Twitter is working to unlock accounts it locked 'proactively' after hack

The company says hackers didn’t access users’ passwords

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BRAZIL - 2020/07/11: In this photo illustration a Twitter logo seen displayed on a smartphone. (Photo Illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images)
SOPA Images via Getty Images

Twitter says it’s working to unlock the accounts it locked “proactively” as a result of the massive hack that affected some of the company’s highest profile users, including Barack Obama, Joe Biden and Elon Musk. 

Since the hack, which the company blamed on a “social engineering attack,” a number of users have complained of losing access to their accounts. In a series of tweets Thursday, the company clarified that it had temporarily blocked the ability for users to reset passwords, and that its had “proactively” locked any account that had its password reset in the last 30 days. 

“If your account was locked, this does not necessarily mean we have evidence that the account was compromised or accessed,” the company wrote. “So far, we believe only a small subset of these locked accounts were compromised, but are still investigating and will inform those who were affected.” The company said it had “no evidence that attackers accessed passwords.”

Twitter didn’t say how many accounts were affected by these measures, or provide instructions on how affected users could regain access. “We're working to help people regain access to their accounts ASAP if they were proactively locked,” Twitter said. “This may take additional time since we’re taking extra steps to confirm that we’re granting access to the rightful owner.”

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