Samsung Instinct S30 now on sale at Sprint: $129.99 on contract
[Thanks, Mike]
Sprint Nextel posts

Hang tight to that Samsung SWC-E100 ExpressCard you snatched up as one of the few early adopters in Baltimore -- that thing could one day be a serious relic (or rare eBay find). Just over a year since launching the perplexedly named XOHM WiMAX service, Sprint has decided to rechristen the whole thing Sprint 4G after its workings with Clearwire. Reportedly, the carrier will be offering up dual-mode CDMA / WiMAX modems as early as the end of this year (at least in the Charm City), while similarly equipped handsets won't be too many months behind (just like we'd heard). Kinda hurts to know you can't add a CDMA radio into that WiMAX-only card you already purchased, huh?
We told you it wasn't over, and now, that once "manageable" $73 million payment could possibly balloon to upwards of $1.2 billion. As predicted, the prior suit -- which was held in a California state court -- has led to a far reaching class-action lawsuit that could "potentially cost the company as much as $1.2 billion." The suit alleges that the $150 to $200 fees violated the Federal Communications Act and laws in every state of the country, and when summed from 1999 to 2008, they total a magical $1.2 billion. Things aren't looking great for Sprint on this one either, as lawyer Scott Bursor is running the show. Who's he? Just a guy who was involved in getting Verizon to fork over $21 million for the same thing earlier this year.
Last summer, Sprint was the laughing stock of the major US carriers in terms of customer service. Fast forward 15 months, and the very same carrier is now sitting atop the pile. A recent report compiled by Pali Research has found that Sprint's wireless customer care response times were best in class, and just 2.5 years ago in its first survey, Sprint was dead last. The carrier answered a whopping 91% of calls that researchers placed to the care center in under 30 seconds, while 99% of calls were answered within 2 minutes. If you're curious how the other guys did, try this: Verizon grabbed the silver with 85%, T-Mobile followed with 43% and AT&T took home the award of shame with just 33% of test calls answered within half a minute. So, the real question is: have you Sprint customers noticed an uptick in service levels? And are you AT&T subscribers growing increasingly impatient?
Still committed to iDEN, eh? After another relatively brutal quarter of lost cash, lost subscribers, and lost opportunities, word on the street is that Sprint might be rethinking its approach to its legacy push-to-talk network -- the obsolescence-bound spectrum it acquired via its purchase of Nextel a few years back for the questionable price of $35 billion. Given Sprint's current financial state, a liquidity crunch means that the carrier is looking to offload any salable piece; Nextel's not exactly the most attractive piece of that puzzle with a declining subscriber base, limited bandwidth, and a limited range of Moto hardware to back it up, but even at its current estimated value of $5 billion, analysts are suggesting that Sprint could be willing to bite at a deal. NII Holdings, which operates iDEN networks under the Nextel brand in Brazil, Mexico, and a handful of other Latin American countries, is being tossed around as a potential suitor, as are private equity firms looking to make a quick buck. How one goes about making a quick buck on a network as old and quirky as iDEN in the year 2008, though, remains to be seen.






