Authenticator
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The Queue: Introductions
Welcome back to The Queue, WoW.com's daily Q&A column where the WoW.com team answers your questions about the World of Warcraft. Alex Ziebart will be your host today. Good afternoon, everyone! As you can see above, I'm pretty much at a loss as to what to write as the intro today. When you write one of these things every other day for, oh... eternity, it gets pretty hard. So I'll pass the intro on to our Editor in Chief today. Elizabeth Harper wrote... Welcome back to the Queue, in which Alex is too lazy to write his own intro. So today we've decided to crowdsource it and take one random word from each member of the WoW.com team. Those currently online managed to assemble the phrase, "Delicious pants ibuprofen." Now, on with The Queue. Mordockk asked... "Do you gain Ashen Verdict Rep from the 10man instance as well as the 25? Any daily quests associated with it?"
The Queue: My Gimp
Welcome back to The Queue, WoW.com's daily Q&A column where the WoW.com team answers your questions about the World of Warcraft. Adam Holisky be your host today. Yesterday Alex posted a pretty picture. So I thought I'd retort with my Gimp. Now I need to go talk to Mr. Wallace... Bonc asked... "When we get cross server LFG, what will happen to VoA, for example if I dont have it on my server, can I go to another and get in there, does it go by raid leaders server?"
MMO Family: 17 internet safety tactics for gaming families
MMO Family is your resource for leveling a gaming-specced family. From tips on balancing gaming with family life to finding age-appropriate niches for every family member, MMO Family offers you advice on MMO gaming of the family, by the family and for the family. "Be careful, there's nasty stuff out there on the internet." It's frustrating to hear this warning clarioned over and over again. We're gamers ourselves, after all. We know easily children can get in over their heads on the internet. "Be careful," intone the experts. "Watch carefully, and be very, very careful ..." But how? What must we be careful to do? To not do? What does "being careful" mean in actual practice? Specific online safety tactics – and putting them into practice without driving anyone crazy in the process – become an epic quest reward that always manages to stay two turn-ins out of reach. As we mentioned last week, your main objective as the parent of a young MMO player is to remain figuratively logged in to their activity. When children are online, parents cannot afford to be figuratively AFK. We're not suggesting you pull up a chair and some popcorn to faithfully oversee kids' every move online. No child needs direct supervision to kill 10 rats (or pick 20 flowers or befriend 30 fairies or frag 50 enemies ...). But young gamers do need your boundaries and your guidance (as well as your feedback, your enthusiasm and your support). Just how strong the boundaries should be will depend on the age of your child and the game that they're playing. Apply common sense, based on your own MMO experience, along with these 17 tactics for safe online gaming.
Anti-Aliased: Hax0red
Today was a beautiful morning. It was a morning filled with sunshine, chirping birds, and a good night's rest. I was up writing late last night, so it was nice to sleep in a little before getting a start on the day. Yet, all cozy naps must come to an end, as I had to get up to man my computer, check my e-mail, and get a start on today's work.As I booted up Mozilla Thunderbird and looked over the e-mails that were floating in my inbox (yesterday's MAG comments, Star Wars Galaxies comments, and some new screenshots for D&D Online) I saw one that kinda stuck out. It was from Blizzard Entertainment Support, and it was a password change notification from Battle.net. At first I chuckled, thinking it was some type of spammer who was trying to get me to give up my password, but on looking through the letter, I noticed it was authentic Blizzard material.That's when my phone rang. It was one of my guildmate's numbers flashing on the screen. Those birds stopped chirping after that booming string of profanities escaped my mouth.
Breakfast Topic: Why Blizzard should make authenticators mandatory on Battle.net accounts
With the impending switch to necessary Battle.net accounts, Blizzard has an opportunity to create and extremely secure and hardened gaming community. They can do this by waving a magic wand, angering a certain amount of their customer base, and eliminating in one swoop nearly all, if not all, account hacks.Blizzard can make authenticators a mandatory feature on all Battle.net accounts.There are many pros and cons such a move would bring about. Let's examine the cons first since everyone likes to complain about stuff. The largest con would be that people would be required to have a physical piece of equipment specific to WoW and other Blizzard games. Some people would obviously not be okay with this and cancel their subscription, and others would not understand how to push a button and punch in numbers (I'm not kidding). There would be a large cry from people around the net, particularly people who enjoy scamming others out of gold and their accounts, but those are easily enough ignored.
Play safe because a trojan can get you banned
Remember that "non-personal system information" that Blizzard said they are searching for? Part of it is a search for keyloggers, trojans and viruses that affect WoW. If the system check finds one of those on any of the computers you are using, Blizzard will ban your account for 24 hours so that you can get it fixed.When this happened to a guildie, I must admit I was skeptical. Blizzard scans for viruses? And then sends an email that sounds suspiciously similar to the various phishing emails out there? But my friend sent me a copy of the email and described the whole process to me and I am a believer. Blizzard has some issues it needs to resolve with how it is handling this, however.
The Queue: Nuts and bolts
Oh boy. Most of us are the walking dead after BlizzCon, but let's get back to something resembling normalcy with a Queue. We're going to start off today with an important matter concerning authenticators and account security, then move on to a bit of WoW.com business and Onyxia. I'd also like to direct attention to two really good comments from the last column re: technical issues, Shadow's and Logarth's.Zerounit asks... I recently got an Authenticator in the mail and I noticed something while I was inspecting it: there appears to be no way to open it short of cracking it open with large objects. Is there a battery life on these? If it stops giving me my magic codes, will I have to get a new one? I got an authenticator for my own use recently and have to admit I hadn't thought to look into the battery life, which is a very good question indeed. A dead authenticator means you have no way of getting into the game (or even into your online account) without official help from Blizzard. Turns out the little security doodads are manufactured by a company named Vasco, and after poking around their website, I'm reasonably certain that Blizzard authenticators are a variant of Vasco's DIGIPASS GO 6 model. What makes me so sure? The GO 6 model page is the only one accompanied by an article on fraud and hacking in online gaming. They don't come right out and say that Blizzard is a customer, but unless Hello Kitty Online is a bigger hive of scum and villainy than even we gave it credit for, you don't have to be a genius to figure out that World of Warcraft figures prominently in MMORPG account theft.
BlizzCon 2009 Goody Bag is full of StarCraft goodness
Despite the earlier announcement that StarCraft II would be delayed, it looks like BlizzCon 2009 is going to be all StarCraft all the time. Blizzard recently revealed through the BlizzCon website and a humorous post by Nethaera that the official swag bag will contain an exclusive "Raynor" n00bz vinyl figure in addition to Grunty, the in-game murloc pet in a StarCraft II marine uniform and a StarCraft-themed Authenticator. Although Grunty is a World of Warcraft pet, all three items are StarCraft-centric.Although Blizzard reveals these items, it's likely that there will be more swag awaiting BlizzCon participants considering past Blizzard events have had a plethora of items from bottle openers to beach balls. These items, presumably, are the literal and figurative big guns of the set -- perhaps to be accompanied by (taking a wild guess here) Diablo hand sanitizers, Warcraft toenail clippers, and a host of other tiny things attendees are likely to lose right after they've picked up the goody bag. The "Raynor" n00bz figure is not for sale, but is among a line of cartoonish vinyl toy figure products that include Ragnaros, Ghoul, and Murloc designs that will go on sale on the show floor next week. Blank n00bz figures will also be available for Blizzard fans to have a hand at creating their own designs in the tradition of designer toys such as Dunny or Qee. While we're guessing at what else could be in the goody bags, check out last year's swag in the gallery below. %Gallery-34142% BlizzCon 2009 is coming up on August 21st and 22nd! We've got all the latest news and information. At BlizzCon you can play the latest games, meet your guildmates, and ask the developers your questions. Plus, there's some great looking costumes.
Authenticators back in stock at the Blizzard store
Good news for those of you who haven't yet been able to grab an authenticator -- the units are back in stock at the Blizzard store (for both the US and Canada, Australia, New Zealand, and Latin America, with the EU version available over on their store). The price remains a cheap $6.00, and this latest version features art from Starcraft II.Which, now that I think about it, pretty much confirms that it will work not only with World of Warcraft, but all Blizzard games going forward. Obviously, with Starcraft II not even in beta yet, hackers and scammers aren't exactly targeting it, but Blizzard is thinking ahead, so if you don't have the tech yet, now's your chance to pick it up (at least until they run out of stock again).And don't forget -- if you don't have an authenticator yet, but do have a compatible mobile phone, you can always pick up the Mobile Authenticator. Especially if you have an iPhone or an iPod touch, free is the way to go.
Square-Enix not discontinuing authentication tokens, authenticators now back in stock
Looks like we can put a rumor to rest for y'all. As we reported on earlier, some people were wondering if Square-Enix was discontinuing their authentication token program as it never looked like the tokens were being re-added to the stock.We've spoken to Square-Enix regarding this matter, and they've laid the rumor to rest for us. The authentication tokens are not being discontinued (as they are pretty popular) and have now been re-stocked back into the store. We here at Massively highly recommend tossing the 10 bucks towards the token, if you can afford it, as it gives you access to the amazingly useful Mog Satchel -- a second inventory for your character. Better act fast, however, as these tokens fly out of the store very shortly after being restocked.To purchase an authenticator, log into PlayOnline, go to the Final Fantasy XI top page, select optional services, and then click security token sales.
Rumor: No more authentication tokens for Final Fantasy XI?
It's been two months since the Square-Enix authentication tokens sold out, and still there has been no word on when the item will be returning to the online store.The Square-Enix authentication tokens were SE's answer to the Blizzard authenticator -- an item that generates a constantly changing numerical code that needs to be entered along with your password to gain access to your game. The tokens added an extra layer of security to your Final Fantasy XI account, further protecting it from hackers who would seek to steal your luxurious items and gil.The tokens came with the highly loved Mog Satchel -- an in-game item that would essentially double your inventory space, no matter how big it was. The satchel will also become larger when your inventory is expanded by the completion of a "Gobbie Bag" quest. However, the satchel is only available through the purchase of a security token. With no tokens being sold, no Mog Satchels are being handed out either.Have the authenticator sales come to an end, or is it simply taking this long to make more and restock the device? We'll do some digging for you to find out.[Via PlayNoEvil]
Battle.net authenticator now available for other platforms
The Battle.net mobile authenticator is now available for a wide variety of mobile platforms in several different countries through the Battle.net mobile store. Originally available only for the iPhone through the App Store, the mobile authenticator can now be used on virtually any phone that can run third-party applications. There's only one catch - unlike the original mobile authenticator found in the App Store, these new versions aren't free. The prices vary depending on your country due to PayPal conversion rates, but they amount to roughly $1 (it's €0.50 in parts of Europe).Despite the need to purchase it, we at WoW.com can't recommend it highly enough. Account security is an important thing, particularly with the rampant account hacking and phishing going on these days. Now that it's available to use in a wide variety of platforms, there's little reason not use the Battle.net mobile authenticator. A dollar is a very small price to pay for that additional layer of security.Editor's Note: Apparently now the download is showing as "Coming soon" for US/EU carriers. It was showing as up before, but now is not. We blame the Gnomes. Or Ghostcrawler.Thanks to Medros from All Things Azeroth for the tip!
Save your Authenticator serial number before upgrading your iPhone
Many people, myself included, are excited about the iPhone OS 3.0 update, which is released tomorrow for all iPhone and iPod Touch owners, though Touch users have to pay for it. If you use the Blizzard Mobile Authenticator app, though (and there's little reason not to; it is free, and extra security never hurts), you should take one precaution first. Every so often, even the best-planned upgrades go awry. In case your iPhone 3.0 upgrade breaks and you have to restore the iPhone, you should make sure to write down the serial number of your Mobile Authenticator ahead of time (or take a screenshot of it and transfer it to your computer). The serial number is found on the Setup screen of the Authenticator, and Blizzard will need this number from you if you need to detach the Authenticator from your account (because your iPhone needed to be restored the Authenticator got a new serial number). For the majority of users, the upgrade process will probably go seamlessly and you won't need this. However, if you do, you'll be happy you have it. [thanks, Tobbi]
WoW Insider Show live this afternoon on Ustream
Our podcast is back on the air again today, and it's going to be a good one: not only will Turpster and I welcome back Amanda Dean, but Eddie "Brigwyn" Carrington, our newest writer here on the site, will join us to talk about his experiences blogging and playing his Hunter. And of course we'll chat about the most popular posts of the past week, including those mount and travel changes that are raising such a fuss, the Mountain Dew Battle-bots, and why an Authenticator (probably) can't steer you wrong. Plus, we'll answer your emails -- we've gotten quite a few movie posters from Turpster's suggestion last week, so stay tuned to hear about those (and you'll be able to see them here on our post next Monday).Tune in this afternoon over on the our Ustream page at June 13, 2009 3:30 PM EDT var date_span = document.getElementById("date"); var date = new Date(date_span.innerHTML); var monthname=new Array("Jan","Feb","Mar","Apr","May","Jun","Jul","Aug", "Sep","Oct","Nov","Dec"); var weekday=new Array("Sunday","Monday","Tuesday","Wednesday","Thursday", "Friday","Saturday"); var year = date.getFullYear(); var day_of_month = date.getDate(); var month = monthname[date.getMonth()]; var day = weekday[date.getDay()]; var hour = date.getHours(); if (hour > 11) { if (hour > 12) {hour -= 12} am_pm = "PM"; } else { am_pm = "AM"; } var minute = date.getMinutes(); if (minute < 10) { minute = "0"+minute; } date_string = day + ", " + month + " " + day_of_month; date_string += " at " + hour + ":" + minute + " " + am_pm; offset = -date.getTimezoneOffset()/60; if (offset >= 0) { offset = "+"+offset; } date_string += " in your time zone (GMT"+offset+")"; date_span.innerHTML = (date_string); , or you can jump after the break to see an embedded feed. It should be a good time as always, so stop by and say hi if you're around.
The truth about Authenticators [Updated]
After getting a glimpse into the operations and motivations of a scammer, a lot of questions have arisen about the Authenticator. Can it be circumvented? Briefly and with your help, yes. Is having an Authenticator worth the hassle? Absolutely. These are just quick answers, and this is a topic worthy of more in-depth questions and long answers.What is the Authenticator?The Authenticator is a small device (pictured right) or an iPhone/iPod Touch app that can be tied to your account and provide an extra layer of security. The application is free, but the physical Authenticator costs $6.50 with free shipping in the U.S. They are also available in other countries.How does it work?The Authenticator generates a code that you must enter after entering your username and password when logging into WoW or when accessing your account management screens. This code is a one use code that is valid only for a limited time. But it is valid for longer than it lasts on the Authenticator. A new code is generated every few seconds, but an unused code is valid for longer than that (I'm not sure how long). For more details about how the Authenticator works, please read our interview with Blizzard.
An interview with a scammer
digg_url = 'http://digg.com/pc_games/Interview_with_a_WoW_scammer'; Recently, I wrote about a scam involving selling Spectral Tiger Mounts, but I never thought I would be able to actually interview the guy responsible. Luckily, this particular scammer was willing to discuss the scam candidly with my husband and I. He ended being very like a Ferengi in his attitude toward what he calls "business". Here is the story.Late last night, The Spousal Unit saw someone spamming Trade Chat, supposedly offering a Spectral Tiger Mount for sale. Since he knew two people that had been scammed by this, he called the seller a scammer in Trade Chat. The scammer sent him a tell and they proceeded to debate the issue in whispers. TSU called me over to show me the conversation, so of course I had to log on and pursue the interview further. Following are both interviews, copied over from in-game whispers.
An Authenticator in your Visa
This is only slightly WoW-related, but it's worth a mention, I think, considering that when it happens, you'll be able to tell all your friends just what these things are. Our good friend Relmstein reports that Visa is planning to put an authenticator, of all things, in their credit cards. We of course all know how the Blizzard Authenticator works: you punch a button on the Authenticator, it gives you a code, and then that code can be used to synch up with the server. The Emue Card that Visa is testing right now works the same way: you punch in a PIN, it'll give you another code to enter on an online shopping site, and thus no one who just gets your card information can actually use your card (much like right now with a Blizzard Authenticator, no one who just gets your password can actually sign in). But it's all built in to the normal credit card.Very interesting. What Visa's doing with their credit cards might not be completely relevant to WoW, but it is relevant to note that of all of the accounts and passwords in your life that you might like to keep secure, a Blizzard account with an Authenticator attached is probably the most locked-down. Companies have started using Authenticator-like technology to have their employees log in to local networks, and obviously credit card and banking companies are testing things like this. But when it comes down to actual widespread usage, Blizzard is way ahead of the curve. Odds are that your WoW account right now is even more protected than your checking account. We'll likely be using the same authenticator system for other secure connections in the future.
New computer shipped with malware that targeted WoW
Here's a big oops -- a company named M&A Technology accidentally shipped out a unit of their Companion Touch PC that contained some malware on it, including a password stealer that targeted World of Warcraft. It was an accident -- apparently someone at the factory decided to upgrade the computer's drivers and software before shipping it out, but they used a USB stick that had been infected with the bad apps, and thus in the process infected the brand new computer. Fortunately, the person who received the computer apparently scanned and caught the bad code before any damage was done -- I guess if you buy a computer from a brand you've never heard of, it's worth giving it an antivirus and malware scan at least once before you use it.And/or you can just use an authenticator -- even if someone nabs your password, the Blizzard Authenticator makes sure that they can't log in without a current code. So there's not too much to worry about here -- while computers do occasionally get shipped with software that could jeopardize your security, as long as you're vigilant about what's on your hard drive, and take caution before using apps and hardware that you've never used before, you generally won't have any problems.[via WoW LJ]
WoW Rookie: Keeping your account safe and sound
New around here? WoW Rookie points WoW's newest players to the resources they need to get acclimated. Send us a note to suggest a WoW Rookie topic.It doesn't take keyboard gymnastics to prevent your account from getting hacked. As a new player, you're bound to be concerned – and if you do any digging at all, you're also bound to uncover a tangle of acerbic, rather arcane-sounding comments (many of them on posts right here at WoW Insider) about what operating systems, browsers and browser add-ons are most secure.You really don't have to change your entire computer system simply to keep your WoW account safe. This week, WoW Rookie rounds up a selection of WoW Insider posts that show you how (and why) to keep your WoW account from being hacked and prevent your computer from spilling its beans to the world at large.
Authenticators back in stock in European Blizzard Store
We might still be waiting on Battle.net here in Europe and the free iPhone authenicator app, but don't worry. Those of you who are eager for your account to be even more secure are in luck. European Blue Ancilorn has posted on the official forums that the authenticator is finally back in stock in the European Blizzard store -- complete with a new look! So if you want/need one, head to the Blizzard store and get one before they're gone. What is €6.00/£4.80 for a little peace of mind?
