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AT&T offers personalized 'video bills' to explain and soothe in equal measure

Sharif Sakr

We don't know if this has customers' interests at heart, or if AT&T's call center staff were just sick to the eyeballs of having to explain people's bills to them, but the end result is the same either way. Folks who join AT&T or switch to a new plan are now increasingly being offered "video bills" that provide a "line-by-line visual and audio tour" of individual items on their statement. Judging from the sample video after the break, it seems that only the numbers inside the video are personally tailored, while the voice track is predetermined and makes the difficult assumption that all AT&T subscribers are called Brian.

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