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Sprint opens, closes data leak on customer service line

Chris Ziegler

It sure feels like Sprint usually just can't buy a break when it comes to quality customer service. This time around, JD Power's sometimes basement-dwellers have been called out for an automated line that was just a little too ready and willing to dish out customer data to anyone who called in. Basically, you'd call the line, enter any Sprint customer's number of your choosing, and promptly be asked to verify the customer's compu-spoken name and home address --among other juicy details -- while calling another number would spit out their bill balance. Understandably, this raised a ruckus in the user community; to their credit, Sprint patched the system rather quickly and issued a statement to that effect -- but not without going into full CYA mode, pointing out that "this process operated well within the bounds of applicable federal and state privacy laws."

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