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Nokia initiates shocking charger recall program (update: affects 14 million)
New Nokia owners take notice: Espoo just launched an "exchange program" for certain Nokia-branded chargers. According to the world's largest handset maker:"We have determined that the plastic covers of the affected chargers could come loose and separate, exposing the charger's internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket."The chargers affected are models AC-3E and AC-3U, manufactured between June 15 and August 9, 2009, and model AC-4U, manufactured between April 13 and October 25, 2009. Fortunately, Nokia provides a website that removes all the guesswork from obtaining your free replacement.Update: Gulp, looks like we're talking about 14 million defective chargers. Show full PR text NOKIA PRESS RELEASE November 9, 2009 Nokia initiates charger exchange program Espoo, Finland - Nokia today initiated a charger exchange program, in which consumers owning certain Nokia-branded chargers manufactured by a third-party supplier are recommended to exchange these chargers for free replacements. During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger's internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket. Nokia is not aware of any incidents or injuries related to these chargers. Only a limited number of chargers of certain model types manufactured by a single third-party supplier during a specific time period are within the scope of the exchange program. They are the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009. For more information, including how consumers can check to see if their chargers are part of this exchange program, Nokia has established a website. Consumers are asked to visit http://chargerexchange.nokia.com or their local Nokia website. Nokia recommends consumers with chargers within the scope of this exchange program to stop using the charger and exchange it for a free replacement.
Think those warranty parts are new? Think again
We received a question from one of our readers earlier this week that made me cringe, cower in fear, and heavily debate posting the answer. He had just been to the Genius Bar and they had replaced his under-warranty iPhone for a hardware issue. He then asked us what the quality of said iPhone would be; is it new or refurbished, and will it be a problem in the future? Having spent time working behind the Genius Bar, as a technician at an Apple Authorized Service Provider, and now as the owner of my own repair shop in Denver... I know the history of the replacement parts and where they come from. If you have been involved with Apple repairs, you will probably know what I'm reluctant to tell you. If you are merely a consumer, prepare to be disappointed. The vast majority of parts that Apple ships to repair centers are what they consider "re-manufactured." As a Genius, I was coached to explain that process when we were asked where the parts came from. Customers would always respond with, "Wait, so you're giving me a refurbished iPhone?" I was told to say no, and to follow it by saying, "re-manufactured parts or products are different than refurbished. Someone may have used your device before you if it's a refurbished product... but in the re-manufacturing process, Apple uses known-good parts and builds new units out of them." So, they added a fake, nonsensical name to pretend that their parts or products weren't refurbished. What does this mean? The iPhone that you just received looks new on the outside because it has new glass, a new case, new battery... but the rest of the device is fair game for refurbished parts. The logic board, audio assembly, LCD, pretty much anything else on the inside that isn't visible from the exterior could be from another person's iPhone. I'm not saying that every part is used, every time... they'll use new parts if that's what they have in stock. But if they have working used parts, they won't hesitate to put them in your replacement iPhone. There is usually one scenario that will allot for a new replacement: if you purchased your device less than 14 days ago. In that case, they have the ability to do a POS (Point of Sale) swap instead of a repair. Any swap outside of 14 days needs a very good explanation and a manager's approval. This doesn't just apply to iPhones and iPods; it actually applies to any part they put into your Apple product. The logic board they put into your MacBook Pro: refurbished. The optical drive they put into your iMac: refurbished. The DC-In Board they put into your PowerBook G4: refurbished. There are many, many parts out there that Apple will happily replace for you, but beware -- it's probably not new. Re-manufactured is no different than refurbished. If you look at it from the environmental aspect, I have to give Apple some respect for repairing broken parts instead of just tossing them in the dump. Still, that doesn't mean that I -- as a consumer -- want someone's "fixed" two-year-old logic board going into my computer. At this point, though, I don't have much of a choice.
Varimathras' replacement: "B"
Earlier this year, we wondered just what would happen now that my favorite dreadlord, Varimathras, was vanquished in the Battle for the Undercity, and now Kisirani has provided us with a hint: someone whose name includes a "B." When someone repeats the question on the forums, she posts a note delivered by a bronze whelp hinting that someone will be back in Varimathras' place as of patch 3.3. The note is signed only with a "B," and (as Kisirani probably intended), it's anyone's guess just who that is.And if by "anyone," you mean the denizens of the Blizzard forums, they all seem to think it's Nathanos Blightcaller, a Forsaken who has been sitting in the Eastern Plaguelands since the game began. He's recently been mentioned again in the game, as Varian Wrynn has sent Alliance players after him in Bolvar's place, and so it makes sense that he may rejoin the Banshee Queen and take his place at her side. Balnazzar, Varimathras' demon brother, is another guess, though he's currently serving secretly with the Scarlet Crusade, so who knows how he'd come to that position. And of course, besides Bornakk, anytime you hear B you have to think of our friend Bolvar, whose fate we'll probably learn in patch 3.3 no matter what. As for who it really is, we won't know for sure until we see them in the Undercity.
Unibody MacBook Pro catch a fire, owner want no more trouble
As if you needed further proof that Apple is the favorite company of firebugs everywhere, unibody MacBook Pro owner Ken Brinkman has snapped some pics of his spontaneously combusting MagSafe cable. Apparently, he was fast asleep at 1:30 AM this morning when the smell of burning plastic caught his attention. Luckily, the young man is safe as of this post -- but the condition of his data has yet to be determined. Once again, we implore you: does your MagSafe cable look like this? If so, get it replaced. And while you're at it, you may want to make sure you don't have any first gen iPod nanos laying around. We hear those things can be dangerous! Trust us, you'll be far better off listening to Natty Dread on your Zune. One more pic after the break.
Apple to replace water-damaged iPhones via out-of-warranty service
ifoAppleStore is reporting that Apple has instituted a new policy that will let iPhone owners swap their liquid-damaged iPhones for replacements. For $199US, customers can swap their defunct phones for a refurb unit, provided that it succumbed to an out-of-warranty encounter with liquid. Here's the catch: Said swap renews your 2-year contract with AT&T -- so it's pretty much like buying a new phone, except if you were to do that out of contract it would cost you $499 for a 16GB unit.*Of course, this could also be another way to clear current iPhone inventory in preparation for a new model.We couldn't determine if sweat-induced failures are covered by this program, but we'll let you know if we find out.*Update: Apple has told us that a replacement under out-of-warranty service would not renew a customer's contract. We apologize for the error.
How much will it cost to replace your 17-inch MacBook Pro battery?
Apple posted details about how much it will cost to replace the battery in the new 17-inch MacBook Pro notebooks announced at last week's Macworld Expo. The cost works out as follows: United States: $179 Canada: C$219 Europe: €179 (including VAT) United Kingdom: £139 (including VAT) Japan: ¥19,800 (including tax) Australia: A$299 (including VAT) China: 1498 RMB (including VAT) Apple says batteries can be replaced and your laptop returned to you the same day if you make an appointment at an Apple retail store. Otherwise, mail-in replacement will take three to four business days after the unit arrives at depot. Apple also says that battery replacement services may be available at your local Apple Authorized Service Provider, but the prices may vary from those listed on Apple's website. Note that Apple claims these batteries will last three times as long as conventional laptop batteries (up to five years or 1,000 cycles), and any defects in the first year of ownership are covered under the existing warranty. It's not clear whether AppleCare would cover battery replacement during the extended warranty period if it wears out, since the battery is considered a consumable item. Jared points out in the comments below that AppleCare currently does cover batteries that wear our prematurely (before the rated number of charge cycles). Just FYI, you can check the cycle count of your battery via Apple System Profiler / "More Info" in About This Mac, by viewing the Power section.
Apple replacing frayed MagSafe power cables
According to a Knowledge Base article posted last week, Apple is now replacing (free of charge) frayed, discolored and deformed MagSafe power adapters for MacBook and MacBook Pro. But -- and there's always a but -- they will only replace it if there's no sign of "abuse." So if you've been doing the right thing and holding the hard plastic connector to disconnect the cable, you might not have to pay another $80 for a new power adapter. If your connector looks like the one pictured, and has been babied its entire life, then take it back to an Apple-Authorized Service Provider or an Apple retail store for an evaluation and replacement. It doesn't matter if the warranty has expired. Also -- bonus points for the greeked copy at the bottom of Knowledge Base article page. I'm sure that counts for a shot in some obscure Apple website drinking game. Thanks, Jeff!
Apple replacing faulty MagSafe power adapters, too
First the iPod nano, now Apple's Mag(not so)Safe adapters. That look familiar? If so, Apple is ready to replace the faulty MagSafe adapter from your 13-inch MacBook or 15- and 17-inch MacBook Pro -- in warranty or out. You do live nearby an Apple-Authorized Service Provider right?
Apple admits to iPod nano smoking and sparks, will replace faulty devices
It's only taken a number of years and some seriously ruined pants -- but Apple has finally come clean on the flammable nature of the first-generation iPod nano, and is now offering to replace the faulty devices. After reports today that two more of the media players had lit up without warning in Japan, the company issued a statement admitting that the nanos do -- in fact -- have battery problems which cause them to smoke or spark and generally burn the hell out of things. In the company's words: "Apple has determined that in very rare cases batteries in first generation iPod nanos sold between September 2005 and December 2006 can overheat causing failure and deformation of the iPod nano. Apple has received very few reports of such incidents (less than 0.001 percent of first generation iPod nano units), which have been traced back to a single battery supplier. There have been no reports of serious injuries or property damage, and no reports of incidents for any other iPod nano model. Any first generation iPod nano customers who have experienced their battery overheating should contact AppleCare for a replacement. Any other customers who have concerns about their first generation iPod nano battery should also contact AppleCare." Well, thanks guys... at least we didn't die.
Forum post of the day: Epic choices
Even without a release date, we can all feel Wrath looming. Whether it's pouring over the new specs as soon as they become available, saving materials for future Death Knights, or leveling up an alt to send as a main character to Northrend, we're all prepping to take our adventures into Northrend. Many wonder how far their gear will carry them toward level 80. Many players were frustrated that their hard-earned gear was quickly reduced to obsolescence in Burning Crusade, and fear that that will happen again. Manbearppig of Frostwolf wants to know if gearing up a character now will be a good way to spend time. Some point out that better gear earned now will translate into easier leveling in the future. In a similar thread, MVP Faizaniel of Dragonblight stated:My scrubby non-purple gear is getting replaced pretty fast; high-end gear, not so much. While it's unlikely that you're keeping much from level 70 at level 80, it's really up to you whether the benefits of getting to use the nice gear now, and having it help you level more quickly once Wrath comes out, are worth earning the gear now.
Forced to choose
I think everyone who's run an instance and a raid has been in this situation -- you wait all night for a Karazhan run, it fills, so you decide to go run a heroic or some other five man, and then a few minutes in, you get a whisper: "Someone left, and we need a healer! Are you still in?"Sigh. An embarrassment of riches. So now what do you do: ditch your newfound 5man group for the raid you originally wanted, or stick with the group you signed on with, passing up the original raid? Neither way is very smooth -- either you disappoint the folks you're with, and look like an elitist raider, or you tell the raiders that you're already in a group and run the risk that they won't ask you again. So awkward -- it's like choosing a social circle in high school all over again.Usually, the best course of action I've found is to cover yourself before you leave either group -- jump into LFG or ping the guild for a replacement before you leave anybody behind. Short of finding someone to fill in for your fill in, the next best option is probably to explain yourself well and promise help next time -- hopefully the group you're with will understand that raiding is fun and/or the raiders will understand that you couldn't wait and keep you on the list for next time. Any other ideas for getting out of an instance pinch like this?
Wal-Mart spreadsheet claims 40GB PS3 "will be replaced" in August
Not even ten months after rumors began swirling about the introduction of a 40GB PlayStation 3, we're now seeing hints that Sony's low-ender will soon be replaced. Based on this alleged Wal-Mart spreadsheet, the 40GB PS3 console "will be replaced with [a] new model in early August," which seems pretty clear cut on the surface. Granted, this "new model" may just include a sweet plastic Olympics medallion to commemorate the occasion or a fancy new vibrating controller, so don't go thinking that an entirely fresh form factor is just around the bend. Not that we'd complain about that, though.[Thanks, Khattab]
ASUS offers UK Eee PC 900 owners 10 battery upgrade
Unlike the sticky situation in Hong Kong (which was in fact resolved), ASUS was under no obligation to provide 5800mAh batteries to buyers in the UK. Officially, the outfit noted that it "offers different solutions in different markets," and although UKers have received 4400mAh batteries in their machines, they also get a lengthened two-year warranty. Nevertheless, the company is making the right moves once again by offering these very customers a couple of options; first, users can download a firmware update that will reportedly add around 30 minutes of life to their current cell. If that's not enough, owners can send in the 4400mAh pack along with £10 + VAT in exchange for a longer-lasting 5800mAh edition. Looks like a pretty fair deal from this side of the pond.[Thanks, JC]
ASUS replacing Eee PC 900 batteries with longer lasting versions
Attaboy, ASUS. Not even 24-hours after reports starting flooding in over end users receiving less capacious Eee PC batteries in Hong Kong than expected, the firm is stepping up and doing the right thing. According to an admittedly rough translation of a statement on its website, ASUS is openly thanking its supporters for their business, and while it seems as though it's still chalking the whole mishap up as a simple mistake, every single Hong Kong-based customer will be receiving a free (5800mAh) replacement. 'Tis a shame we'll likely still be griping over the battery life.[Via jkkmobile]
Activision offering refunds for Wii version of Guitar Hero III
As our bat-eared readers discovered when the game was first released, the Wii edition of Guitar Hero III, though advertised as possessing Dolby Surround Sound capabilities, could only duplicate one channel of audio through multiple speakers (a.k.a. mono sound). Incensed, Nintendo's virtual troubadours demanded action -- Activision responded with a somewhat less-than-timely disc replacement program. Now, four months after the game was released, Activision has announced another method of atonement for their single-channel sins.Instead of replacing your half-mute disc with a standard one (though this option is still available), you can now replace said disc with cold, hard cash (or warm, soft cash, depending on your local climate and the weariness of the bills you receive). While we're sure this policy will be exploited by those who tire of faux rocking and simply want the cash, it's refreshing to see Actie-V face their shortcomings so directly -- if not a tad unpunctually.[Via Evil Avatar]
HDScape offers up HD DVD to Blu-ray exchange program
While early adopters won't see a single red cent from Toshiba now that HD DVD has bit the proverbial dust, HDScape movie owners looking to make the transition to Blu-ray may be happy to hear of its latest program. In a move that we can only hope other studios mimic, the firm is enabling customers that previously purchased flicks on HD DVD to exchange the paper casewraps they came in for an $11.95 BD version. Yep, this means you can keep your HD DVD case and disc, but you won't be able to use one casewrap to receive a discount on a different title. For step-by-step instructions on how to take HDScape up on its offer, head on down to the read link -- and for folks scouting stellar deals on the now-defunct red format, you can snag quite a few of its HD DVDs for just $6.95.
Activision cranks up Wii Guitar Hero III disc replacement program
Select owners of Guitar Hero III for Wii have been moshing uncontrollably as best they can in mono for months on end, but it seems as if Activision has finally got its interconnects sorted and will start issuing replacement discs. According to direct end-user reports and the (admittedly blurry) shots in the gallery below, the firm is now dishing out pre-paid envelopes in which customers have to ship back their faulty GH III disc and wait "3 to 4 weeks" before getting a new, stereo-enabled one free of charge. Live sans your favorite game for a month, or keep rockin' in the monaural world? Tough call, indeed.[Thanks, Sam K. and Michael S.] %Gallery-16203%
Guitar Hero replacement discs ship next month
Well, just a few days after we received word you could register online for your new Dolby Pro Logic II-enabled version of Guitar Hero III, we finally get confirmation as to when you can expect your disc to arrive. Our previous placeholder date of "early 2008" now becomes "next month," as Activision confirms. Seeing as now we know just how much money the Guitar Hero name is worth, we wonder what kind of financial detriment this whole debacle has been for the company? How much money is Activision going to lose in shipping out these replacement discs to gamers?
BluFocus working with studios to ensure Blu-ray disc quality
Barely a month after Microsoft revealed the Xbox 360 HD DVD Emulator in hopes of speeding up development of HDi, we're seeing a new company emerge with bolstering Blu-ray Disc quality as its top priority. Of course, anyone paying attention over the past few weeks would realize that something like this is sorely overdue. Reportedly, BluFocus is already working with a number of studios in order to ensure that BD-J / BD Live functionality is properly implemented and that discs arrive to end-users sans issues. The company (accurately) points out that mastering Blu-ray titles is a much more involved process than mastering a vanilla DVD, and considering just how much interactivity is being mixed in, there's a lot more room for error than in days past. Notably, we're not told exactly which studios BluFocus is currently working with, but here's to hoping we find fewer reasons to plead for replacement discs in the future.[Via Blu-ray, image courtesy of DailyGame]
Activision opens pre-registration for Guitar Hero Wii replacement discs
For those of you who own the Wii version of Guitar Hero III and figured out you couldn't hear what the other speaker was saying, Activision is slowly beginning to remedy Guiter Hero Wii's mono sound. There is now a page up on the Activision's support site with information to pre-register for a replacement disc. The pre-registration is available for North American customers only, and the site claims new discs will be available in "early 2008." If you don't feel like pre-registering at this time, there is also a notification by email option for receiving updates on the situation. Guitar Hero Wii's mono sound should find a nice place in "How'd the heck that happen?" History, right next to Dead Rising's teenie tiny text.
