confusion

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  • Apple's messy iPad lineup keeps getting more complicated

    by 
    Nathan Ingraham
    Nathan Ingraham
    03.22.2016

    Sales of iPads peaked following the holiday quarter of 2013 -- perhaps not coincidentally, that was when Apple's tablet lineup was at its most logical. Apple had just introduced the iPad Air, the first major redesign of its 9.7-inch tablet, and the iPad Mini 2, which added a sorely-needed Retina-class display. Beyond the size and price, these tablets were identical from a specs perspective, making it extremely easy to pick one. Yes, Apple still offered older iPads in both screen sizes, but trying to figure out the best iPad to buy was a simple affair. You just picked your screen size and preferred storage and could rest easy knowing you weren't missing out.

  • Faux G: New "4G" indicator on iPhone 4S is the tip of a standards iceberg (Updated)

    by 
    Richard Gaywood
    Richard Gaywood
    03.14.2012

    Update: See discussion of the ITU's "sliding scale" of 4G below. Commenters have pointed out that since 2010 the standards organization has acknowledged that 3G evolutions can reasonably be called 4G. References to 4G vs. IMT-Advanced have been clarified. In a rare move of capitulation to a carrier, Apple caved to pressure from AT&T and made a controversial change in iOS 5.1 last week: an iPhone 4S on AT&T now reports a "4G" network rather than the old 3G signal. This change has been expected since October of 2011, but that doesn't mean it was uncontroversial. Reactions to the switch were mixed. Some people suggest that the terminology is largely meaningless anyway, so the relabeling doesn't matter; a wireless standard by any other name will still download as sweetly. Others were affronted by Apple failing to stand firm and stop iOS being infected by AT&T's marketing pixie dust. Some easily swayed folk even took to Twitter to congratulate Apple on delivering a 4G upgrade to their existing handsets, apparently not understanding that this change is nothing other than nomenclature. The iPhone didn't get any faster in this update; all that changed was the graphical indicator on the phone. So who's right? I suspect it's probably obvious, but I'm in the "this is wrong and annoying" camp, and I think the people on Twitter overjoyed at an upgrade they didn't get are supporting my point. I'm going to set out my argument; please feel free to wade in in the comments and make your opinion heard if you disagree. A small disclaimer In order to give you some context around what has happened here, I'm going to briefly summarise the history of how wireless communications standards are created. This necessarily involves some alphabet soup, I'm afraid, as everyone in the wireless game dearly loves their TLAs (three letter acronyms), ETLAs (Extended Three Letter Acronym), and DETLAs (Doubly Extended Three Letter Acronym). Bear with me, or if it gets too much, skip the next section. Readers with experience in this area will notice me glossing over all sorts of details. I'm just trying to provide enough background to make the rest of the story comprehensible, but if you think I left out anything important, please leave a comment and tell me. For clarity, note that I am concentrating on GSM and its derivative technologies, and omitting the various CDMA flavours used by Verizon and Sprint in the USA and a modest number of other wireless firms world-wide. Suffice it to say that the roughly the same standards process happened on the CDMA side of the fence. Standards & speeds: a brief history of wireless There is a famous quote misattributed to Albert Einstein which goes like this: "you see, wire telegraph is a kind of a very, very long cat. You pull his tail in New York and his head is meowing in Los Angeles. Do you understand this? And radio operates exactly the same way: you send signals here, they receive them there. The only difference is that there is no cat." Since the first analog wireless telephones appeared in the 1980s (retroactively called "1G"), there have been many attempts by various bodies to design standards for the non-existent cat. The idea was for everyone to be using the same cat; that way, manufacturers could exploit economies of scale. This would mean cellphone companies could make fewer models that worked in more places in the world, infrastructure vendors could manufacture interchangeable cell towers and radio stacks, and end users could move their cellphones between countries or between operators within the same country. As Patrick Bateman and Gordon Gekko were yakking on brick-sized Motorola DynaTacs connected to 1G networks, the European Telecommunications Standards Institute were looking ahead and developing Groupe Spécial Mobile, which would later be renamed Global System for Mobile Communications (GSM). GSM was by far the most successful second-generation wireless (2G) standard. Even as consumers were becoming familiar with the technology, however, the next global standard -- Universal Mobile Telecommunications System (UMTS) -- was being developed. This time, the process was world-wide (as opposed to GSM, which was developed by European companies) and led by the International Telecommunication Union or ITU. The ITU is the United Nations agency charged with coordinating standards for digital communication among all member nations. Lather, rinse, repeat: as gadget blogs filled up with brand new 3G handsets in the early 2000s, the ITU pushed on and defined target goals for next-generation networks to hit. These were defined in a standard called IMT-Advanced, which was finalised in 2008. (The standards process churns slowly; the actual specification for IMT-Advanced was finally adopted early in 2012.) IMT-Advanced specified some aggressively high targets for bandwidth: 100 megabit/sec downloads when the mobile device is moving fast (e.g. in a car) and 1 gigabit/sec when stationary or moving at a walking pace. Even Apple's mighty new hardware interface standard, Thunderbolt, can only manage 20 gigabit/sec -- and that has a wire. IMT-Advanced, the true successor to 3G technologies, is what we originally thought 4G would be... but 4G turns out to be a marketing sticker rather than a technical standard. Where the rubber meets the road The original IMT-Advanced standard put out by ITU wasn't a fully fleshed-out, technically implemented solution. Rather, ITU standards are sort of like aspirational goals for technology vendors to achieve. While ITU's busy brains were drafting the IMT-Advanced standard, telecoms companies and consortiums like the 3rd Generation Partnership Project were beavering away on new solutions like LTE and WiMAX. The first generations of these technologies didn't meet the requirements for IMT-Advanced, but new versions known as LTE-Advanced and WiMAX Release 2 will eventually hit the numbers. Meanwhile, of course, mobile vendors have mouths to feed so they need to keep selling us shiny geegaws. We saw lots of intermediate standards pop up between vanilla UMTS 3G and true IMT-Advanced. I've already touched on current generation LTE and WiMAX, which were new technologies; these come in between 3G and 4G, but closer to the latter. There were also a few "UMTS-on-steroids" solutions developed, such as HSDPA and HSPA+. Again, these enhance data speeds over and above what the initial versions of 3G could offer, but far short of the requirements for IMT-Advanced -- and rather closer to 3G performance than they are to "4G." An iPhone 4S on HSPA+ has a maximum theoretical download speed of 14.4 megabit/sec; that's just 1.5% of the speed that IMT-Advanced demands of 4G. The new iPad with LTE tops out at 73 megabit/sec; fast, but still only 7.3% of the original target for IMT-Advanced ("4G"). All this has happened before These intermediate standards are a replay of what happened with 2G. Initially, GSM's data component, General Packet Radio Service (GPRS), could only offer a paltry 9.8 kilobit/sec of data speeds -- no one saw mobile data coming when GSM was being laid down, so it wasn't a priority. When smartphones started to appear and it became clear this wasn't enough, but before 3G standards were anywhere near complete, we saw mobile vendors design and deploy High Speed Circuit Switched Data (HSCSD) and then the torturously-named Enhanced Data rate for GSM Evolution (EDGE). HSCSD boosted download speeds to 57.6 kilobit/sec and EDGE as high as 386 kbit/sec. This led to EDGE often being referred to as "2.5G", as it was said to be a halfway house between 2G and 3G. Apple coded the original iPhone OS releases to communicate to the customer if they were on a GPRS network (with a dot) or a EDGE one (with an 'E') -- the difference is significant, and the user has a better experience if he or she knows what performance to expect before using the device. Enter the marketers Following this pattern, we could reasonably expect the faster-than-3G slower-than-4G standards like HSPA+ to be called "3.5G", or even "3.1G". Some people do that, but it wasn't enough for the marketing departments at some big cellular operators. It's always easier to sell things to people when you don't have to make them read a post as long as this one before they understand what they are buying, and it's even easier still when you've taken the last number and turned it up one louder -- hence digital camera's megapixel myth. AT&T and Verizon were quite keen, to say the least, on warping the term "4G" to apply to these new 3.5G standards. So they did just that, without as much as a by-your-leave, starting in 2008. Sprint Clearwire was the first to jump the 4G hurdle, then Verizon and Metro PCS, and eventually T-Mobile (branding similar HSPA+ technology to what AT&T now offers in the iPhone 4S as "4G"). None of these networks met the IMA-Advanced speed threshold, nowhere near it -- but that did not stop the carriers from taking advantage of the lack of a technical standard for "4G" to gain some branding bonus. There are any number of Android handsets supporting HSPA+ that now are branded and marketed as 4G; last year's Samsung Focus S continued this into Windows Mobile 7. Now Apple has joined in, in a surprising move, seeing as how it is normally lauded for being immune to carrier interference. Update: As commenters have correctly pointed out, in 2010 the ITU let out a heavy sigh and acknowledged what carrier marketing had already done to confuse the marketplace. The organization allowed that 4G, while not formally defined, might as well be used to refer to upgraded 3G technologies like HSPA+ rather than only to the IMT-Advanced superspeed standards. Since 4G has no official meaning within the standards process, one can't say authoritatively that the indicator is technically wrong; only that it is decidedly confusing. Make no mistake -- what's happened in iOS 5.1 on the iPhone 4S is an AT&T change only. If you're anywhere else in the world, on any other network, and enjoying a full-speed HSPA+ download to your iPhone 4S, the indicator will say "3G" and not "4G." Only AT&T gets this treatment (so far). Even worse, Brian Klug of Anandtech discovered that even plain-jane UMTS 3G reports as 4G now -- so the new "4G" indicator can't even be used as a meaningful guide to when you are getting HSPA+ speeds. It just means you're on AT&T's network and you're getting better than EDGE speeds. The disappearing "Enable 3G" slider That's not the only thing that changed in iOS 5.1/iPhone 4S settings to suit AT&T, as it happens. The "Enable 3G" toggle in Settings.app has disappeared for AT&T customers on the iPhone 4S too, despite having been present in previous versions of iOS. This switch allowed device users to force the phone off the 3G network and on to the older EDGE standard; this was used for a couple of reasons, including improved battery life or getting "lifeline" data service in highly congested cell environments. Older iPhones demonstrated noticeably better power performance on EDGE versus 3G. This is another piece of carrier politics in action, in my opinion. AT&T wants to clear customers from its old 2G/2.5G networks as fast as possible, so it can potentially close down old cell sites and prepare to re-use the cell bands for something else. As such, it's not in the company's interests to allow customers to disable 3G data altogether, as that binds them to the 2G/2.5G network. I should note that this customisation isn't exclusive to AT&T iPhone 4S units, however. I use Three here in the UK, which (unusually) has no 2G network of its own; it rents 2G capacity from a rival operator to fill in coverage holes, and runs a (pretty substantial) 3G network of its own. This means that customers with "Enable 3G" set to off cost Three money, as they are effectively roaming onto a secondary network for all their data. I can't remember when I last saw this slider in my Settings.app, but it was some time ago. Granted, I've never been terribly eager to use that on/off switch anyway. I've occasionally used it to try and eke out the last 10% of my battery, but it's not a setting I've found much reason to toggle. If this adjustment is going to put a major crimp in your iPhone usage, please let us know. Wrapping up Hopefully, I've convinced you of one of two things in this post. Either a) you are affronted that AT&T's marketing folks can redfine the capabilities of the iPhone 4S like this or (more likely) b) you just don't care very much about technical definitions and think I'm talking rubbish -- or perhaps c) you skipped over most of the article on your way to the comment box to tell me I'm a nerd. Let me put it another way: until last week, an iPhone 4S on AT&T showed 3G; today, it shows 4G instead, even though the speed hasn't changed. That's highly confusing to users, which is the exact thing Apple is supposed to be great at never doing. On those grounds alone, this is an objectionable change. Even worse, Apple now sells an iPhone 4S that reports itself as 4G and an iPad that's directly marketed as 4G... but the iPad's download speeds are five times faster than the iPhone's. Obvious! I can certainly understand that Apple wants to show users whether they are connected to a vanilla 3G network or a fancy HSPA+ one; the speed difference is considerable. Other handsets (like my ancient 2006-era HTC Tytn, which runs Windows Mobile 6) handle this by switching the network indicator to 'H', analogous to the 'E' that iOS shows for EDGE. I think it's disappointing that Apple made this change, particularly as we've all been so positive in the past at how it has successfully resisted carriers' habits of fiddling with things. Hat tip to Jon Silva for the image

  • iTunes Match (actually) going live internationally

    by 
    Chris Rawson
    Chris Rawson
    12.15.2011

    iTunes Match went partially live internationally in several markets on December 15, with iTunes accounts in New Zealand, Australia, the UK, Canada, and other countries offering iTunes Match signups in users' account preferences. However, that launch appeared to be premature, since iTunes Match wasn't advertised on the main page of those countries' iTunes Stores and signing up for iTunes Match didn't actually do anything. Apple began offering refunds to customers who signed up for the service after its premature launch, but only hours later the service has indeed gone live, with links appearing on the main page of the iTunes Stores in countries where the service has launched. The above screenshot is from the New Zealand iTunes Store, and clicking on the iTunes Match link immediately offers the expected signup option. International users are reporting that iTunes Match is now operating as expected, so after 18 hours or so of confusion the international launch does indeed appear to be underway. Apple has not yet updated its international sites to include information on iTunes Match as of this writing, but unlike yesterday international users are successfully using the service after signing up for it.

  • New Faxion trailer reveals combat details and status effects

    by 
    Jef Reahard
    Jef Reahard
    02.17.2011

    The combat in Faxion Online is shaping up to be a cut above the MMORPG norm according to a press release and a new video from UTV True Games. The free-to-play firm has just detailed Faxion's fighting system and is touting numerous visual cues and effects that help the player unleash hell on his enemies. Combat information is conveyed via a combination of color-coded floating text, status icons, and Vortex Effects, which change the player's viewing area (like the "Confuse" effect in the header image). Faxion's combat status reports can be summed up thusly: The more severe an effect, the stronger the player notification. "We don't want players to rely on the same old visuals; instead we want there to be an instinct and intuitiveness to this combat system that also allows them to know their status quickly so they can dish out more pain to their enemies," says UTV Studio Head Frank Lucero. Check out the video after the cut and head to the official Faxion Online website to sign up for beta. You can also see four screenshots of the game's status effects in the gallery below. %Gallery-113832%

  • WoW Moviewatch: Confusion

    by 
    Michael Gray
    Michael Gray
    06.18.2010

    Not every idea or sketch turns into a masterful piece of art. While I'd argue that they still have value, it's just not the way of things that each moment of film is going to turn into brilliance like Citizen Kane or legends like Jesus Christ Vampire Hunter. Sometimes, these metaphorical scraps of film don't make it anywhere but the floor of the editing room. And, like I said, those scraps do have value; there's often neat or fun little bits in there. Machinimator Paus has gathered these pieces together into an overall larger piece of work called Confusion. He's got a couple different things happening in this film, so see if you can't sort out what he's created. This work is influenced by Derren Brown's How to Control the Nation. In case you recognize a bit or two of this piece, but don't recall from where, Paus is the master behind Idea. I still think of Idea as being one of the most original and dinstinctive machinima films I've seen this year, so it's always awesome to see something new from Paus. Interested in the wide world of machinima? We have new movies every weekday here on WoW Moviewatch! Have suggestions for machinima we ought to feature? Toss us an e-mail at machinima AT wow DOT com.

  • 1 vs 100 US beta date announcement by tomorrow [Update]

    by 
    Xav de Matos
    Xav de Matos
    05.20.2009

    Update: Microsoft PR has just confirmed the 1 vs 100 Twitter account referenced in this story is run by the team responsible for the game; however, no other details were shared at this time.According to a 1 vs 100 Twitter page, a US beta for the Xbox Live Primetime games service is planned and will be announced within the next 24 hours. Of course, as natural skeptics, we bothered Major Nelson to confirm the account is actually affiliated with the upcoming game. According to Major, "The 1v100 team put that up. So, yes it's real." However, when contacted for comment, Microsoft PR hastily denied the Twitter account was connected to the game and insisted no announcement was planned. Thus, the miscommunication parade from Microsoft continues. Over the last month, Microsoft's communication guns have been firing blanks, beginning with accidentally claiming a Wolverine demo was available weeks before it was actually scheduled, followed by the incorrect pricing of Lode Runner and Blazing Birds and mistakenly categorizing Bionic Commando Rearmed as this week's Xbox Live Deal. Joystiq has since contacted Microsoft again, hoping that both hands of its communication arms consult and come to some kind of mutual conclusion. [Via GameShark. Thanks, Jeff M.]

  • DTV call center successfully handles influx of confused callers

    by 
    Darren Murph
    Darren Murph
    02.19.2009

    Given that the expectation was for hordes of confused TV viewers to phone in over the past two days in order to ask why their local OTA station was suddenly unavailable, it's no shock to see a big deal made of successfully managing through it. For those unaware, 421 stations decided to go ahead with their originally planned DTV transition date of February 17th, and we're told that over 28,000 perplexed Americans dialed 1-888-CALL-FCC on Tuesday for assistance in getting their sets working. The call center was setup to handle around 100,000 calls on the day that US broadcasters were previously scheduled to go from analog to digital, but obviously, far fewer people either a) cared or b) needed help. See, that wasn't so bad, was it?

  • Survey finds mobile phone setup to be excruciatingly difficult

    by 
    Darren Murph
    Darren Murph
    01.25.2009

    We can't say we've ever toyed with a mobile that was so difficult to setup that we'd rather move our bank account from one institution to another just to experience something easier, but apparently we're in a quaint minority. According to research gathered by Mformation, some 85 percent of those polled were "frustrated by the difficulty of getting a new phone up and working." Out of the 4,000 individuals that were surveyed, all but 5 percent said they would "try more new services if phones were easier to set up." In fact, 61 percent admitted that they would simply stop using an application if they couldn't get it working right away, with actions such as web browsing, reading email and sending picture messages being atop the list of "greatest wants." Hear that, carriers? That's the sound of lost revenue from selling phones that people can't operate.[Via All About Symbian]

  • Breakfast topic: Why didn't you tell me...?

    by 
    Amanda Dean
    Amanda Dean
    01.06.2009

    Every time we log into WoW, we find ourselves greeted with trivial, non-helpful bits of information. We learn quite a bit on our own and sometimes from helpful players. These little gems do little to actually help learn the nuances of the game. There have been countless times I've been taken by surprise, causing wasted time and sometimes costly repair bills. Here are some of the things I had to learn on my own, the hard way, that I wish someone would have told me:* You don't have to wait for a portal, summon, or level 74 to get to Dalaran. Battle ports* work just fine, but you do have to get connecting flight points to make it useful.* If you wait until 74 to go to Dalaran, don't run there to get the flight point. There is a quest that takes you there. If you do run to the Crystal Song Forest to get there you, will find yourself looking forlornly at a teleportation device that is no help to you at all.* On the subject of teleportation, If you're Horde, you should really save the Goblin Transponder that you use to port from Booty Bay to Gnomeregan. It can help for raiding Ironforge.* Beware of the Animal Blood debuff in Borean Tundra. You will be killed on sight if you go into the D.E.H.T.A. Encampment if you have that debuff. It took me two deaths to figure out why I couldn't turn my quests in.* I'm relatively new to tanking, until about a month ago I clicked to set my marks. I had no idea that you can hotkey your lucky charms.I'm sure there are still many nuances of the game I still don't know. Share your wisdom, what's something you wish you'd been told?

  • Confusion still running rampant in run-up to DTV transition

    by 
    Darren Murph
    Darren Murph
    12.23.2008

    Oh, dear. You all point and laugh now, but as Richard Doherty, an analyst with the Envisioneering Group, has stated: "On February 18, there will be a tremendous amount of finger-pointing." Richard also makes another point that we certainly agree with in that "this transition is possibly one of the worst understood consumer education programs in modern times," with millions of Americans still unready for the impending change. 'Course, if you've ever attempted to help your grandmother troubleshoot a VCR over the phone (let alone in 30-second blips), it's somewhat easier to understand why this process is so difficult to grasp. As of today, legions of people are still perplexed at what's coming, and we believe that many are apt to simply sit around and do nothing. The government / NAB is ramping up advertising and sending out DTV transition-mobiles in order to get the word out, but one must wonder, is it too late to save those who have already delayed this long?Read - Nielsen statisticsRead - Confusion in DTV Transition

  • Canadians survey finds most HDTV owners don't receive HD content

    by 
    Darren Murph
    Darren Murph
    12.12.2008

    We're chalking this one up to coincidental timing, but just hours after hearing about the HDTV / HD programming gap in the US comes a similar report from the Great North. According to research compiled by the Canadian chapter of the Cable Telecommunications Association for Marketing (CTAM), just 13% of Canadians have a set-top-box capable of receiving HD signals, yet some three in ten citizens confess to owning an HDTV. In other words, quite a few HDTV-owning Canucks are doing without high-def programming for one reason or another. CTAM asserts that confusion about the niceties of HD is high in Canada, and that most individuals "are generally unaware of the features and benefits associated with high-definition TV." Hmm, maybe if the CRTC would stop rejecting HD expansion, more locals would be able to see and hear the difference.[Image courtesy of Lodging4Vacations]

  • Samsung launches Blu-ray resource center

    by 
    Darren Murph
    Darren Murph
    06.23.2008

    Samsung's been pretty good about keeping its HDM players up to date with the latest protocols, and now it's launching a dedicated site to keep prospective consumers and current owners alike informed about the Blu-ray format. The aptly-titled Blu-ray resource center is split into two sides, one of which includes topics for existing BD addicts and one with information for those "looking to buy Blu-ray." Interestingly, the forum packs some pretty noteworthy questions, with the latest explaining how upconverted DVD just isn't as good as bona fide Blu-ray. Head on over and swallow some knowledge -- just be sure to watch for falling propaganda.

  • A checklist for buying your first HDTV

    by 
    Darren Murph
    Darren Murph
    04.27.2008

    'Round these parts, we expect most everywhere to own, or at least be familiar with, an HDTV. Still, there's a first time for everyone, and for folks just now looking to hop on in and see what this whole "high-definition" thing is all about, ExtremeTech's Joel Durham Jr. has a quick 'n dirty guide of things to do before tossing a set in your vehicle. Granted, a few of the tips seem glaringly obvious, but really, buying a new (or first, in particular) HDTV isn't always a simple process. What's your size requirement? What's your budget? What technology do you prefer? Do you have the wiring scheme all planned out? Can you afford to pull another all-nighter? If you've been wondering where to start when thinking of bringing a new set into your crib, you should definitely give the read link a look -- at worse, you can say you're a seasoned veteran for already knowing the dos and don'ts.[Image courtesy of Radioru, thanks Jeremy]

  • Canadian survey sez half of HDTV buyers are clueless about high-def

    by 
    Darren Murph
    Darren Murph
    03.14.2008

    Confusion amongst the general populace in regard to high-definition technology has been a problem for quite some time, and while we're not putting too much stock in the most recent survey about our neighbors up north, the results are fairly comical if nothing else. New poll findings from Nanos Research has discovered that 48-percent of the Canadians surveyed "confessed they were not at all knowledgeable about such features as 1080p resolution and pixel response times, compared to only 5-percent who considered themselves very knowledgeable." That being the case, HDTV sales in Canada still managed to surge some 72-percent last year, and around half of the participants did note that "concerns such as power consumption and toxins used in manufacturing" were very important when making their choice of HDTV. Granted, the survey was commissioned by Sharp in order to gloat about its "eco-friendly" AQUOS, but the bigger picture here is that the public at large is still a long ways away from really wrapping their heads around high-def.[Image courtesy of HomeTheaterMag]

  • Gifting someone with an HDTV? Don't forget the HD service!

    by 
    Darren Murph
    Darren Murph
    12.20.2007

    We know, it seems painfully obvious to us, but we can't say we're surprised one iota that the general public would buy a loved one an HDTV and totally overlook the fact that he / she will need HD service to make it truly worthwhile. According to a recent survey conducted on Comcast's behalf, one in four consumers are hoping to receive an HDTV this holiday season, but only 12-percent of gift-givers were even thinking of including HD service. Granted, savvy buyers may be tossing in a gift certificate to pick up an OTA antenna, or they may just let the recipient be responsible for figuring out they need high-definition service. Of course, one must remember who commissioned the survey. Nevertheless, let this serve as a friendly reminder to show consideration when blessing someone with a new HDTV -- they can't watch HD flicks forever![Image courtesy of Crutchfield]

  • Panasonic reopens Plasma Concierge to the masses this holiday season

    by 
    Darren Murph
    Darren Murph
    12.07.2007

    Read enough horror stories lately to get you all scared about diving into the world of HDTV? Fret not, as Panasonic is reopening the phone lines to its toll-free Plasma Concierge service during the holidays. Usually, this line is reserved for those who already own a Panny PDP, but starting today, absolutely anyone can ring up the help line for a little one-on-one Q&A about flat panels. Reportedly, those on the other end will be happy to field any general / technical questions you may have, and unlike last year, the service will remain open until February 3, 2008 -- a full two months longer. Hit the read link for the digits, and be sure to grab some paper and a pen before you just start rattling off inquiries.

  • Three hours to get an LCD TV up and running?

    by 
    Darren Murph
    Darren Murph
    12.04.2007

    We sincerely hope that this tale is more the exception than the rule, but poor LeendaDLL managed to burn through three solid hours when firing up a new LCD TV. Granted, we understand that tweaking the picture, running wires and tweaking further takes a good chunk of time, but it just shouldn't take the average joe / jane this long to get a new TV up and running. After reading this horrific story, we began to wonder if this experience is, well, experienced by more people than we might have assumed. Heck, we already found that millions of individuals didn't fully understand how to acquire HD signals on their HDTV after snapping one up last Christmas, and we've even seen companies dedicate help lines just to ease the confusion surrounding HDTV. So, dear readers, how many of you have been called in to set up a new TV after hours upon hours of failed attempts by its new owner?[Image courtesy of APS]

  • Brooms not going bye-bye (yet)

    by 
    David Bowers
    David Bowers
    10.27.2007

    Everyone is having so much fun with their Headless Horseman brooms these days during the Hallow's End event in WoW, but with an incorrect tooltip and heaps of confusion (including our own) about just how long they'll last, most players aren't quite sure just how much fun they're going to have.Bornakk clears up some of the confusion (which he also had a hand in creating), saying that "the items with a duration on them won't all vanish on November first, you just won't be able to get any new ones." So now here is the factual summary of the official words on blizzard regarding your beloved broom mounts: They last for 14 days, not just for one ride. They last for 14 days of played game time on the character that possesses them, not 14 days of real time, and extending beyond the Hallow's End event for however long you keep them on an unplayed character. Just think about how those of you who were patient and saved up your brooms on an alt can try and sell them later on when Hallow's End is over, but people still wish they could ride in witchy (or Quidditchy) style. Do you think they'll be worth something?

  • Grisoft marks WoW as a false positive

    by 
    Mike Schramm
    Mike Schramm
    07.13.2007

    If you run Grisoft's AVG antivirus program, you may have seen a strange message pop up yesterday-- the program reported that there was a trojan in WoW's fmod.dll file. fmod.dll, as Datth tell us, is part of the sound engine for WoW, and is not a virus at all. But it appears that AVG picked it up as a false positive, and labeled it as dangerous when it wasn't.There was some confusion yesterday about it, but as of right now, the fix is easy-- go to AVG's website and update it to the latest version. The most recent definitions rule WoW's directory A-OK, so everything should be fine. Apparently this is not the only false positive problem AVG has had this week-- Google Desktop was also ruled a virus, so either AVG is being too strict, or these two big software companies are getting a little too grabby for Grisoft's tastes.[ via WoWLJ ]

  • Korea Times blue over Brain Age recognition issue

    by 
    Alexander Sliwinski
    Alexander Sliwinski
    02.04.2007

    Korea, which Nintendo just recently began marketing in, is learning the joys of Brain Age recognition frustration. As sister site DS Fanboy reports, it looks like the Koreans are having problems with the software recognizing certain numbers. The Korea Times reporter says, "The game is supposed to recognize spoken words in some of exercises, but some words rarely register correctly. Also, when you write your answers on the touch screen, the machine sometimes confuses similar Korean words and numbers such as 9 and 0, 7 and 9, and 6 and 0."She dismisses these as simple "mistakes [that] don't make or break the game." Korea's got it easy on the number recognition issue. As many English speaking owners of Brain Age will discuss the absurdity of screaming at their DS during the color training exercise, "Blue. Blue. Blue? BLUE?! BLUE! THE COLOR IS BLUE!"