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South Korea forces Blizzard to give Diablo III refunds
After investigating numerous complaints that Blizzard wasn't granting refunds to dissatisfied South Korean Diablo III players, the government there demanded that the studio do so anyway. The South Korean consumer protection law ensures a refund if there's a problem with the product that isn't related to the customer. Many South Korean players were angered due to massive server crashes and high latency while playing Diablo III. The Wall Street Journal reports that 66% of Diablo III online traffic in Asia comes from the country. As for the refund itself, there are a few stipulations. It currently extends to players who haven't reached level 40. If eligible, the customer has to file for a refund between June 25th and July 3rd. Past that date, Blizzard said that it will offer refunds for any players under level 20 within 14 days of their purchasing the game. The studio is also extending an olive branch to upset gamers by handing out 30-day trials to StarCraft II.
Patch 1.0.3 released for Diablo III complete with an interesting new bug
The pseudo-MMO nature of Diablo III makes it unsurprising that the development team is still hard at work with polishing patches. The newest patch, 1.0.3, has just been released, bringing with it several adjustments to classes and individual boss battles. It also expands the range for potential high-level item drops, allowing players a better chance at seeing top-end items without reaching Inferno Act IV. Along with the usual bug fixes, it should be all good news, right? Unfortunately, it looks like the patch has brought an odd glitch along for some players -- namely, a glitch preventing them from gaining any experience. Player testing seems to reveal that changing your password fixes the issue and allows you to gain experience once again, and the issue is only affecting players with a digital version instead of the game discs. While no official word has come down from Blizzard as of yet, it wouldn't be surprising to see the issue hotfixed in the near future.
Five Diablo III Wizard myths tested and debunked
When building your Diablo III Wizard, you have two main schools of thought on weapon type: use a high-damage two handed weapon with low attack speed or use a one-handed weapon and offhand and stack as much attack speed as possible. Items with increased attack speed on them greatly increase damage per second on paper, but there is some confusion in the Wizard community as to which spells are affected by it. Some players contend that Blizzard and Hydra are unaffected by attack speed; others report that channeled spells ignore both critical hit chance and attack speed. To find out the truth, I bought a two-handed weapon with 0.9 attack speed and a one-handed weapon with 1.6, both with the same rated damage per second. I then tested every spell on the zombies at the start of Act 1 in hell mode dozens of times and checked the damage difference, finally adding attack speed rings and amulets and re-testing both weapons. For almost every spell, the one-handed setup dealt lower damage but hit more frequently, averaging to the same damage per second. But the story was a little different for Hydra, Blizzard, and channeled spells. In this guide, I put five popular Diablo III Wizard myths to the test and discover the inner workings of Energy Armour, Hydra, Blizzard, Critical Mass, and other abilities.
Max Schafer claims Diablo III was originally an MMO
It always requires you to be online. It lets friends drop in, often without warning, to take part in whatever you're doing. It has an elaborate auction house, complete with microtransactions. Diablo III isn't an MMO, but in the eyes of many fans, it certainly seems to be aping the style of MMOs, and whether or not that's a good thing depends on your point of view. But according to recent statements from Runic Games co-founder Max Schafer, that's no accident, as many years ago, the game was an MMO. Schafer states that prior to his departure, the team was essentially aiming at doing for the Diablo franchise what World of Warcraft did to the Warcraft franchise. Changes in upper management prompted Schafer's departure, and his current studio Runic Games is known for its very Diablo-like Torchlight franchise. While it's been a long time since development on a Diablo MMO was in the cards, it seems some of those roots wound up making it to launch after all.
South Korea to make virtual item trade, bots illegal
Do you want to buy and sell virtual items? Do you live in South Korea? If you answered "yes" to both of those questions, you'd better get it out of your system prior to next month (or be prepared to do it illegally). A new law is being developed that will ban real money trading and block gold- and item-farming bots. The South Korean Ministry of Culture says that "the main purpose of games is for entertainment and [they] should be used for academic and other good purposes," according to a report at Eurogamer. This is bad news for gold farmers, RMT fans, and Blizzard, which has come under fire for Diablo III's real-money auction house over the past few weeks. The Ministry of Culture went on to say that RMT "contribute[s] to many problems in society, including teenage crime."
Diablo III pulls trigger on NA real-money auction house
While Diablo III released weeks ago, Blizzard's held off from launching the game's controversial real-money auction house in North America for its own reasons. All must be good on the studio's end, however, because the auction house has gone live in the game as of today. Unlike the traditional in-game auction house, the real-money variant deals in actual currency (such as USD). Players can sell their hard-won goods for cash, which can then be either spent on the auction house, sent to their own personal PayPal accounts, or converted to Battle.net Balance credit. The real-money auction house requires additional setup if the players have not attached a PayPal or authenticator to the account. Blizzard does take its cut, and business must be good: There are reports of items going for over $200 already.
More details on Diablo III's real-money auction block
It's controversial, it's unique, and it's still not actually running in the game proper. It's Diablo III's real-money auction service, and it's getting a new wrinkle added: In order for players to use the service, they'll need to have an authenticator attached to their accounts. This is being done to help ensure that the auction house is as safe as possible for all players. It also means that players will need to accept a new set of agreements when the feature finally goes live. Community manager Kaivax has also chimed in on the real-money auction house, noting that it's possible that the feature will launch with only item-trading functionality rather than allow players to buy and sell commodities. This is largely based on trying to ensure that the latter market remains active and fair for all players, and if the team decides to go this route, the commodity functionality will be added at a later date.
Infographic shows the numbers behind Diablo III's opening day
A couple of weeks ago, we told you how Diablo III was rewriting the PC game sales record books. Today Forbes has posted an infographic that illustrates just how ridiculous some of those numbers really are. Would you believe that all of the box copies of D3 sold on day one would stretch from the earth to the international space station and back if stacked end to end? Did you know that D3's $210 million first-day take is enough to give every Blizzard employee a cool $42,000? These and other absurd facts are yours for the viewing courtesy of the graphic design wizards at Video Game Design Schools. We've also embedded the infographic for you after the cut.
Diablo III to benefit from big brother World of Warcraft's features
Over on the Diablo III forums, player Matthest posted a thoughtful list of 35 improvements that he wanted to see added to the game. Lo and behold, his list was picked up by the game's CM and treated to a point-by-point response that revealed several upcoming changes, including those inspired by World of Warcraft's design. Coming to the game is a lock for the action bar, font size changes, the ability to sell damaged items, social and quick join improvements, and tweaks to the game's auction house interface. The team's also considering allowing players to resize and move the chat window. Not all ideas were embraced, as the devs had reasons for keeping them out: "We're really trying hard to avoid quickly bloating the game options, and since [numerical countdowns] would be an option, we're cautiously approaching it and a few other toggle/option requests."
Korean government raids Blizzard over alleged Diablo III wrongdoing
Blizzard is on the hot seat as the Korean Fair Trade Commission raided the studio's Seoul office to gather evidence as to whether or not Blizzard violated the country's law. The FTC performed the raid due to allegations that Blizzard is refusing to refund players who purchased and were attempting to return Diablo III. Dissatisfied customers who couldn't log into the game were denied a full refund by Blizzard, which said that it was under no obligation to do so under the game's contract. The studio claims that it has a strict policy of "no refunds" in the country if a product is used. The players turned to the FTC for help, and the commission responded by launching an investigation. The investigation will sort through the seized documents and evidence to see if there is a possible violation of Korea's electronic commerce and commercial contracts law. The FTC confirmed that it had received "many complaints" from Diablo III players but did not comment further on the investigation. Blizzard has since vowed to increase server capacity but is not budging on the refunds.
The Soapbox: Games-as-a-service sucks for the consumer
Disclaimer: The Soapbox column is entirely the opinion of this week's writer and does not necessarily reflect the views of Massively as a whole. If you're afraid of opinions other than your own, you might want to skip this column. If you pay close attention to game industry marketing-speak, you've probably heard of something called games-as-a-service. It's an initiative that's been gaining momentum in recent years, as publishers and development houses look to increase revenue, strangle used game sales, and clamp down on both PC and console piracy. It's also championed by a few of our more clueless game "journalists," more often than not due to their (desire for a) cozy relationship with the aforementioned industry players. Put simply, games-as-a-service seeks to change both the definition and the public perception of the phrase "video game" from a product that you buy to a service that you rent, thereby granting developers and publishers complete control over the end-user's experience. If that sounds somewhat nefarious, that's because it is. It's also something that MMORPGs have been doing for two decades.
Blizzard talks Diablo III hotfixes, delay of real-money auction house
In a post on the official Diablo III forums earlier today, Community Manager Nethaera addressed a few of the concerns that have been brought up in the game's momentous first week. Neth first linked to an up-to-date list of hotfixes that have been implemented thus far. For the spoiler-wary among you, be warned that if you haven't completed the game on Normal difficulty, some of the hotfixes might be spoilerific. Now that you're thoroughly warned that there may be spoilers, head on over to the list of hotfixes if you dare. Neth also advised players that additional server maintenance will be required in time and that there's a game patch inbound for sometime next week. She also took the time to address the real-money auction house. Although Neth states that the service is "coming soon," it's been delayed due to post-launch difficulties. The team apparently needs "a bit more time to iron out the existing general stability and gameplay issues" before the real-money auction house is ready for launch. Players shouldn't expect the auction house to be ready in May despite initial plans for it to go online on the 22nd, and there wasn't a solid date to look forward to. Neth went on to assure players that neither D3 nor Battle.net servers have been compromised, despite all the hubbub about security concerns that's been filling the air the last few days. In all of the individual Diablo III-related compromise cases we've investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player's account, and we have yet to find any situation where a Diablo III player's account was accessed outside of "traditional" compromise methods (i.e. someone logging using an account's login email and password). She reminded players to exercise constant vigilance by practicing smart password management, scanning for malware and viruses regularly, and generally being savvy.
Diablo III vs. Torchlight II: Battle of the dungeon-crawlers
We know you're all still enthralled by Blizzard's latest blockbuster, Diablo III, but it's important to remember that it's not the only major dungeon-crawler hitting the market this year. Runic Games' Torchlight II is also slated for release, and it's sure to offer plenty of dungeon-delving, loot-gathering goodness as well. But the real question is, how do the two games stack up against one another? The Ancient Gaming Noob has decided to pit the two titles against each other in a no-holds-barred Thunderdome deathmatch to see which game emerges victorious! On one hand, you have Diablo III's simplified method of character progression utilizing runes and a number of skill combinations, and on the other hand, there's Torchlight II's more traditional talent trees and attribute points. Atmosphere (bright and colorful vs. dark and dreary is a battle for the ages), story, and gameplay are all matters of contention between the two, and each category receives ample coverage, providing a detailed look at the similarities and contrasts between the titles. If you're unsure which dungeon-crawler you want to swear allegiance to, head on over and give the full piece a read for a bit of help in the decision-making process.
Diablo 3 achieves fastest-selling PC game and biggest PC game launch titles
Launch bugs, server problems, and silly single-player online requirements didn't stop Diablo III from becoming the biggest launch in the history of PC gaming. Blizzard has announced that the game sold over 3.5 million copies during the first 24 hours that it was available for purchase. A week later, some 6.3 million of you are playing it (and that figure doesn't count the folks in Korean internet cafes, where the game enjoys a 39 percent share as of yesterday). Blizzard's Mike Morhaime apologized for D3's various launch issues but said that the firm is pleased with feedback thus far. "We're especially proud of the gameplay feedback we've received from players worldwide. We're pleased that Diablo III has lived up to players' high expectations, and we're looking forward to welcoming more players into Sanctuary in the days ahead," he said.
Blizzard denies Diablo III authenticator hacking claims
We've been following the mass reports of hackers bypassing passwords and authenticators to rob Diablo III accounts blind, and now we have a new twist on the story. While Blizzard confirmed "an increase in reports of individual account compromises," the studio says it has no hard evidence that hackers have found a way to skirt around the authentication system. Community Manager Bashiok said that the company is taking the claims "extremely seriously" and is investigating the rash of account compromises. "Despite the claims and theories being made, we have yet to find any situations in which a person's account was not compromised through traditional means of someone else logging into their account through the use of their password," he said. "While the authenticator isn't a 100% guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand." Blizzard is assisting compromised customers by restoring stolen items and rolling back their accounts. The studio has a post up on its forums to help players protect their accounts and get assistance if theft occurs.
Leaderboard: Permadeath vs. no permadeath
Permadeath is one of those game mechanics that seems destined to forever be nibbling away at the fringe of the MMO genre than invited to the cool kids' table. Many players find themselves aghast at the notion of losing all their hard-earned progress with one untimely demise, and it seems like game developers agree with them: Very few MMOs have any sort of permadeath option. However, this most-severest-of-severe death penalties does persist. Some players elect to form guilds and meta-groups to pursue a permadeath lifestyle in their games. A few upcoming titles, such as Salem and Wizardry Online, have permadeath as a core mechanic. Even the recently released Diablo III has a "hardcore" permadeath mode for the brave at heart. The question we put before you today is yet another nibble that may never be noticed by the mainstream, but it's important to consider: Is permadeath worth including in MMO design, even as an optional mechanic or server, or should this brand of death penalty kick the bucket once and for all? Vote after the jump!
Diablo III players report eruption of hacked accounts
It seems like Diablo III just can't catch a break. The game got off to a rather rocky start with a number of launch issues that have since subsided, but there's no rest for the wicked because now a number of players are reporting hacked accounts and stolen items. Eurogamer writer Christian Donlan is just one of many unlucky players who have had their accounts compromised and their hard-earned items and gold stolen. What's peculiar about these hacks is the fact that Blizzard authenticators don't seem to be doing anything to deter the hackers. Many players on the forums are speculating that, whatever this hack is, it has the ability to bypass Blizzard's authentication entirely, which is a fairly scary prospect to say the least. That's all of the information we have for the time being, but we'll be sure to keep an eye out for further details as they develop.
One Shots: Lone wolf
Long-time Massively follower but first-time One Shots contributor Ilix sent along today's highlighted screenshot of Fallen Earth, which we think is quite timely, given the PvP revamp soon headed to everyone's favorite post-apocalyptic sandbox. He writes in, Fallen Earth is my top hard-RP MMO. Ilix, after three decades of isolation, attempted to fit in with a player-run town. But he was too rough-edged, too guarded, and still isolated in his mind, and he could not find joy among others. After several days trying to force himself back into what remains of humanity in the blasted terrain of the apocalypse, he admitted to himself that he could never return because he was too quick to anger, and he wandered off back into the desert. Irradiated scorpions haunt the land he wandered into, so he finds rest on the blade of a ruined helicopter's rotor, just out of reach of stingers. This shot defines the dual beauty and harshness of the life he resigns himself to. Ilix's gorgeous sunset is tucked behind the break along with two other One Shots shots!
The Road to Mordor: Five ways LotRO should be streamlined
You would think that growth and expansion is nothing but a good thing for MMOs -- after all, those are the hallmarks of the genre. But as these games get bigger, issues emerge as the developers add new zones, features, and systems. In short, maturing MMOs gravitate toward complexity, and this can have an adverse effect on the game as a whole. The problem is that there is eventually too much a brand-new player has to absorb and master, not to mention the hassle of rolling alts and having to navigate all of that content once more. If developers don't stay on top of the situation, then the game starts to lose overall cohesion and becomes a befuddling mess. With three expansions and numerous updates under its belt, Lord of the Rings Online is venturing deep into this territory. I have friends who are leveling up for the first time and finding themselves overwhelmed with everything that needs doing as well as all the systems that are not clearly explained. So today I want to play backseat developer and talk about five ways that LotRO should be streamlined for the good of all players, old and new.
Blizzard issues an apology for the state of Diablo III's launch
OK, have we all gotten the jokes about Diablo III's launch out of our systems yet? Not quite? It's understandable, since the huge and much-hyped launch wound up with a lot of serious problems from the start. Blizzard isn't oblivious to the problems, however, and an official statement from community manager Bashiok apologizes for the issues that players have been experiencing. Bashiok chalks the incidents up as a simple matter of human error: "Despite very aggressive projections, our preparations for the launch of the game did not go far enough." In order to make sure that the game is running smoothly for everyone before adding another wrinkle, Blizzard is moving back the auction house launch from May 22nd to an as-yet-unspecified later date. He also does note that the game should now be running fine for everyone, with requisite knocking on wood. So while you may have been a bit stuck on launch day, you should be in the clear now, plus you've got Blizzard's apologies for the delay.
