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Apple is reportedly readying substantial changes to how it runs its Genius Bar support service in-stors, according to 9to5Mac. While the current walk-in system requires the customer to explain the issue then be given an appointment soon after, the new 'Concierge' service (as it'll apparently be ca...

1 month ago 0 Comments
February 24, 2015 at 3:01AM
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Apple has implemented a slight, but significant change to the way it books Genius Bar appointments online. Now folks wishing to make such an appointment must have a working Apple ID and password. Previously, users could simply enter in basic identifiable information like their name and email addre...

1 year ago 0 Comments
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With CES 2013 coming to a frigid conclusion here in Las Vegas, we moseyed our way to the Genius booth and went thumbs-on with the Ring Presenter and the Ring Mouse 2. Both use a 2.4GHz wireless USB connection, providing you with a 10-foot radius of Ring Mouse action on either OS X or Windows. The ...

2 years ago 0 Comments
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What does it feel like holding a CES Design and Innovation nominee in your hand? If Genius is any indication, it feels an awful lot like a $100 mouse. A pretty nice $100 mouse, mind you -- one with all sorts of flashing lights and rubber-injected sides. The Gila GX Gaming Series fits nicely in the...

2 years ago 0 Comments
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Is the new iTunes 11 interface making you a little hot under the collar? Reader response was so strong and so warm to our first iTunes 11 "where did it go?" post, we decided to follow it up with a handful of additional tips. Here are five things you might be looking for and struggling to find in ...

2 years ago 0 Comments
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We know you've got questions, and if you're brave enough to ask the world for answers, then here's the outlet to do so. This week's Ask Engadget inquiry is from Whee!, which we guess probably isn't their real name, who is looking for a way to ditch their mouse. If you're looking to ask one of your...

2 years ago 0 Comments
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The Apple Store of the future could feature not one, but two Genius bars for technical service support, says a report in ifoAppleStore. The Garden State Plaza store in Paramus, NJ is moving to a significantly bigger location and redesigned the store to include the company's first double-row Gen...

2 years ago 0 Comments
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In a sign that iOS 6 is inching ever closer to general release, Apple flipped the switch on Genius recommendations in the App Store on Friday. The feature had been, according to developers familiar with the new OS, responding with a comment that it was unavailable. Now asking for Genius recommend...

2 years ago 0 Comments
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Gizmodo has gotten its hands on an Apple internal training manual for its retail Geniuses, and it's just as Apple-like as you'd expect it to be, complete with very structured, high level how-tos for creating and pushing the always unique Apple brand. It all makes sense, really: Apple is now the...

2 years ago 0 Comments
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You know those "Genius" Apple ads that started running the night of the Olympic Games opening ceremony? They feature a friendly Apple genius in his trademarked blue T-shirt and with his ID hanging around his neck, helping airline passengers and the husband of a woman who was going into labor, a...

2 years ago 0 Comments
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My first thought, when I saw Apple's trio of new Mac ads that premiered during NBC's Olympics coverage last night: "Was it a deliberate casting choice to go with a guy who would remind us of Ferris Bueller?" This Genius Bar stalwart -- who does wear his blue shirt and badge everywhere he goes, ...

2 years ago 0 Comments
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Arcade fan (and genius) Le Chuck got up one morning and thought "Why not build a perfect replica of Atari's Star Wars Arcade, at 1:6 scale?" The result is this amazing 12-inch cabinet with a fully working Atari-yoke, handmade from aluminum and a pair of potentiometers. Tucked inside the box is a m...

2 years ago 0 Comments
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Former Apple Genius Stephen Hackett recounted his years working at an Apple Store in his recent book, Bartending: Memoirs of an Apple Genius. The short book is just under 50 pages and details the customers and problems Hackett saw while working as a Genius. It's a lighthearted, personal rea...

3 years ago 0 Comments
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A silent update to the backend has introduced Genius recommendations for movies and TV shows to the Apple TV. No user action is required to access the new feature, as it's not part of a device firmware update. Instead, Apple has updated its own servers to send this information to the Apple TV from ...

3 years ago 0 Comments
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Of late, the Apple TV hasn't received all that much attention here at TUAW. We can only assume that's because it simply does what it says on the tin -- it just works! But the other day, I found myself trying to do something quite simple on my Apple TV, and it wasn't "just working!" Using AirP...

3 years ago 0 Comments