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The Daily Grind: What little bug is a big problem?
You know the one. It's a tiny bug, a problem that only comes up once in a blue moon -- if it's even a problem and not just a slight problem like a model clipping issue. You really shouldn't care one way or the other, it's so irrelevant... but you care. You can't help but care. The very thought of it bothers you. And even though it's something so obscure that you're not sure if anyone has even bothered reporting it other than you, or so rare or so unnecessary, you still get angry when all sorts of other minor bugs get fixed and this one persists. We're not talking about bugs that people can legitimately point to as impacting quality of play today, like the infamous Vanish bug in World of Warcraft. We're talking about those minor issues that you can't let go of, sometimes even long after you've stopped playing the game. What small and ultimately irrelevant bug just can't help but get your goat every time it comes up? How do you try to work around it? Have you reported it once, multiple times, or not at all with the expectation that the developers must know about it already?
Blizzard and how they deal with ninjas
Wojtek sent us this thread in which he posted a long series of emails between him and Blizzard about the ninja of an Onyxia Drake. There's a lot of back and forth, but eventually, the bottom line is that Blizzard was not able to help him, whether that's because he didn't have the information right, they couldn't find what they needed in the chat logs, or they just didn't want to. Later on, the thread is locked, and Wojtek is given the usual feedback address for the GM actions. So what does all this mean? We've heard in the past that Blizzard will occasionally help with ninjas, and we've even heard unofficially that if you get the main looter in a PuG raid to state the looting conditions ahead of time, Blizzard can go back, look that up, and then reward loot based on who really deserves it. But of course, all of that is unofficial, and there are so many variations and issues in situations like these that there can't really be a hard and fast rule -- sometimes Blizzard can help, sometimes they can't.
Core i7 iMacs showing up DOA -- including ours
var digg_url = 'http://digg.com/apple/Core_i7_iMacs_showing_up_DOA_including_ours_Engadget'; Apple's new Core i7-based iMac might be a performance monster, but it looks like the whole family's having some problems getting out of the gate: in addition to the previously-noted performance issues with the Core 2 Duo models, a quick glance across Apple's support forums and on other Mac boards around the web reveals that some machines are showing up DOA and / or with cracked screens. We're a little more familiar with the DOA issue, since the new i7 we just bought doesn't boot at all, but the cracked screen issue seems to be equally common and mostly affecting the bottom left corner, from what we can tell. Now, our review Core 2 Duo 27-inch iMac is perfectly fine, and Chris Ziegler's new Core i7 machine doesn't have any problems either, so these obviously aren't universal issues, but if you're about to stick one of these under the tree for someone it might be wise to do some surreptitious testing first.
Psystar alienates the Hackintosh community, too
Say what you will about Psystar, the community that continues to sell computers running OS X, despite bankruptcy, constant legal problems with Apple, and a case so slim even their own legal team gave up. Sure, they're out of reason, out of room, and way out of line, but at least they've got plenty of cojones, as the locals say. Why else would they say the things they do in this Miami Times article? Our friends at Engadget lay out just what's wrong with that piece, from Robert and Rudy's Pedraza's claims that they "cracked the code" behind OS X, to the suggestions and hints that what they're doing just might not be a contract violation. Whether or not Apple's EULA is enforceable is, of course, one of the arguments at issue in Psystar's case, even though plenty of shrinkwrap licenses have been upheld in court before. Apple's also got a copyright infringement claim against Psystar; this will be one of the topics at today's summary judgement hearing in California. But the kicker in all this is the statement that Rudy Pedraza makes about the famed Hackintosh scene -- a community of people who persist in running OS X on hardware and devices that it wasn't supposed to run on (not nearly as much of a problem to Apple, as they don't sell the capability like Psystar does, but still not technically allowed by the license agreement). Surely, you might think, this is where the Pedrazas could find friends; surely, despite all of the commotion they're causing, this is the place where they could find a kind ear and a helping hand. Nope. From the article: "The first thing you have to do is unlearn everything you've read online about how to make this work," Rudy says, "because it's all wrong." Nice. Way to alienate the one group, the one community that might still support your cause. I wish Psystar the best of luck -- not, mind you, because I need to buy or run any of their machines (I buy Apple because I appreciate both the hardware and the software), but just because their story continues to be so darn entertaining.
Sony: PS3 disc drive errors not a firmware issue
The trouble started with Uncharted and has now reportedly grown to encompass all manner of media fed into the PlayStation 3 disc drive. The comments section of PlayStiaton Blog's Firmware 3.01 announcement has been overwhelmed by user reports of disc drive errors since Firmware 3.00 and 3.01 were released; most commonly, read errors reportedly occur when running Blu-ray games or movies, but in some alleged cases plain old DVDs are not working either.Eurogamer has reached Sony for comment, and the console manufacturer has disavowed responsibility for the apparent drive failure, declaring it "not an issue with the firmware." In other words, corresponding repair costs are currently placed squarely on the shoulders of the affected consumers.We will continue to follow this story as it updates. Stay tuned.
Is WoW's audience still increasing?
I'm not sure how much of this is legit, but stick with us for the information first, and then stay for the debunking. Edward Hunter over at Gamasutra decided to do some poking around in comScore's MediaMetrix application (which can track, based on a survey of a few million users, access to various applications on a computer -- which programs are run when), and he found something that surprised him: despite the economic downturn and the emergence of a few other popular MMOs recently, World of Warcraft's audience is estimated globally at 13.1 million. In other words, it's still growing from the last official numbers (11.5 million players worldwide) we heard.Now, the first issue we'd have with these numbers is the situation in China -- Hunter doesn't mention it at all, and in fact his graph (from comScore) doesn't have any dips at all in it, even though the game, and presumably its millions of players, went offline over there earlier this year. That right there throws a wrench into all of these estimations -- it's very likely comScore's information is just plain wrong.
Issues with Mobile Authenticator get it pulled from the App Store
Blizzard's mobile authenticator updated recently, and as soon as it did, we started getting tips on the tipline saying there was a major issue. Apparently the update reset the code associated with your authenticator, which meant that if you applied the authenticator update (and had the authenticator connected to your account), there was no way to actually get a code to login to your account. In short, if you apply the mobile authenticator update, you won't be able to log in to your account until you take the authenticator off completely (I'd assume you can then reinstall and reuse the authenticator, though people will probably be a little more trigger-shy about that one). There are instructions for how to do all of this over on the forums.Of course it's a major issue, and in response, Blizzard has acknowledged the problem and apparently pulled the Authenticator from the App Store. So if (like me) you haven't updated yet, you won't need to worry about it, and hopefully the next version will fix the issue. But yes, if you have updated, you'll need to go through the steps above to remove the app from your iPhone and account, or just call Blizzard customer service at 1-949-955-1382 and they should be able to help you with the issue.Update: So far we've only heard about problems with the iPhone version, and of course the issue is when you go from the old to the new version. If you use another phone, or have only used the new version, you shouldn't have any issues.
CrossOver Games 8.0 released
Codeweavers tells us that they've released version 8 of their Crossover Games software -- I tried it out a while ago, and found that while it was a pretty good way to play their recommended games, once you went off the reservation, things got a little hairy. Then again, that was a long time ago, and since then, they've updated the recommended games list quite a bit -- they're now saying that version 8 will allow you to play most of the Steam games, including the excellent Left 4 Dead, and the new Tales of Monkey Island episodic games. Additionally (and perhaps we're burying the lead a little bit here), this version is completely compatible with Snow Leopard. So while you still may be banging your head against compatibility for some apps (I'm actually sort of glad now that SL was sold out at Best Buy when I went by to pick it up -- think I might just wait until the compatibility issues get ironed out), Crossover Games should work just fine. And it of course works on both Mac and Linux, so if you have a spare 'nix box sitting around and want some Windows games running on it, there you go. Existing customers with a support entitlement can upgrade right away, the app can be bought for $40, or there's a free trial to try out as well if you'd rather do that.
Firmware 3.00 blamed for malfunctioning PS3 controllers
A growing thread on the official PlayStation 3 forum alleges the recent hardware firmware upgrade to version 3.00 has spawned a host of controller connection issues for PS3 users. According to the forum, various wireless controllers -- some users specifically naming DualShock3 model CECHZC2H (Ceramic White) -- are unable to connect to the console. When turned on, users claim the controller LEDs for ports 1 and 2 activate, but the controller remains inoperable.Users attempting to troubleshoot the problem claim that resetting the controller (through the built-in pinhole reset function) and plugging it directly into the console (via USB) do not correct the error, with one user going so far as doing a complete system restore to no avail. The issue, however, appears to be isolated, but is still a concern for a number of gamers.Update: Overnight, the issue has spawned an interesting development. Users are pointing out that the problem may be isolated to "knock-off" PS3 controllers. Joystiq has contacted Sony for an update to see if XMB 3.00 targets these fakes or if the controller issue is simply a byproduct of the controllers not being able to catch up with the new firmware.
The best of WoW.com: August 4-11, 2009
Exciting times in the World of Warcraft lately -- patch 3.2 is out, and with it comes brand new instances, new items to find, and a multitude of changes to make the game more fun. Oh, and don't forget about BlizzCon -- speculation is at a fever pitch with the event just 10 days away, and as you can see from the first post below, the leaks are starting to come already. Here's a sampling of the news you'll find on Joystiq's WoW.com. News Cataclysm races leakedWoW.com reveals the new playable races in the Cataclysm expansion, to be announced at BlizzCon next week. Player reaction to the 5-man TrialWhat did players think of the brand new 5-man instance? Patch 3.2 Known IssuesHere's what's still broken in the newest patch. BigRedKitty gets his own gun in AzerothOur friend and former coworker BRK gets honored with his own piece of ingame gear. 53 Emblems per dayWant to take advantage of the Emblem changes in the new Heroics? Run this route and farm as many emblems as you can. Features Every kind of player's guide to patch 3.2Not sure what to do in patch 3.2? Let us help. Arcane Brilliance: Good and bad in patch 3.2The Mage column examines the pros and cons of what's happening to them in the recent patch. Insider Trader: Progressive professionsHow to move professions forward in the future of the game. Time is Money: On patrolHave only a little time but want to make a lot of gold? Join the Troll Patrol! World of Warcraft Patch 3.2 Mounts guideThe mount changes have affected the game a lot -- here's the rundown of everything that's new.
Patch for Microsoft Office 2008 XML issues now available
As promised, Microsoft has released a patch (dubbed version 12.2.1) to address issues that some Microsoft Office 2008 users have had with opening XML-based documents. When attempting to open a document in Microsoft Office 2008, some users have been presented with an error message that resembles the following: "Microsoft Excel cannot open the file. You may have to download the latest updates for Office for Mac. Do you want to visit the Microsoft Web site for more information?" For those who held off on the Service Pack 2 update, guess what? Surprise! Service Pack 2 is required to install the patch. Unlike many Mac apps, where update checks are found in an app's namesake menu, in Microsoft Office 2008 it's in the "help" menu. So, click on "help," and "check for updates" and you're all set. Well, you're all set if you already had Service Pack 2 installed. You're only halfway there if you didn't have it installed. If this is the case, simply do this again. And there you go. Opening XML on Microsoft Office 2008 is no longer XM-hell. (You can also download the patch from the Mactopia web site.)
Patch 3.2 Known Issues
Dresorull has just released a list of known issues (unfixed bugs) in Patch 3.2. This patch has its fair share of bugs in it, however from personal experience I think it has a ways to go before it reaches the bugginess level of the patch 3.0.x branch.This laundry list of issues comes after yesterday's first round of in-game hot fixes. Based on previous patches, I wouldn't be surprised to see another round of hot fixes released tonight.Some of the more major bugs in patch 3.2 that are on Dresorull's list include: People are getting stuck in the portals to the Argent Coliseum raids. The Flying Carpet requires 410 tailoring to craft when only 375 is attainable at level 60. A number of items are displaying different textures in 3.2.0 from how they looked in 3.1.3. Master's Inscription of the Crag has not had its MP5 value increased. Some Stormjewels are still unique-equip. Again, these are just current bugs in the patch. These issues have not been fixed yet.The full list of known issues after the break.
Is the Mac OS X 10.5.7 update causing you grief?
Against my better judgment, I always download and install Mac OS X updates immediately. That has never caused an issue with any of my Macs until now. Since I installed 10.5.7 literally minutes after hearing about its release, I have been experiencing sporadic issues with USB on my first-generation Intel iMac. A look through the Apple Support discussion forums showed that this isn't an isolated issue. A number of people have reported losing connectivity to USB hard disks and peripherals. What's rather discouraging to see, however, is that USB issues aren't the only problem that 10.5.7 hath wrought. Other frustrations reported in the forums include: Loss of connectivity to Bluetooth peripherals including keyboards, mice, and phones Monitor resolution issues (former resolution settings missing, colors "off", screen redraw oddities) Mac crashing as it goes to sleep, having problems waking from sleep No sound, or sound quality is bad Intermittent problems with WiFi connectivity Spontaneous shutdowns Older MacBook Pros overheating The list goes on and on... Some forum regulars report that the problems go away after downloading and installing the 10.5.7 Combo Updater (available at http://support.apple.com/downloads/), while others are still experiencing frustrating crashes even after attempting this fix. TUAW wants to hear from readers who have experienced issues of any sort since updating a Mac to 10.5.7. If you have, what kind of problems are you seeing? What, if any, fixes have worked for you?
Palm Pre trouble roundup
So we've been doing this whole gadget blogging thing for a while now, and we've noticed a timeline trend with these major, buzz-filled launches. They tend to go something like this: T minus 2 hours: lines reach critical mass across the country; odds are you'll find some of us in those lines. Camaraderie amongst line-waiters is at a high, but it's a guarded emotion -- the scene'll turn ugly the second inventory runs out. T minus 30 minutes: for morning lines (particularly those where folks have waited overnight), store managers come out and offer coffee and pastries. Anything less is uncivilized -- don't hesitate to complain. T minus 0 minutes: the gizmo goes on sale. T plus 1 hour: the first teardowns and cost estimates hit the web. T plus 4 hours: mass (or at least loud) complaints of manufacturing defects, bugs, and shortcomings start cropping up. It's still too early to tell whether the Pre is more, less, or equally as defective as any other blockbuster product in recent memory, but as you might expect, there are plenty of issues being sporadically reported in the first weekend of availability and it'll be interesting to see how Palm spins and handles them. Here are a few we're tracking: A good number of early adopters are reporting "splotchy," distorted, or discolored displays (we've seen reports of dead pixels, too, though we'd actually be more weirded out if there weren't). See examples here, here, and here. We've also heard reports of unexpected system shutdowns (like those reported in the LAPTOP piece above) that require a battery pull to resolve. We're hearing that you can also patch this up by holding down the power button and toggling the ringer switch three times, but your mileage may vary. If we had to guess, this'll be fixed up with a firmware update at some point, which really drives home the value of OTA capability. Text fields in the web browser don't seem to support symbols that aren't on the keyboard (that is, symbols you need to hold down "Sym" to access). We've independently verified this one, and it's nasty -- it'll be particularly bad once the phone launches internationally, so we'd also expect this to be patched sooner rather than later. If you've noticed anything else, drop us a line in comments -- we think Palm and Sprint are both motivated to make this launch a smooth one, and something tells us their ears are firmly planted to the ground right now.[Thanks to everyone who sent these in]
Nokia's Ovi Store overwhelmed at launch, apology issued
Where's the fail whale when you need it, right? Early yesterday morning, Nokia flipped the switch on its Ovi Store, claiming that it's app market would potentially reach some 50 million users around the world. Unfortunately for Nokia, it seems as if all 50 million attempted to check things out at the same time. Web-wide, users were griping that things just weren't working out, and we're not talking about small packets of flustered users. In fact, Nokia was forced to admit that "shortly after launching, it began experiencing extraordinarily high spikes of traffic that resulted in some performance issues," and judging by reactions, we'd say "some" is now a front-runner for understatement of the year. Have things smoothed over for you today? Are you even bothering to check? Update: Nokia has apologized for the gaff and has reportedly added server capacity to handle the demand. Question is: is the fix working?
Dealing with temporary changes in-game
Larisa's got a good rant about something I've considered before in a slightly different context: players aren't very good at anticipating how temporary game changes will work out. We, as a group (not individually necessarily), are quite quick to judgment when we see changes to the game, and the word Larisa uses is "conservatism" -- she notes the examples of the reaction to the zombie outbreak and the Children's Week batleground issues, and says that players "tossed the gift away, like spoiled kids." We (again, in general, not you specifically) have a very short view of how temporary changes will affect the game, lambast Blizzard for changing what didn't need to be changed, and very often, when the dust settles and the zombies are gone or the event is over, we realize that it wasn't so bad after all.She's not talking about class changes here -- those are more permanent changes that affect the basic rules of the game. But specifically with temporary events (I'd even throw the Brewfest controversies, and the Headless Horseman complaints in the mix), players sometimes have reactions that are way out of proportion to the events themselves. These holidays and world events are temporary: shouldn't we just enjoy them while we can?It's definitely a valid point, and something to remember for the next time a temporary event throws off your usual routine in-game. The fact is that we players are spoiled -- Blizzard generally does a great job keeping this game fun, and so when even a little issue sneaks into the game during a temporary event. But Larisa promises that next time she gets shaken up by a temporary change, she'll give it another chance. Sounds like a great idea to me.
Battle.Net issues today
Today is a Wednesday, and that means that there has to be some sort of Battle.Net authentication/login/game-version issue today. And guess what? There is!There is a long thread in the support forums about it, and the only blue response so far is that Blizzard is aware of the problem and they're working on it. Many, if not all, Battle.Net users are seeing an error stating the client cannot validate the game version (even after they've patched to 3.1.1).There is no known fix yet. We'll update this post when there is more information to report.Update: According to Neth everything is working now.
A rocky start for Warhammer's 1.21 patch
Patch day in an MMO is always hit or miss, but according to a number of sources, Mythic's 1.21 patch for Warhammer Online broke many core components of the game that still haven't been fixed several days later. A public acknowledgment appeared on the WAR Herald this past weekend, but some players are still furious.The major issues revolve largely around end-game content, such as tier 4 open RvR, fortress raids, and city sieges. Many players in the endgame are experiencing debilitating lag, targeting issues in RvR, crashes, and even the inability to log back on to their main characters. A recent crash even created a rollback situation for some characters, which means they lost everything they had gained over a certain period of time before the crash (from XP and renown to Darkpromise gear).This is an unfortunate situation for Mythic because it seems to be overshadowing many of the great new features in 1.21, such as a new token system for RvR gear and enhanced keep siege options. The living guild interface received a major overhaul as well and many players were reporting that cast lag was nearly abolished before the other issues started cropping up.
Keen talks more on Darkfall, highlights good and bad issues
One of the best looks we get at Darkfall is from the varied community that plays it, and one of the most outspoken proponents of the game's ups and downs has been Keen from the Keen and Graev Gaming Blog.In his most recent post, Keen has gone into the specifics of what he finds off with Darkfall the most -- the pacing issues. While the game presents enjoyable concepts, those concepts are overshadowed by globs of downtime paired with grinding. The fast-paced action of the game is drowned out by the slow pace that the game itself moves at. Certainly the city building and politics of the game work as intended and are fun sections, but the sieges themselves move slowly as they usually feature 10 guilds attacking one guild.Another one of Keen's issues is the lack of incentive. He gives the example that he could walk across the world and spend hours doing it, but why should he when everything he has can be found in a small area? Players aren't encouraged to get together and tackle with trust issues, they're encouraged to stay apart in their own borders.For Keen's full thoughts on the many facets of Darkfall, check out his posts over on his blog.
WoW Rookie: Patch madness
New around here? WoW Rookie points WoW's newest players to the resources they need to get acclimated. Send us a note to suggest a WoW Rookie topic.Welcome, O WoW rookie, to patch week madness. If you thought run-of-the-mill maintenance and minor patch days could be dicey, here's your chance to enjoy the epic-level chaos wrought by epic-level content patches. World of Warcraft has evolved considerably since its launch in what's now been almost a handful of years ago. Blizzard regularly releases downloadable updates, called "patches," to add new content and features, fix problems and tweak game play and balance. Through patches, players have gained access to new quests, instances, Battlegrounds, events, items and tools. This week's Patch 3.1 is known as a content patch – a nice way of saying "a ton of new stuff we've added to the game that's going to make all hell break loose." The realms go up, the realms go down. The realms go up. Did we mention they also go down? You may log in only to find your characters nowhere in sight ("Oh #%$&, my characters are all gone!"). You may experience disappearing mail or auctions, random disconnections from the game and insufferable lag. You may find yourself merrily rolling along only to find the NPCs have disappeared, you can't zone in or out of instances or log out of the game, and you and every other player who's trapped in your zone are left with nothing to do but chat about the whole thing. (Almost makes you wonder if the Ice Stone has melted yet.)
