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Sprint won't let Nextel iDEN network chirp its last chirp, plans rejuvenation effort
We've seen some pretty wild on-again / off-again relationships in the scandalous world of gadget affairs, but this one has been swinging from one extreme to the other at breakneck pace. Let's recap: after proclaiming that it was absolutely committed to iDEN in February of 2008, rumors then started flying that Sprint was looking to offload the whole thing and move on with life. A month later, the carrier's CEO practically confirmed that an iDEN network sale was still an option. Now, the seemingly bipolar company has issued a press release reaffirming its adoration for the chirping-est network this side of Oz, stating that "after careful review of the iDEN business, Sprint intends to retain and rejuvenate this important asset." Which could be PR speak for "nobody wanted this thing, so what other option did we really have?" Regardless of the truth, it seems the push-to-talk network that just won't die will live to see another day, but as history has shown, all that could change in a split second (or at Sprint Speed, whichever you prefer).[Via phonescoop]
Sprint's CSR response time skyrockets to first in recent survey
Last summer, Sprint was the laughing stock of the major US carriers in terms of customer service. Fast forward 15 months, and the very same carrier is now sitting atop the pile. A recent report compiled by Pali Research has found that Sprint's wireless customer care response times were best in class, and just 2.5 years ago in its first survey, Sprint was dead last. The carrier answered a whopping 91% of calls that researchers placed to the care center in under 30 seconds, while 99% of calls were answered within 2 minutes. If you're curious how the other guys did, try this: Verizon grabbed the silver with 85%, T-Mobile followed with 43% and AT&T took home the award of shame with just 33% of test calls answered within half a minute. So, the real question is: have you Sprint customers noticed an uptick in service levels? And are you AT&T subscribers growing increasingly impatient?[Via phoneArena]
Boost Mobile slashes prepaid rates, will modify unlimited usage plan
Sprint Nextel's Boost Mobile is doing anything it can to attract consumers, as evidenced by the 50% off fire sale on prepaid minutes. Yep, as of right now, Boost Mobile customers can phone up fellow sumo wrestlers while running up a bill at just $0.10 per minute compared to $0.20 per minute in the past. A Wall Street Journal report also states that it will be "modifying its unlimited-usage plan, though the company declined to specify how." Of note, the "new plans" may only be available in "select cities," so you should probably phone up a CSR or something to make sure you're really getting the lower rate. Or you can just holler "Where U AT?!" and see what kind of response you get.[Via phonescoop]
Sprint pulling the plug on PCS Mail, all four users suffer nervous breakdown
PCS Mail -- a rarely used service which provided Sprint customers with an @sprintpcs.com email address -- is officially going away in 2009. The carrier has just posted up an informational site announcing that the service will be discontinued on December 31st, and there's even a few helpful links if you're struggling to understand how to move on with your life and train yourself to utilize another e-mail client. First Voice Command, now this -- anything else you're planning to shutter, Sprint?[Via RCRWireless]
Beep beep -- Sprint's looking to offload iDEN network?
Still committed to iDEN, eh? After another relatively brutal quarter of lost cash, lost subscribers, and lost opportunities, word on the street is that Sprint might be rethinking its approach to its legacy push-to-talk network -- the obsolescence-bound spectrum it acquired via its purchase of Nextel a few years back for the questionable price of $35 billion. Given Sprint's current financial state, a liquidity crunch means that the carrier is looking to offload any salable piece; Nextel's not exactly the most attractive piece of that puzzle with a declining subscriber base, limited bandwidth, and a limited range of Moto hardware to back it up, but even at its current estimated value of $5 billion, analysts are suggesting that Sprint could be willing to bite at a deal. NII Holdings, which operates iDEN networks under the Nextel brand in Brazil, Mexico, and a handful of other Latin American countries, is being tossed around as a potential suitor, as are private equity firms looking to make a quick buck. How one goes about making a quick buck on a network as old and quirky as iDEN in the year 2008, though, remains to be seen.[Via Phone Scoop]
Sprint Nextel sells off "nearly all" of its towers to TowerCo for $670 million
Details are scarce right now, but you can make of it what you will. Sprint hasn't been in the best of situations since it acquired Nextel in 2005, and while this move may not be seen by everyone as definitively negative, it certainly is worth noting. The flagging carrier sold off "nearly all" (around 3,300) of its wireless communication towers to TowerCo for some $670 million in cash. According to Sprint Nextel's Bob Azzi, the move to lease rather than own these network facilities will enable it to "better focus on its core business of providing communications services to consumers, businesses and government customers." He continued by noting that the transaction "provides Sprint Nextel with additional liquidity [for] greater flexibility in managing the company." Whatever you say, sir.[Via InformationWeek]
SK Telecom still interested in scooping up Sprint?
Some particularly juicy rumors die hard, and this one certainly qualifies: CNBC is reporting that SK Telecom is looking to hook up with some private equity firms to buy out Sprint Nextel, though a deal is "not imminent." This one's been making the rounds since last year, though it's possible that SKT sees some new impetus for making a break into the US market now that it's sold off its share in Helio -- and buying the third largest carrier in the country would certainly qualify as "making a break." It's claimed that SKT's only interested in completing a friendly deal -- no crazy hostile takeovers here -- and some of Sprint's board members aren't keen on the idea at this point, so it's definitely a hit-or-miss proposition. If this all means we can get even half of Korea's domestic hardware on US airwaves, then hey, no complaints on this end.Update: The Wall Street Journal is now suggesting that Sprint and SKT are investigating some sort of joint venture -- not a full-on acquisition -- that would see the lovebirds work together on handsets and services. Possible, but we're curious to know what exactly Sprint brings to the table in that equation. Thanks to everyone who sent this in!
Palm Treo 800w for Sprint unboxing and hands-on at Engadget Mobile
If you've been hemming and hawing about whether or not you should buy a Palm Treo 800w, perhaps a ton of photos of the device would help with your decision. Well today is your lucky day, as we've got the thing in our hands and wanted to share our good fortune with the world. Shoot on over to Engadget Mobile for a slew of pictures, and stay tuned for a review from us coming soon.
Palm Treo 800w for Sprint unboxing and hands-on
If you've been really eager, it's possible you already bought one of these. If you haven't, then here's your chance to see Palm's latest Windows Mobile phone from just about every angle you could possibly imagine. We've got the company's new enterprise-themed phone in-hand (and on-table), and we're currently putting it through its paces. Take a look at the gallery below for a slew of pictures, and stay tuned for a review from us coming soon.%Gallery-27517%
Palm's Treo 800w now available online from Sprint
We're not sure if you check most mobile provider's sites every ten minutes or so (like we do), but if you did, you would have noticed that the latest Palm Windows Mobile device -- the Treo 800w -- is available for purchase at Sprint's online store. The phone, which features a 320 x 320 screen, EV-DO Rev. A, WiFi, and GPS, is currently listing for $249.99 after a $250 instant savings, $100 mail-in rebate, and two-year contract. So if you've been absolutely, positively dying to get your hands on this thing -- now's your chance.[Via Phone Scoop]
Clearwire touts fully open, third pipe "New Clearwire" WiMAX network
It's not exactly a surprise that Sprint Nextel and Clearwire have some pretty big plans for their newly-merged WiMAX network, but a recent FCC filing has now revealed some tantalizing details about exactly just what they have in mind. As Ars Technica reports, the two companies foresee the "New Clearwire" WiMAX network as being nothing short of a true "third pipe" into the home, and a fully open one at that. That would let users use any "lawful device" on the network so long as it's "compatible with and not harmful to the WiMAX network," and it'd offer non-exclusive wholesale access to the network to anyone looking to hop on the WiMAX bandwagon. The two companies are also promising that customers can expect to get speeds up to 6Mbps on the downlink, and 3Mbps uplink, and that the network will cover 140 million people by 2010 -- and a full 220 million by 2017.
Major wireless carriers all slapped with text-messaging class-action lawsuit
Text messaging rates have always been a little ridiculous, but a new class-action suit filed in Mississippi alleges that virtually every wireless carrier you can think of is basically cheating you by charging you for received texts and not allowing you to turn the service off. The suit names AT&T, Sprint, Verizon, Alltel, US Cellular, Cellular South, and Virgin Mobile (surprisingly, T-Mobile didn't make the cut), and says that members of the class are entitled to relief for the unauthorized charges, wrongful collection, and unjust enrichment. Of course, this will all likely end in a useless settlement that nets subscribers like three extra text messages and a 20 percent discount on an "approved accessory," while the plaintiff's law firm banks millions, but we'll see how things go.
Court sticks to its guns, Sprint has to vacate bandwidth by June
It's been known for years that some of Sprint Nextel's Direct Connect spectrum causes bouts of interference with public safety equipment, and the FCC got the ball rolling on a plan several years ago for the carrier to swap some airwaves with agencies around the country by June of this year to keep everyone happy. Problem is, some 500 of those agencies still aren't ready to trade, and Sprint has taken issue with the fact that the FCC wants it to meet its end of the bargain by next month anyhow. Nevertheless, a federal appeals court has ruled in the FCC's favor, setting the wheels in motion for a possible massive loss of Nextel coverage on the drop-dead date of June 26 -- but industry analysts aren't too worried. Most seem to be predicting that the FCC will end up extending the deadline by six months or so anyway, so Kevin Martin and his ragtag gang must just love watching carriers sweat. Oh, not to mention a few million Direct Connect customers.[Via Phone Scoop]
Sprint "seriously considering" spinning off Nextel
We'd take this with half a tablespoon of salt for now, but The Wall Street Journal is reporting that Sprint-Nextel Corp. is "seriously considering spinning off or selling its ailing Nextel unit." That's according to undisclosed people "familiar with the situation," though Sprint did decline to comment on whether it actually was considering a sale of Nextel. Also of note, Cyren Call is reportedly attempting to "assemble a consortium of investors to acquire Nextel as part of its plans to create a nationwide wireless network for public safety communications," and while it can't be confirmed, we are hearing that Sprint is "contemplating other possible buyers such as private equity firms." Still, these same sources made clear that "no deal was imminent and that Sprint was preoccupied for the moment with other matters." It's no secret that the firm would be way more attractive to suitors (read: Deutsche Telekom) if the flagging Nextel division was detached from the deal, but we guess we'll have to wait and see how it all plays out. [Warning: read link requires subscription][Thanks to everyone who sent this in, image courtesy of Flickr]
Deutsche Telekom looking to pick up Sprint?
Over the years our pals at Deutsche Telekom haven't exactly played the most aggressive game in the States, but finally we have word about the first possible suitor for the ailing Sprint. Although the rumor originates from German paper Der Spiegel and doesn't cite sources, word has it Deutsche Telekom and T-Mobile USA are making the possibility of snagging Sprint (and all its heavy baggage, read: Nextel) a "top priority" in a bid to take a competitor out of the game and pick up the number three spot. Supposedly formal negotiations haven't even begun yet, but if you thought the integration between Sprint and Nextel was messy, just watch what happens when you bring a third carrier into the mix -- and did we mention the infrastructure would be GSM with AWS, PCS CDMA, and iDEN, all competing for spectrum and handset allocation? Good luck guys.[Thanks, Khattab]
Latest financials confirm it: Sprint and Nextel probably shouldn't have merged
Well, it looks like the aggressively priced unlimited action really didn't come a moment too soon. We're no economists here, but it doesn't take rocket science, a Ph.D., collegiate level maths, or even a fancy calculator to crunch the cold, hard numbers coming out of Sprint Nextel's fourth quarter earnings call. For starters, the number three carrier in the US reported a net loss of nearly $29.5 billion, which -- get this -- is more than the combined value of its outstanding stock. Let us reiterate for emphasis and drama value: Sprint lost more money in the fourth quarter of 2007 than the company is worth. Wow. If it's any consolation, the staggering figure is largely due to a $29.7 billion write-down of Nextel's value, which as the Wall Street Journal lays out, makes the 2005 merger officially a "Deal From Hell." With postpaid subscribers continuing to migrate to other carriers, there's no telling how to stop the hemorrhaging -- especially if the fresh $99 unlimited plan doesn't end up doing the trick -- but something tells us the move to Kansas isn't going to magically patch it all up.
Sprint packing up, moving HQ to Kansas
Unhappy with the lack of cultural integration between Sprint and Nextel since the companies' fateful merger several years ago, new CEO Dan Hesse -- who conveniently already lives in Kansas, having come from Embarq -- is moving corporate headquarters from Reston, Virginia back to Kansas City suburb Overland Park. While 4,400 peeps currently inhabit the Reston location (which it inherited as Nextel's former HQ), the Overland Park campus already employs a much larger base of 13,000. The chief says that Sprint will maintain a "significant" presence out in its Reston offices, but the big boys and girls in the boardroom are going to find themselves back in the land of Toto, tornadoes, and Garmin in the not-too-distant future.[Via mocoNews]
Sprint says it's still committed to iDEN
As we mentioned yesterday, Sprint has gone on record saying that it's going to continue to stand behind its legacy iDEN infrastructure, the massive PTT network inherited from its Nextel acquisition and marketed under the Nextel Direct Connect brand. We can understand that there are thousands of companies and millions of individuals that rely on Direct Connect to go about their business -- but by the same token, we're surprised that Sprint isn't instead saying that it intends to aggressively push its upcoming CDMA-based Qchat system over iDEN and make the transition as smooth and inexpensive as possible for its Direct Connect customers. Whatevs; we suppose it's good news that Sprint intends to inject a handful of relatively exciting new hardware into the mix in 2008 -- something Sprint alludes to in its press release, along with the promise of several new "press-to-x" features that will allow users to send texts, pictures and the like just as they would a PTT call. Last time we checked that was called SMS and MMS, but what do we know?
Sprint layoffs start at the top
Well, not the very top -- give the guy a chance, will ya! -- but it's clear that heads are already starting to roll at Sprint Nextel following last week's disastrous report of subscriber churn, with the company's chief financial officer, chief marketing officer, and president of sales and distribution effectively getting the boot as of tomorrow. In respective order, Paul Saleh, Tim Kelly, and Mark Angelino will all be "stepping down" on Friday, according to the Wall Street Journal (subscription required) -- the first casualties of a planned 4,000 head count reduction. CFO Saleh is getting replaced in the interim by Senior Vice President and Controller William Arendt, while the other two positions will be temporarily filled by unnamed executives. Sprint lost 639,000 valuable postpaid customers in the fourth quarter, and taking a look at our decidedly unscientific poll may give you some idea why.Update: Sprint sent us some more info regarding the other interim replacements: "John Garcia, currently senior vice president, Product Development and Management, will serve as acting Chief Marketing Officer. Paget Alves, currently Sprint Nextel's regional president for sales and distribution, will serve as acting president, Sales and Distribution. All will report directly to Hesse."[Image courtesy of Chip Kidd, The New York Times]
Poll: What's wrong with Sprint?
With the bleak news out of Sprint's camp this morning, employees, stockholders, analysts, and subscribers all have to be wondering pretty much the same thing: what's going wrong? Xohm's just around the corner, so these guys have a pretty good lead on the competition in the race to 4G -- but is there something far more systematic about Sprint's core business that's causing paying heads to leave in droves? Go sound off over on Engadget!
