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78 Engadget Score
A good product that falls short of greatness.
78

A good product that falls short of greatness.

How we score

The Engadget Score is a unique ranking of products based on extensive independent research and analysis by our expert editorial and research teams. The Global Score is arrived at only after curating hundreds, sometimes thousands of weighted data points (such as critic and user reviews).

Engadget Review

The Surge solves some of Fitbit's problems with better food and sleep tracking, while adding GPS and heart rate monitoring to the mix. But its bulky, utilitarian design and high price will limit its appeal.

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Pros
  • GPS and heart rate monitoring are welcome additions
  • Fitbit finally solved its sleep-tracking problem
  • Food database is robust and easy to use
Cons
  • Design is better suited for the gym than the office
  • Slightly bulky body and strap
  • Pricey for an activity tracker, even one with GPS
78 Engadget Score
A good product that falls short of greatness.
78

A good product that falls short of greatness.

How we score

The Engadget Score is a unique ranking of products based on extensive independent research and analysis by our expert editorial and research teams. The Global Score is arrived at only after curating hundreds, sometimes thousands of weighted data points (such as critic and user reviews).

Scores

Engadget

78
 

User Reviews

30
Pat_Cat
A poor product that's more likely to be frustrating than useful. - Engadget
20
Mike_F
DO NOT BUY!! It breaks after a few months of use.The band itself will peel and...read more
80
13danav
I am happy to see that you are thinking about buying the Fitbit surge. This...read more
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Score Breakdown

 
58
Average user Score
 
70
CyberKingKong
05.22.15
A dependable product that doesn't really stand out from the competition. - Engadget
 
90
ARbatman
03.29.15
I really love it, just wish is was more waterproof. I had the flex for almost a year and I had the force for a year and loved them and with the force having a 10 day battery. I am getting 5 to 4 days on a battery on the surge. I really like the heartrate and the size of display. I really don't like using the GPS on it because it really sucks the battery, I just use my phone to track on the good flexbit app.
 
60
andyaddict
03.21.15
I wore the watch for three months. I run 4 miles a day or walk 30 minutes a day with some kettlebell work. You can't wear this watch when working with kettle bells, you would end up destroying it. First issue I had with it in the first 3 days of wearing it was the watch stats not resetting at midnight. I sent a email to Fitbit support and 3-4 days later they sent me a email explaining how to reset the watch. I then started taking it on runs with me. I ran the same route every time and the Fitbit spat out different numbers (steps, calories, and route) every run. I did get a rash at one point, but that was my fault for not drying under the watch band when I got water underneath it. Eventually after a month I started noticing a funk, an odor, coming from the watch. It wasn't the band that smelled it was emanating from the 3 buttons. It seems after a month of washing and rinsing the watch, water was getting caught around the buttons and causing a smell. I eventually got to test the steps and distance against a treadmill and noticed the watch was off by a lot. I then went about adjusting the stride lengths to hopefully to correct the step discrepancy and could never really tune it in. I would get close on one run and then it would be off by 25% on the next run. It was annoying. The final straw before I returned it was the fact condensation would form under the watch face glass when I would rinse off the watch with cold tap water. This watch has a lot of issues for something that runs $250.
 
30
Chihuahua
03.18.15
***WARNING*** THE GPS DOES NOT WORK FOR CYCLING OR OTHER ACTIVITIES THAT ARE FASTER THAN RUNNING SPEED. Additionally, Fitbit support sucks as they refused to acknowledge this up front, then told me that I couldn't return my unit because too much time had passed while they were sending me a new one. The GPS chip is also flaky around power lines, so even if you are running, anticipate restarting the GPS every time you cross a major power line. I'd definitely recommend any of the competitors over this. Next time, I think I will buy a Garmin VivoFit.
 
60
Yogibara
03.16.15
I owned the watch for over a month and returned it for a full refund. The primary reason is because the watchband gave me a terrible rash on my wrist. This is even after I followed their "care instructions". How am I supposed to monitor my sleep if Fitbit wants you to remove the watch so that your skin can breathe? The watch is very ugly. Its wedge shaped form factor makes it bulkier near the top of the watch and thinner near the bottom. I would recommend you go out and buy a chest telemetry strap that supports Bluetooth and use that instead. You'd save 200 bucks that way.
 
80
marketize
03.14.15
There's a lot to like about this in spite of a few flaws. - Engadget
 
80
falleninsea
02.07.15
Battery wise I'm getting about 4 to 5 days of use. compared to my old Fitbit One its not as good. But compared to my old Moto 360 watch it blows it out of the water. I was getting about a days charge o the 360.The surge supports notification but i have not been able to get them to work on either my iPhone 6 or my 2nd generation Moto X. I did get the music controls to work though. But i don't find that all that useful. It is easy to get used to wearing the device. it doesn't feel uncomfortable or bulky after wearing it for a couple day. It something you are likely to wear all day and while you are sleeping. I tend to take it off and charge it while getting ready in the morning.The UI on the charge is really easy to use. for most status updates you just swipe the screen. this gives you the time, steps, BPM, distance, calories and floors climbed. It has a large button on the left side of the watch that when pressed takes you the menu. from the menu you can select settings, alarms, run and exercise. if you double tap the button it takes you to the music controls. Since this is a Fitbit you have the great Fitbit App and website where all of your data can be displayed. Over all i like the Surge. But, for most people i would tell them to go with the Charge if they are looking for a Fitbit with a display that you want on your wrist. I just don't think the Surge is worth the extra $120 over the Charge for most people. ***** Update***** FEB 07 2015An update was recently pushed to the Surge and since that update i have not had any bluetooth connectivity issues. i am able to get my call notification on my Surge now.
 
90
metric152
12.13.14
The extra functionality of the watch has a hit on the battery. With heavy usage it lasted four days. Compared to the Charge which lasted seven days this is a setback. For a smart/super watch this is still ahead of Android Wear which can only last a day if you don't use it heavily.GPS takes around 2 minutes to get a solid lock. This should be taken into account when you're getting ready for a hike, run or long walk. The location can be shaky in the beginning but levels out with a few minutes of usage. The map produced in the exercise summary looks nice but you can see how far off the tracking can be.I was unable to pair the watch to my phone for music playback controls. This might be because the watch is still being finished. I'll try again with the next update.The heart rate monitoring isn't as precise as the H7 polar chest band. I tested this while using the elliptical and noticed the reading was 5-15 bpm off from the chest band. The total calories burned was only 10 off from the chest band reading. Not perfect but very close.This is a great upgrade to the fitbit family. Not for the casual user. The serious fitness enthusiast will enjoy the added functionality and one less thing they have to carry.