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Issues with Mobile Authenticator get it pulled from the App Store
Blizzard's mobile authenticator updated recently, and as soon as it did, we started getting tips on the tipline saying there was a major issue. Apparently the update reset the code associated with your authenticator, which meant that if you applied the authenticator update (and had the authenticator connected to your account), there was no way to actually get a code to login to your account. In short, if you apply the mobile authenticator update, you won't be able to log in to your account until you take the authenticator off completely (I'd assume you can then reinstall and reuse the authenticator, though people will probably be a little more trigger-shy about that one). There are instructions for how to do all of this over on the forums.Of course it's a major issue, and in response, Blizzard has acknowledged the problem and apparently pulled the Authenticator from the App Store. So if (like me) you haven't updated yet, you won't need to worry about it, and hopefully the next version will fix the issue. But yes, if you have updated, you'll need to go through the steps above to remove the app from your iPhone and account, or just call Blizzard customer service at 1-949-955-1382 and they should be able to help you with the issue.Update: So far we've only heard about problems with the iPhone version, and of course the issue is when you go from the old to the new version. If you use another phone, or have only used the new version, you shouldn't have any issues.
Breakfast Topic: Why Blizzard should make authenticators mandatory on Battle.net accounts
With the impending switch to necessary Battle.net accounts, Blizzard has an opportunity to create and extremely secure and hardened gaming community. They can do this by waving a magic wand, angering a certain amount of their customer base, and eliminating in one swoop nearly all, if not all, account hacks.Blizzard can make authenticators a mandatory feature on all Battle.net accounts.There are many pros and cons such a move would bring about. Let's examine the cons first since everyone likes to complain about stuff. The largest con would be that people would be required to have a physical piece of equipment specific to WoW and other Blizzard games. Some people would obviously not be okay with this and cancel their subscription, and others would not understand how to push a button and punch in numbers (I'm not kidding). There would be a large cry from people around the net, particularly people who enjoy scamming others out of gold and their accounts, but those are easily enough ignored.
Interview: Blizzard's Greg Canessa on Battle.Net
In recent years, Greg Canessa has bounced from Xbox Live to PopCap Games and now onto Blizzard, where he's heading up the Battle.Net team. Version 2.0 of the service is an ambitious undertaking, and we spoke with Greg during BlizzCon about its pending launch and many of the new features. Head past the break for the full interview! %Gallery-70705%
Battle.net 2.0 to allow cross-faction communication
As noted in my previous article on the subject, the new and improved Battle.net won't affect only StarCraft II -- among other things, the Real ID feature will allow you to see what other Blizzard games your real-life friends or acquaintances are playing, should they desire it. But that's apparently not the only perk for WoW players. Blizzard recently announced that migration of WoW accounts to Battle.net accounts will soon be mandatory, and posted a FAQ about it on the official website; one detail immediately caught my eye...What will change in World of Warcraft after the forced migration? The core gameplay experience will remain unchanged as a result of the migration. However, you'll be able to take part in all of the new Battle.net features, such as cross-realm, cross-faction, and cross-game chat. That's right. Got a friend that plays Horde and you play Alliance? You'll be able to talk to them from inside WoW, even if they're on a different server. Heck, even if they're playing StarCraft II or Diablo 3, you'll still be able to chat with them. How cool is that?To quell some concerns that'll surely get posted in the comments, the extent that others can utilize your Real ID is completely up to you. You decide who gets to see what information and to what extent -- if you want your best friend to be able to see what game you're playing or what server you're on, you can do that, but you can also prevent your annoying cousin from pestering you to play StarCraft II while you're raiding. No, Jeff, I actually can wait for you to "pwn" me. Gots to get me some purps.
BlizzCon 2009: An interview with Vasco
Vasco, the digital security company that makes authenticators for Blizzard, has actually been at BlizzCon for a few years now (last year, they gave away yo-yos, and this year, they were responsible for all of those blue glowsticks floating around). But this is the first year we decided to stop by their booth and chat with them, and it's a good thing we did: Will LaSala, Director of Services, gave us a lot of good insight into how Vasco's relationship with Blizzard came about, just what the system behind the Authenticator looks like, and how the mobile authenticator app fits into all of this.He was kind enough to give us a short interview, and you can read it right after the break.
BlizzCon 2009: The new Battle.Net
Blizzard finally unveiled the much-hyped new version of Battle.Net at BlizzCon and, as expected, it's a huge leap forward from the service that was first introduced with Diablo in 1996. Although, in typical Blizzard fashion, this is still a work in progress and could change by the time it eventually comes out. In 2013. (We kid, we kid.)Everything shown was modeled from inside of Starcraft 2, which Blizzard is calling the Battle.Net 2.0 launch title. The developer will be working to expand it to older titles, possibly including legacy games like the original Starcraft and Warcraft. It's also safe to say that Blizzard must be working on a client-only version of Battle.Net, so you don't have to be inside a game to see when your friends are on.Check out the gallery below, and you can read about all the new details of what Blizzard wants to be the "premiere matchmaking service out there," after the break.%Gallery-70705%
Battle.net conversion to become mandatory soon
In an interview over at Slashdot, J. Allen Brack, Lead Producer of WoW, spoke about the Battle.net conversion that's going on and how it will apply to WoW. One of the more important things he said was:We have optional Battle.net conversion right now, but that will be mandatory at some point in the not-too-distant future.Many people have done the conversion already, and many speculated and inferred from past Blizzard comments that the conversion would eventually become mandatory. But now it looks like it's going to be, and that date is in the "not-too-distant future."The conversion process is relatively straight forward, and can be started by visiting your account management page. There have been times when Battle.net enabled accounts were not able to get into the game due to authentication issues, but those seem to be diminishing.We'll be sure to keep you updated on any additional announcements concerning the upcoming mandatory conversion
Day one of BlizzCon 2009: Round-up
Well, folks, the first day of BlizzCon went by in a blur, and we're still bouncing about all the stuff that was announced yesterday. If you don't want to slog through a ton of entries to get the TL:DR version, we've prepped a recap for you that'll take you to the highlights: WORLD OF WARCRAFT: OH SNAP: A little expansion by the name of Cataclysm was officially announced, with a world of pain now on its way to classic Azeroth and two new races. The official FAQ can be read here (and also on the official site) and we blogged through a look at the new starting zones and quests. All haters, disbelievers, skeptics, muggers, druggers, post-modernists, and trolls, we are graciously willing to accept your apologies. Line forms to the left, people. No pushing! And mister, I hope you brought enough gum for everybody. NEW FEATURES: These include the new races, Goblins and Worgen (Horde and Alliance respectively), the reordering and rezoning of much of Azeroth, an array of new race/class possibilities, a brand-new secondary skill, and some shake-ups in class mechanics and character/guild advancement. BATTLE.NET: Battle.net will gain new features in the expansion, including an XBox-Livesque ability to see what your friends are playing and which servers they're on, in addition to sending messages to them. PICTURES: Here's a map of the reordered post-Cataclysm Azeroth, a gallery of the art display at BlizzCon (containing some Cataclysm art, employee-decorated noobz, and Starcraft and Diablo universe pieces), a dedicated gallery for Cataclysm concept art, and a gallery of the costumes at BlizzCon. VIDEOS: We have video for you of the Cataclysm trailer, what Azeroth zones will look like post-Cataclysm, and the animation for Human-to-Worgen transformation. THE GUILD: The entire cast showed up and brought the funny at their live panel and at our reader meet-up. Gallery here! %Gallery-70668%%Gallery-70682%%Gallery-70630%%Gallery-70696% BlizzCon 2009 is here! WoW.com has continuing coverage, bringing you the latest in Cataclysm news, live blogs, galleries, and reports right from the convention floor. Check out WoW.com's Guide to BlizzCon for the latest!
BlizzCon 2009: The new Battle.net and WoW
The BlizzCon Battle.Net + Starcraft II panel revealed some interesting tidbits about how the new Battle.Net will communicate and interact with not only Starcraft II, but other current and future Blizzard games -- including WoW. By adding someone to your BNet friends list, you can see when they're online in games that you play. This means that. for example, if your friend Alex Ziebart is playing SC2 and you're in WoW, you'll be able to see that he's online -- and even send him a message if you desire, a la Steam's community overlay.But wait, there's more! If you and Alex are real-life friends, and approve each other as as much on BNet, you'll also be able to tell more detailed information at a glance on your WoW friends list, like what server Alex is currently playing on, or whether he's actually playing Diablo 3. A proposed feature is to let you log out of whatever game you're in and jump into whatever game Alex is playing and join him! The friends list will work very similarly in all of the BNet-ready games.It sounds like a great improvement, and very XBox Live -- which I gather is the point. BlizzCon 2009 is here! WoW.com has continuing coverage, bringing you the latest in Cataclysm news, live blogs, galleries, and reports right from the convention floor. Check out WoW.com's Guide to BlizzCon for the latest!
Blizzard on the Battle.net update
Activision-Blizzard held their second quarter conference call yesterday, and in addition to addressing the Starcraft II delay, both Mike Morhaime and Activision CEO Bobby Kotick shared some insight into what the revamped Battle.net will be like. The brand new system (which is currently up and working, albeit in a very skeleton form so far) will have "social networking features, cross-game communication, [and] unified account management," in addition to features that will let players "share experiences" with each other online (we'd presume that means things like screenshot galleries and leaderboards, but who knows?). Kotick also spoke up, and compared the service to that other popular online community, Xbox Live.Blizzard is still saying the new Battle.net will come in conjunction with the new Starcraft, so we'll have to keep an eye out for them both in the first half of 2010. It'll be interesting to see what other features Blizzard adds in, and exactly what form features like "cross-game communication" take -- do they mean actual in-game messaging across games, or just status updates and messages on a social network? Kotick's comparison to Xbox Live raises some questions, too, as that's a much wider service than you'd think Battle.net would be. But then again, the guy's a CEO, and all CEOs have a tendency to overestimate exactly what their company is doing. Like most of Blizzard's upcoming releases, we'll have to wait and see on Battle.net.
Divining just what that "non-personal system information" might be
As Eliah noted the other day, Blizzard is running another hardware survey -- your WoW client will be sending them information about what kinds of hardware are in your computer. They've done this before, and as you may have realized, this type of information helps them determine system requirements for future games. A few people have already speculated that they're testing the waters for another WoW expansion, but I doubt any expansion is that far along in the process yet: my guess is that this latest round of hardware testing is actually being done for final calibration on Starcraft II, due out this fall. Blizzard doesn't share this hardware information with us, but Valve, another company that has a really wide install base with its Steam service, does release regular information about the kinds of computers its games are running on.There is, of course, another question here: do we really want Blizzard jumping in and taking this information from us? There aren't any obvious reasons to protect this information (most computers will give it up to any Internet-connected application without issue), but you never know: do you really want Blizzard checking out what's on your hard drive or what accessories you've hooked up to your computer? We'd presume that they don't dive into software information (like checking your computer's HD for signs of competing MMO installs), but certainly they could. The list of what they check includes: "CPU, RAM, operating system, video, audio, HD/CD/DVD, and network connection," but we don't know if that's everything or not (the Terms of Use, under "XVIII Acknowledgements" says something similar). And as Blizzard's alert says, while we do get a momentary notification that this information is being sent, users who have merged their Battle.net accounts will no longer even see that flash of a message, even though their info is still being sent. The ToS says Blizzard doesn't have to notify us of the survey, but they have in the past anyway.
Authentication problems continue
We saw it last night, and the problems have once again appeared this afternoon. Authentication isn't working as intended for non-Battle.net accounts. This means if you haven't transformed your WoW account into a Battle.net account, you're probably not going to be able to get into the game easily.The transformation process can be initiated at us.battle.net. It only takes a few minutes and is relatively painless. Converting your account to Battle.net is not required at this time, but I don't think anyone should be surprised if it is soon.Malkorix has said that there are problems, and they are aware of the problems, but don't have any ETA on a fix at this time. He also makes a point to note that converting your account to Battle.net is only a reported and unconfirmed by Blizzard solution. However we can say that we haven't seen any issues with Battle.net accounts.We'll update this post when we have more information.Update: The issue is fixed, for now.
Battle.net authenticator now available for other platforms
The Battle.net mobile authenticator is now available for a wide variety of mobile platforms in several different countries through the Battle.net mobile store. Originally available only for the iPhone through the App Store, the mobile authenticator can now be used on virtually any phone that can run third-party applications. There's only one catch - unlike the original mobile authenticator found in the App Store, these new versions aren't free. The prices vary depending on your country due to PayPal conversion rates, but they amount to roughly $1 (it's €0.50 in parts of Europe).Despite the need to purchase it, we at WoW.com can't recommend it highly enough. Account security is an important thing, particularly with the rampant account hacking and phishing going on these days. Now that it's available to use in a wide variety of platforms, there's little reason not use the Battle.net mobile authenticator. A dollar is a very small price to pay for that additional layer of security.Editor's Note: Apparently now the download is showing as "Coming soon" for US/EU carriers. It was showing as up before, but now is not. We blame the Gnomes. Or Ghostcrawler.Thanks to Medros from All Things Azeroth for the tip!
Battle.net registration now online in China
World of Warcraft has, as you have probably heard, been offline in China for a while now. Even though The9 originally said they'd transfer over their servers to NetEase, they later decided to fight it out, leaving WoW offline for a matter of weeks. And it isn't quite up yet, but they're getting there -- this (very roughly) translated article says that Battle.net servers are now up and running, so Chinese players can now at least sign in to Battle.net, if not into the game itself. We already went through the same thing here in the US and the EU, so Azeroth should be back online in China any day now.Meanwhile, the poor folks at The9 have not been doing so well -- they were on top of the world last year, but when World of Warcraft up and flew the griffon out of there, they lost the majority of their business. A new AP article has them revising their expected earnings down by an "estimated 55 to 75 percent." Ouch.Let that be a lesson, NetEase. Keep your instances running and your downtime low, because if Blizzard pulls the plug on a game you're running, they'll be taking a ton of money with them.
StarCraft II: Blizzard responds to lack of LAN support
Well, it's definitely true. Blizzard has killed LAN support in the upcoming StarCraft II, and here's the official word from Bob Colayco at Blizzard PR:"We don't currently plan to support LAN play with StarCraft II, as we are building Battle.net to be the ideal destination for multiplayer gaming with StarCraft II and future Blizzard Entertainment games. While this was a difficult decision for us, we felt that moving away from LAN play and directing players to our upgraded Battle.net service was the best option to ensure a quality multiplayer experience with StarCraft II and safeguard against piracy. Several Battle.net features like advanced communication options, achievements, stat-tracking, and more, require players to be connected to the service, so we're encouraging everyone to use Battle.net as much as possible to get the most out of StarCraft II. We're looking forward to sharing more details about Battle.net and online functionality for StarCraft II in the near future."So, let it hereby be noted that pirates killed the LAN parrrrrty.
Mountain Dew pets not for EU gamers
This was going to be a post about how EU gamers can still attain the Mountain Dew Battle-Bot pets even though the warning above says they're for US folks only, but never mind -- Blizzard's server alert says they are putting out a hotfix on the EU realms to remove any and all pets that made it through their guard. Some people could get the pets just by clicking through, and some people couldn't, but Blizzard says no -- the Mountain Dew promotion is apparently for US folks only, and anyone who has one on the EU realms won't for long. Players are understandably frustrated, though some of them are happy that if they can't have one, no one can. MVPs on the forums are saying that the pet is also available in Canada, even if the soda promotion isn't, but that may change as well.Pretty poor show. Sure, Mountain Dew's rules say US-only, but they definitely should have realized that there were plenty of EU players who would want in on the promotion. We doubt this is over -- it would certainly be a mark on their campaign that would engender a lot of ill will, and Blizzard will likely try to find some way to get the in-game pet up and running on the EU realms.
The Queue: You can't take Spell Power away from me
Welcome back to The Queue, WoW.com's daily Q&A column where the WoW.com team answers your questions about the World of Warcraft. Adam Holisky will be your host today. There's a great question about the mechanics of spell casting when a proc / buff is or is not active. It's a very fine point that most people don't consider, and it's a mechanic that has been reiterated by Ghostcrawler and company recently. Take a few minutes to read it, you'll be glad you did.Today's reading music is Frank Sinatra and Natalie Cole singing They Can't Take That Away From Me.I love the way we dance 'till three.Mortur asked... "Now that the Battle.net conversion has been released for a while and bugs have been being dealt with, do you feel that there is much reason anymore for holding off on converting your account to Battle.net? Have the authentication issues after a patch been going away?"
Breakfast Topic: Have you turned to the Dark Side (of Battle.Net)?
I'd been holding off on merging my World of Warcraft account with Battle.Net account for a while now. I really didn't see the point, even though I'm certain to buy Diablo 3 and StarCraft 2 when they come out... soon®. I also haven't been hearing too many good things about the service, although to be fair, log-in problems happen to all World of Warcraft accounts whether they've been merged or not. I didn't really think about it much until yesterday, when Battle-Bots became available over at the Mountain Dew Game Fuel site.It's a trap. I mean, this is Blizzard's not-so-subtle ploy to get everyone to merge their accounts into Battle.Net. And boy it's a really good one. The thing is, even scammers seem to think that Battle.Net is a good idea -- hacked accounts are immediately converted to Battle.Net to make it harder to recover -- so it might be better to beat them to the punch. I'm not too worried about account security since I've got an Authenticator, but Battle.Net has now become much more attractive to me now that there's a Battle-Bot bribe thrown into the mix. What do you think? Do you guys have Battle.Net accounts? Is the Battle-Bot worth it? Or is Battle.Net the spawn of the devil? %Poll-30983%
WoW and Battle.net merge now available in Europe
Here in Europe, we've been waiting patiently, watching as the Americans frolic with their shiny new Battle.net merged WoW accounts. Blizzard has just updated the news section of the European site with a welcome announcement. European players will now be able to finally merge their Battle.net and World of Warcraft accounts into one shiny new entity.The process takes about a minute and, after a cool sound effect, you'll see Wrath of the Lich King appear in your games section. The only thing you need to remember is you will need to put in the email address associated with your Battle.net account in the WoW login screen rather than your user name. So, without further ado, go forth and merge!
The Queue: Battle.net
Welcome back to The Queue, WoW Insider's daily Q&A column where the WoW Insider team answers your questions about the World of Warcraft. Alex Ziebart will be your host today. So we said that we would have a special edition of The Queue this past Saturday. It never happened. Why? Well, the intent was for it to be entertainment while we all sat in the queue for BlizzCon tickets. Yammer about BlizzCon, get excited, all of that sort of thing. Adam and I put ourselves in the ticket queue, were getting ready to push the post out, and then... ticket sales were over. It was kind of a pointless post at that point! So it never happened. We apologize for that.The ticket sales went surprisingly smoothly. We're always going to find something to gripe about (holy crap why don't they have more tickets) but the whole thing didn't come tumbling down this year, and that's such a massive improvement over last year. It was a good thing.Dusseldorf asked..."Is there any benefit to converting my account to a Battle.net account? I see problems with Battle.net users logging in all the time, and was just wondering the point of converting."
