Smith said the company sought input from employees, customers, public officials, academics and other groups as it designed these principles. Going forward, the company will develop and deploy facial recognition technology in a way that aims "to treat all people fairly" and it will "document and clearly communicate the capabilities and limitations of facial recognition technology" as it does. Further, Microsoft pledges to push its customers to incorporate human control when using facial recognition technology in a way that could affect people "in consequential ways." The company will also prohibit unlawful discrimination in its terms of service, encourage users to provide notice and obtain consent when facial technology is in use and will advocate for safeguards to prevent the infringement of democratic freedoms when law enforcement uses facial recognition technology.
Microsoft aims to collect feedback and suggestions regarding its principles and it plans to launch them before the end of March 2019.
These principles come at a time when other companies have faced quite a bit of pushback over their facial recognition programs and who they've chosen to sell them to. Amazon has sold its Rekognition software to law enforcement groups, a move that has drawn criticism from its employees, investors and civil rights groups.
Smith also advocated for legislation regarding the deployment of facial recognition technology, suggesting lawmakers focus on issues such as bias, privacy and mass surveillance. "We believe it's important for governments in 2019 to start adopting laws to regulate this technology," wrote Smith. "The facial recognition genie, so to speak, is just emerging from the bottle. Unless we act, we risk waking up five years from now to find that facial recognition services have spread in ways that exacerbate societal issues. By that time, these challenges will be much more difficult to bottle back up."
He noted that tech companies have their own role to play as well. "We and other tech companies need to start creating safeguards to address facial recognition technology," said Smith. "The time to start is now."