DellE6400
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Dell releases bevy of firmware updates to fix most of what ails some of you
Remember Throttlegate, the epic saga of warmth-averse Dell laptops turning themselves into 100MHz clunkers whenever temperatures rose above freezing? The issue has been plaguing some users for months, but less than a day after we posted about it Dell had a BIOS update ready for its Latitude E6400 and E6500 series machines, timing that can only be explained as coincidence. Dell also released an update to quiet noisy Seagate drives in a number of its portables, seemingly the same issue that plagued MacBook Pros over the summer -- great news for anyone who hates disks that sound terminal. However, there's still no solution for the Studio XPS 1645 complaints we also reported about, and now we're hearing that the Alienware m15x may be similarly under-clocking itself. Oh how deep the throttlehole goes... Update: It seems all still isn't well. Most are indicating an improvement with this BIOS update, but according to many in comments some machines are still not operating at full speed. At this point it looks like Dell is working openly with users to come up with a more final fix, so we're optimistic... for some reason. [Thanks to everyone who sent this in]
Dell facing massive E6400 and E6500 overheating and underclocking problem?
All is not well in the land of the E6400- and E6500-series lappytops. What looks to be hundreds of owners of these machines have been complaining of massive performance issues, throttling themselves down by as much as 95% under what would seem to be normal operating conditions. Whenever the devices get slightly warm the BIOS automatically starts dialing down the performance until they basically crawl to a halt, some indicating that even when cool they won't go over 50% of maximum clock. Users have been reporting this issue since early in the year and Dell has apparently started censoring some posts on its forums, including a link to a PDF created by (now-banned) user Tinkerdude describing the problem in detail. It's entitled "Performance loss during normal operation in a Dell Latitude E6500 laptop due to processor and bus clock throttling", and if you think that's long wait until you see all 59 pages of analysis (at the read link). As of now there's no official fix provided by Dell, leaving many to call this Throttlegate, and we do love a good Stargate reference. Update: Ibrahim e-mailed to let us know that these two series aren't the only ones being gimped. The Studio XPS 1645 is said to be having similar (but somewhat less drastic) issues according to this thread, seemingly thanks to an inadequate AC adapter. In this case Dell seems to be shipping replacement adapters to those who call up and complain. Update 2: Dell's Chief Blogger Lionel Menchaca dropped the following in comments, which is something of a positive step: We're aware of concerns raised in this post and others like it. At this point, our teams are looking into the details. When we have more information to share, we'll update customers via a post on Dell's blog, Direct2Dell.
