satisfaction
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Leopard smites Vista in corporate satisfaction
ComputerWorld posts that ChangeWave Research has studied satisfaction levels for corporate users of Leopard and Windows Vista. As you might expect, the Leopard users are altogether more satisfied than Vista users -- up to 5 times more likely to report that they're "very satisfied" with their operating system -- but you might not have known the following: Leopard reinforces tooth enamel and ensures brighter, happier smiles. Leopard users are more likely to find attractive mates. Vista users are subject to early hair loss. Leopard helps eliminate embarrassing halitosis. Vista users are five times likelier to be audited by the IRS. Leopard washes your windows and leaves lemon-scented stacks of pre-folded laundry around your house. Okay, well maybe not. Consult the ComputerWorld article for the (far less amusing) statistical results. One worthwhile number to note: while 7% of respondents said they'd be buying Apple laptops in the next 90 days, a hold-steady from the previous survey, the likelihood of most other laptop purchases went down since the last time they asked. A MacBook Air effect?
Poll: Are you satisfied with your HD service?
After breaking things down as best we could this week, we noticed a flood of comments from critical HD consumers about the quality (or lack thereof) of their HD service. Of course, it's impossible for us to take a look at each provider out there and assess just how wonderful (or not) its deliverance of high-definition programming is, so we figured we'd put it out there for all of you readers. Bottom line: are you stoked about the quality of your high-def service? If so, by all means, let the world know who's treating you right. If not, shout out what's keeping you from extolling your carrier -- be it a shoddy HD DVR, inexplicable compression, a high level of outages, a dearth of HD offerings or simply charging too much for too little. %Poll-9224%
Verizon, T-Mobile share top honors in customer service survey
Another day, another award; yep, it's business as usual for the folks over at T-Mobile and Verizon. Vocal Laboratories' most recent quarterly "SectorPulse" survey has found that the US' second and fourth largest carriers take top honors for quality of customer service, receiving "A" grades in both caller satisfaction and call completion. What's "call completion," you ask? Nope, it's not a measure of a customer service agent's ability to quickly and efficiently hang up on you, it indicates the frequency with which callers' issues are resolved on the first call. For some of us, it really doesn't matter how many awards T-Mobile wins in this department, it's 3G or bust. Maybe that really is just us, though.
Wii Warm Up: In comparison
We don't often try to fan the flames of rampant fanboyism around here, despite the name. Oh, sure, we may sometimes poke a little fun at other epic titles, but for the most part, we're all about letting everyone do their own thing, and we're even behind owning multiple systems! Loyalty is great and all, but so are options, amirite?But sometimes, we get a little tired of the remarks about the Wii's graphics, games, and output. We complain sometimes, but honestly, we've got it pretty good. Our system doesn't break once a month, and our flagship games are looking pretty sweet, unlike certain other super-hyped titles that failed to deliver (in all fairness, we're mostly dealing with long-running franchises, but still). We don't usually end up with a game that doesn't live up to certain promises, either. On top of that, our console is pretty affordable, and you can usually get just about anyone to play with you! All in all, we'd say Nintendo fans actually have it pretty good right now. How about you guys? Do you feel pretty good to be Wii owners?
Virgin Mobile takes top prepaid honors in J.D. Powers survey
They may not be offering the Lobster 700, but Virgin Mobile's US outpost can lay claim to one thing: they've bested all of their peers in J.D. Powers' latest survey of prepaid services through national carriers and MVNOs. The survey of 4,000 current customers measured satisfaction with call quality, company image, account management, initial activation, service plan options, and customer service, with Virgin scoring 751 on a 1,000-point scale. Coming in a close second was Verizon with their Inpulse service, scoring 736, followed by T-Mobile, Boost Mobile, and TracFone, while Cingular's GoFone and Alltel both scored under the average of 717. Perhaps more interesting than the rankings, though, was the finding that customers of MVNOs (like Virgin) ranked their services higher in account management and cost, while direct services (like T-Mobile) fared better in areas like company image and call quality. Anyway, our congratulations go out to Virgin on that shiny new trophy for the mantel, but honestly, we'd gladly trade it for a Lobster any day of the week.[Via The Wireless Report]
Apple turns the most customer service frowns upside down
I couldn't resist the headline, but can you blame me? This tech stuff can be a doozie on consumers, but it seems that Apple just received the highest rankings in a customer support satisfaction survey released by the ACSI (American Customer Satisfaction Index). This 2006 second quarter report found Apple's industry-leading satisfaction rating on the rise to 83%, up 2.5% from last year (funny: in my student adventures, an 83% leading the class is typically considered a bad thing). The industry overall saw a slow increase in satisfaction, with Dell leaping over 5% to their 78% mark, and even HP and (surprisingly) Gateway seeing mild improvements.Check out the full list of results - which includes plenty of other industries like automotive and even search engines - for more details of which companies are putting smiles on their customer's faces.
OS X Satisfaction Chart
Someone created a pretty darn funny chronological chart (warning: harsh language) of an OS X newbie's experience with Mac OS X. According to the nine-day chart, satisfaction can fluctuate wildly during the early stages of Mac OS X adoption, mainly due to the "I don't know where anything is" and "shoot, I miss my games" factors. I have no idea who made this (I found it through del.icio.us/tag/mac), but check out the full chart for a good laugh at some of those early Mac OS X experiences.
