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The Mog Log: Community watch
The summer slump is just about over, and those who have enjoyed an entire summer away from school are going to have to get back into the swing of it in the very near future. The rest of us will simply have to acclimate ourselves to the decrease in the temperature, the decrease in big-budget movies, and the increase in game release schedules. But there's one last gasp of summer to be had, and let's spend it watching our favorite ongoing entertainment: community forum discussions. There's no shortage of topics for discussion lately, what with Final Fantasy XIV stampeding ever closer to launch, Final Fantasy XI's September version update stampeding ever closer, and various other stampedes taking place somewhere. (I kind of started that sentence without a conclusion prepared.) September is going to be a busy month in general, and even with a couple weeks to go there's a lot of talk being flung around. So let's get right into the meat of the community, shall we?
Survey: 73% of iPhone users are fine with AT&T's service
If you're the kind of person who loves quoting that ".5%" number given by Jobs at the press conference a few weeks ago as proof that AT&T's reception problems are overblown, you'll love this. A new survey released by Yankee Group says that 73% of iPhone users polled are actually "very satisfied" with their cell phone service. In fact, only 69% of smartphone users in general say they're happy with their provider, so not only is AT&T's service satisfactory according to this survey, but it's actually better than other services. Why is AT&T so hated when their service is actually good? Yankee Group explains: it's not that the service is great, it's more that the phone is awesome. Customers really love their iPhones, and so even when the reception isn't very good, the overall experience scores high. AT&T says it's just a perception problem: "There's a gap between what people hear about us and what their experience is with us. We think that gap is beginning to close," according to a spokesman. I'll say this: I carried my iPhone all over San Diego at Comic-Con last week, and the reception I got was just plain terrible. My net connection barely worked, calls were dropped, and I couldn't check email even when I needed to. But I'll admit that the AT&T problems exist in a strange place -- not only does the iPhone's otherwise shining example of user experience helping to outweigh AT&T's problems, but customers' high expectations for the iPhone probably have something to do with all of the complaining as well.
Crisis expert says Apple gets a C on iPhone 4 PR
Hilarious Taiwanese videos aside, just how did Apple do with last week's touchy press conference? Patrick Kerley, a communications strategist for a firm in Washington, DC, tells Computerworld that Apple actually did very well -- only it might have been too late already. He said that Jobs was very on message at last week's press conference, and that walking on stage and telling everyone that all phones have reception issues was actually a brilliant move. Seth Weintraub of Fortune agrees -- while he doesn't think that Apple and other cellphone makers actually share the same problems, he does say that Jobs' reframing of the reception issue was so effective that other cellphone companies actually sent out their own press releases on Friday, responding to Apple and becoming part of the issue. On the other hand, Kerley says that while the press conference did its job, Apple should have stepped up sooner with a statement about the iPhone 4's reception -- just staying back from the issue allowed others like Consumer Reports to step up and fill the informational void. While there was a risk of responding too soon and making a problem even bigger than it should be, Kerley believes Apple gets a C on the issue overall, and that it should have come out with a "We're working on it" statement way before it did. Of course, this is all PR analysis about spin -- the best case scenario is that there shouldn't have been a problem in the first place. Hopefully, with the refunds available and the free bumpers shipping, everyone's iPhones will receive and send calls freely, and we can all get back to our favorite pastime: waiting for the next version to be announced.
Woz having reception problems, too
For all of his exceptional qualities, part of Woz' popularity these days lies in the fact that he is really the prototypical Apple fan -- he stands in line like everyone else, he postulates about Steve Jobs' condition, and he loves the products just as much as we do. So when even Woz admits to having reception issues with his iPhone 4, then you know it's a real problem. In an interview with a Dutch journalist, Woz says that he's been experimenting with the death grip and reception along with the rest of us. "I concluded that the effect only occurs in some places," he says, "It's like the AT&T dead zone has been extended with this new phone." Of course, unlike most of us, Woz usually always carries a backup phone or, you know, three. And even though he's experiencing the dropouts and the issues, he's still impressed enough with the hardware that the device in general "is worth the care in holding it." Still, Woz is the prototype for most of us Apple fans, and if even he is having the same issues that we all are, it must be time to hold a press conference. I'm sure Woz will be waiting and watching along with the rest of us tomorrow morning. [via TechCrunch]
Review: APB (Day 4: Cards on the table)
Review Diary Day 1: Welcome to San Paro Day 2: Enforcers, get enforcin' Day 3: Choose your illusion Day 4: Cards on the table This is the final part of a four-day review diary about the first MMO from developers Realtime Worlds, APB. One of the hardest parts about reviewing an MMO is that the genre takes full advantage of being online and persistent. Because players need to log in to an updated client every time, developers can quickly and relatively easily push out new bugfixes and content with regularity. Realtime Worlds has already released one patch post-release for APB, and while I've talked about certain issues with repetitive gameplay and earning customization levels, both of those issues can be fixed with updates if the developers choose to do so. So the final question in reviewing an MMO isn't necessarily if you should buy this game today or not. It's: Does the game offer enough promise to invest your time and attention? Future plans included, out of all the games you could spend your free time on, is APB capable of rewarding that investment with a quality experience?
Is the iPhone 4 having proximity sensor troubles?
The iPhone 4's massive launch hasn't been blemish free, with reports of spotty displays (which seem to have disappeared) and antenna woes being rather widely reported. Well -- it looks like it's possible there's another issue too -- this time with the proximity sensor. Now, we're no strangers to spontaneously turning on speakerphone with our faces (though admittedly our cheeks are pretty round), so it's hard to say if this is an iPhone 4-specific issue, but the mounting reports would suggest that it's possible the new handsets sensor is a little bit... over sensitive. Reported issues include accidentally disconnecting calls, throwing the speakerphone switch, and putting people on hold accidentally. What about you? Are you having problems with your iPhone 4's proximity sensor? Let us know in the comments.
600,000 iPhone 4s pre-ordered, Apple apologizes for issues
We were amazed last night to see both Apple and AT&T sell out of iPhone 4 pre-order units despite the sustained ordering issues, and now we know why: Apple managed to move 600,000 iPhones in just a single day. Yes, that's a lot -- Apple says it's the largest number of pre-orders it's ever taken in one day, and AT&T says it's ten times as many orders as it took for the iPhone 3GS. It's not all sunshine and roses, though; Apple's also apologizing to the large numbers of people who simply couldn't get through yesterday, and AT&T's suspended pre-orders entirely until the device is in stock. We're guessing AT&T might also be putting the stopper on things while it gets those pesky security issues under control, but there's a chance the carrier is just trying to deal with the insane order volume coming from Apple's servers -- it served up 13 million eligibility checks yesterday, shattering the previous record by three times. All in all, it looks like Apple has a hot item on its hands here -- almost too hot to handle. Here's Apple's full statement: Yesterday Apple and its carrier partners took pre-orders for more than 600,000 of Apple's new iPhone 4. It was the largest number of pre-orders Apple has ever taken in a single day and was far higher than we anticipated, resulting in many order and approval system malfunctions. Many customers were turned away or abandoned the process in frustration. We apologize to everyone who encountered difficulties, and hope that they will try again or visit an Apple or carrier store once the iPhone 4 is in stock. Update: Looks like that "ships by" date just slipped once more from July 2nd to July 14th. Yikes.
iPhone 4 pre-orderers overwhelm servers, world on the brink of ending
Look up at the sky -- is it falling? It sure seems as if that kind of doom is imminent, at least if this whole iPhone 4 pre-order situation is any indication of future tragedy. We've received hundreds of tips this morning from friends near and far that iPhone 4 pre-orders aren't going through, though a few of us here on staff were able to get a confirmation during the wee hours of the morning. From AT&T in the US to O2 over in the UK, it seems that just about everyone ambling to get their name on a future iPhone 4 is experiencing a great deal of frustration. AT&T's servers seem to be completely hosed here in America, and since Apple's own online order process has to ping those to check on your contract status, neither option is... um, working. Those who decided to line up at a local store are facing similar issues; employees aren't even able to fully process pre-orders in store due to systems being overwhelmed, and no one seems to exactly know when things will be back to normal. And you thought the most enraging part of this was the inability to select a white model. Let us know how your experience has been in the poll and comments below, won't you? Update: So, it sounds like Best Buy is taking pre-orders (even for white units), but chances are remarkably high that you're not actually getting in any line. Still, it's a working option for the moment. In other news, the Apple Store app is seeming to allow iPhone 4 orders, but it looks as if they're reserving off-contract phones (read: full price ones), so we'd only recommend this avenue if you enjoy things like "arguing about contract dates" and "yelling at brick walls." We're guessing you'll be doing both on the 24th. %Poll-48069%
HTC EVO 4G and Droid Incredible suffering from unresponsive screen issues
Uh oh: on top of reports that the EVO 4G suffers screen-detachment issues, we're also starting to hear that the touchscreen sensor is inconsistent, particularly when the phone isn't grounded. We've seen more than one report and video purporting to show the EVO's touchscreen failing to smoothly register touches when the phone isn't being handheld (and thus grounded). We haven't been able to reproduce the issues ourselves, but trust us when we say we've heard from enough unhappy EVO owners to believe that the problem is real. What's more, there's also an older video showing the same problem on three different Droid Incredibles, which obviously shares strong family ties to the EVO. We've pinged HTC, we'll let you know what we hear -- for now, get your sad faces on and watch the videos after the break. [Thanks to everyone who sent this in]
Recent MBPs suffering from 'narcolepsy'
There's an active thread on Apple's support boards about current-model MacBook Pro machines, running current builds of Leopard and Snow Leopard. These MBPs are refusing to wake from sleep. Specifically, users find a black screen when trying to rouse their machines, despite hearing the disk spinning up and (in some cases) seeing the screen contents displayed without a backlight. Only a hard restart (holding the power button until the machine shuts off) can revive it. The issue seems to be more prevalent on machines running Mac OS X 10.6.3, but some 10.5 users have spotted it as well. In long-running thread (12 pages worth), the affected users have identified a few potential triggers: The Sudden Motion Sensor, overloaded virtual memory swap files, and an excess of remembered Wi-Fi networks. After disabling the motion sensor (how-to here), several users reported that the issue all but disappeared. It wasn't eliminated entirely for everyone that tried it, but it seemed to occur much less frequently. Another group reported a sharp decline in the issue after cleaning out the machine's list of remembered networks. To do this, launch System Preferences and click Network. Select Airport in the left hand column and then click Advanced. A new slip appears with a list of your "Preferred networks." This is a listing of all of the Wi-Fi networks you've ever successfully connected to. If you're the type who hops from coffee shop to library to bookstore, it could be quite long. Simply select any you'd like to eliminate and click the "-" beneath the list. Just remember that, should you encounter those networks again, you may have to re-enter your access info. My MBP is an ancient artifact, and so far free of this issue. Now, the inevitable question: Has this trouble plagued your machine, and if so, have you found a fix?
HP Envy 15 said to be suffering from blank screen issues, lousy webcam
We can't say we experienced the problem during our time reviewing the HP Envy 15 (though we certainly had some other issues with it), but a sizable number of users have been reporting a persistent problem with the laptop's display randomly going blank. That's apparently so far gone unremedied by any number of driver updates, with the only "fix" being a forced reboot of the computer. Also problematic is an issue some folks are reporting with the laptop's webcam, which apparently has an odd tendency to only work properly under fluorescent lighting -- move under an incandescent light and everything takes on a distinct purple hue. Head on past the break for a vivid example of that problem, and hit up the source link below for all nineteen pages of complaints about the blank screen issue. [Thanks, Kasper]
2K responds to BioShock 2 Metro Pack DLC complaints
Joystiq has received numerous reports from BioShock 2 players who have been unable to play the new multiplayer maps since purchasing the Metro Pack DLC last week. Elizabeth Tobey, senior manager of interactive marketing for 2K, has responded to this issue on the 2K forums. It's not a glitch, but a design choice: 2K has not yet created a DLC-only online multiplayer playlist. Said Tobey, "We couldn't assume all players would purchase the new maps, so we made a design decision to unify the player base and make sure no one got split up." In order to play a new map in a public match, explained Tobey, all players in the match must own the DLC (obviously). If anyone doesn't have the DLC, the match automatically reverts to base maps. Tobey noted that the easiest way to play the new maps would be to set up a private match and indicated in a separate thread that the development team is considering the creation of a playlist exclusively for the Metro Pack maps. In the same thread, Tobey addressed another complaint about the new DLC involving the included Rebirth option, which lets rank 50 players reset their level in exchange for a special mask item. The feature is apparently wiping players' leaderboard ranking and online stats. Tobey assured that the BioShock 2 team is "looking into" the Rebirth issue. [Via Eurogamer] Source - 2K Forums Source - 2K Forums
Apple promises to fix iPad WiFi issues in future software update
Not satisfied with Apple's previous "fixes" for those pesky WiFi issues with the iPad? Then it looks like the folks in Cupertino have you covered, or will soon -- the company recently updated its support document on the issue to say that "Apple will also address remaining Wi-Fi connectivity issues with a future iPad software update." Interestingly, Apple also now suggests adjusting the screen brightness if you're experiencing the problem, which is a fix that was previously discovered by some users on their own but not recommended by Apple. Still no ETA on that software update, of course, but you can find the rest of Apple's troubleshooting suggestions at the link below in the meantime.
Google 'no longer investigating' fix for Nexus One 3G issues, advises 'changing your location'
Looking back through our archives, you'll find plenty of user dissatisfaction with the 3G reception on Google's Nexus One. Blamed alternately on T-Mobile's inferior 3G coverage and on software bugs, the problem was expected to be banished with an over-the-air update in early February. The update came, but the trouble also stayed. It might now be time to finally lay those last lingering hopes for rectification to rest, as Google has directly responded to calls for a bigger and better OTA patch by explaining that it's no longer working on "further engineering improvements." That's a pretty conclusive sign that the problem is in the hardware, particularly when you peruse the support thread in question and the reception comparisons users have been doing with other handsets. Well, at least you know for sure now. [Thanks, Ryan]
Nexus One complaints mount, no firmware update in sight
We've had a Nexus One in daily use for a couple months now with relatively little drama, but Google's official support forums for the so-called superphone appear to be piling up a good head of steam on a handful of issues troubling owners. Perhaps the highest profile among them is the 3G signal strength issue -- a problem that predates the Nexus One's first and only firmware update -- but users are complaining about everything from unresponsive touchscreens, to failed text messages, to problems with the ambient light sensor, and there are enough "me too" responses in the support threads to warrant some serious attention. We know Google hasn't been sitting on its hands behind the scenes, so this is probably more of a timing issue than anything else -- could it be that they're waiting for Flash 10.1 before pushing the next release? [Thanks, Ramon]
iPad Wi-Fi issues continue to irritate
This morning, we spotted this write-up on Apple 2.0 about dealing with iPad Wi-Fi issues. Since this is the iPad's number one usability issue -- poor Wi-Fi throughput and lost connections -- users are on the prowl for solutions, even ones that may sound a little offbeat. In this case, one correspondent who was experiencing the specific issue of "no connection when waking from sleep" found that his woes became bygones with a quick tweak: he turned his display brightness back up, after having lowered it earlier. It sounds a bit like Cargo Cult troubleshooting, but with a new device and a new set of quirks and workarounds to experiment with, some strange remedies might just turn out to be valid. (For years, I used the freezer and firm thwack hard drive recovery methods to great effect, regardless of the strange stares and annoyed memos from the kitchen staff.) Apple has posted a number of Wi-Fi support links over at its discussion board. According to the company, reconnection issues may occur when working with dual-band routers that use similar network names and different security settings for each network band. Low and intermittent signals may be due to distance from a Wi-Fi hotspot or multiple WEP keys, and the standing recommendation is to try repositioning the router, the iPad or both. If you've tried these fixes, or other Wi-Fi workarounds, let us know below.
Dost thine iPad trouble thee?
You know us, we like to keep an ear to the ground and, while our own iPads have been purring along with no more than the occasional crashed app, we're hearing others have not been so fortunate. A number of persistent issues have been reported by anxious iPadites across the USA, including weak or intermittent WiFi signal, overheating, broken PDF exports from Pages, and the iPad completely forgetting your network settings and password. So we figured what better way to see how widespread these problemos are than to ask the collective Engadget brain trust? Have you experienced any of these symptoms? Found a fix? Returned the iPad, bought a skateboard, and started a new gadget-free lifestyle? Vote in the poll, pretty please, and drop by in the comments to let us know how it's working out for you. %Poll-44007% [Thanks to everyone who sent this in]
Sony's VAIO CW draining the battery while asleep?
Thinking of picking up a VAIO CW over the weekend? You might want to hold those horses just a bit, at least until Sony (or someone) figures out what exactly is causing the batteries on these to zap themselves while asleep. Based on a raft of complaints -- nine pages strong and growing -- over at Notebook Review, it sounds as if the batteries within the outfit's new CW series (at least those with Core i3 CPUs and the 330M GPU) are fading inexplicably quick while resting, leaving many with next to no juice once they crack open the lid the next morning. All sorts of theories are flying, but one in particular seems to note that a bundled Sony battery management application could be causing cells to only charge to a certain percent even when the machine is "off." For now, some folks are actually flipping the battery out for a fraction of a second and popping it back in after putting it to sleep for the night in order to prevent the drain, but we get the feeling that a less janky fix should be in order. Right, Sony?
Select Nexus One users complaining of touchscreen calibration, 3G connectivity issues
As totally awesome and exciting as the Nexus One might be, with any new device there are bound to be some growing pains -- f'rinstance, you might have heard about issues with the phone's 3G connectivity. Well, Google has too (hell, our buddy Erick Tseng even addressed it on The Engadget Show yesterday) and while the cause is less than clear, the company assures us it's working feverishly to get to the bottom of it. Unfortunately, that isn't the only problem newly minted Nexus One owners are noticing. According to a lively discussion on Google's Android forum, some folks are experiencing extreme touchscreen calibration issues after cold booting the phone -- problems that resolve themselves (temporarily) after putting the thing to sleep and then turning it back on. That said, the good folks at Google assure us they're on the case. If it turns out that it's a hardware problem, it'll be covered under your warranty. Software? They'll issue a patch for it. If your phone's having problems and you feel like joining the conversation, hit that source link.
Psystar's lawyer: Psystar not done yet
Last night on the Talkcast, we talked about the big news last week that Psystar seemed to be down for the count, and the consensus was that we'd heard the last of them. But not so fast: their lawyer now says that they're not calling it quits just yet. The company that has gotten pummeled by Apple for selling Mac clones apparently "does not intend to shut down permanently," according to K. A. D. Camera of legal firm Camera & Sibley. According to him, they're still working on selling their Rebel EFI product (also currently entangled in legal problems), and they're planning on pushing forward on their antitrust case against Apple (which has already been thrown out once). We're not sure where they'll get the money for all of this legal action after already being ordered to give a couple million dollars to Apple, but maybe those 768 computers they sold made more than we thought. There is one bright point in all of this: while Rebel EFI is still listed as out of stock on their website, they are selling official Psystar t-shirts for $15 which they say will also include a Rebel EFI authorization code later on and now those appear to be gone too! I don't know about you (and I don't really want to give these guys any credit card information), but one of those shirts would look great sitting under my tree later this week. If this whole installing-OS X-on-unauthorized-hardware-in-violation-of-Apple's-EULA thing doesn't work out for Psystar, maybe they can have a second life as a merch vendor.
