Skip to Content

New to the Mac? Check out TUAW's Mac 101
AOL Tech

TimeWarnerCable posts

Time Warner's TV Everywhere to pipe internet TV to Comcast subscribers


Just as we heard back in February, Time Warner and Comcast have joined hands in order to regain control on some of the content that is slipping right out from under 'em. In the olden days, the only portal for catching content was the 'tube; today, a vast array of television shows are available gratis on the web, and that's downright frightening for pay-TV operators. Today, both firms are detailing TV Everywhere in the most general way possible, only telling us that paying Comcast subscribers will soon have access to "premium long-form content" via a web portal. TNT and TBS are the only networks specifically named thus far, but considering that both of those already offer their best programming online to everyone, we're not terribly impressed.

The agreement also includes a trial with around 5,000 Comcast users, which will be used to heavily test a newfangled authentication technology that will be necessary to allow paying Comcast users to access the material from any internet-connected PC. NewTeeVee has also assembled a clean, easy-to-digest FAQ that explains what exactly all this is. To be frank, it seems like a solution in search of a problem from the consumer viewpoint. After all, with portals like Hulu and individual network websites already providing in-demand content online, why is there even a need for some "special portal" for Comcast users? We've heard that paying subs will have access to even more material, possibly movies or other premium shows. But we won't front: we certainly don't want TV Everywhere to convert some of the content that's already free into pay-only content in order to accomplish the aforesaid "even more" goal. At any rate, the public at large probably won't hear more about this until the trial sessions end at an undisclosed time, but you can bet we'll be keeping a cautious eye on any developments.

Read - TV Everywhere press release
Read - NewTeeVee FAQ

TiVo coming to Time Warner Cable, potentially lots of other providers


It's been a long, messy road, but now that TiVo's beaten a victory out of EchoStar in that seemingly-endless DVR patent lawsuit it sounds like the company is trying to exert some muscle -- it's already in talks to bring its service to Time Warner Cable, and sources have told Bloomberg the ultimate plan is to eventually collect royalties from every pay-TV provider in the US. That might sound bullying and even a little trollish, but keep in mind these patents have withstood pretty much every legal challenge EchoStar could throw at them, so TiVo's operating from a position of some certainty here -- especially since it's got license agreements with huge players like Comcast and DirecTV to use as leverage in negotiations as well. Of course, none of this solves any of TiVo's actual problems with its products, and the company's topsy-turvy balance sheet has some analysts thinking its ripe for a buyout by one of the bigs, so things could change dramatically at any minute, but for right now it sounds like your chances of getting the TiVo interface on your cable or satellite company DVR just went up, and that's almost certainly a good thing.

Surprise! The American Cable Association favors tiered broadband pricing

Guess what everybody? Time Warner Cable isn't the only one who thinks tiered broadband is the future -- so does the American Cable Association (ACA). The group claims that a stepped set of packages is the only way in which the high-speed industry can survive the coming hellstorm of your online TV viewing and rampant MP3 downloads. According to ACA president Matt Polka, "the outcome is certain," that metered pricing is on the way -- even if there aren't standardized plans in place yet. The ACA's ex officio chair Patrick Knorr adds that current billing models are "not a sustainable business model," and that "a la carte for the net is consumption-based billing."

Though some of the arguments are compelling, the ACA also dramatically suggest that grandmothers shouldn't subsidize those with HD downloading habits, and can't seem to get a fix on just how they want to meter users or what kind of overages should be charged -- both of which seem to be common points of debate. While we're not sold that there's only this single option for pricing broadband (one which heavily favors the provider's bottom lines), the group does bring a tiny bit of thoughtfulness to the discussion, with a member noting that Time Warner Cable's approach hadn't made a very good case for the practice. We suggest a page from Cablevision's playbook, guys.

Engadget Podcast 143 - 04.24.2009


In case you aren't hip to the Twittersphere, Josh, Nilay, Paul and Engadget's own Twitter bot put out their feelers for listener questions this week, and got a lot of great material for discussion. Inquisitive minds wanted to know which wild conjectures these fine men believe about the Zune HD, how particularly evil Time Warner Cable is, and other matters related to Chinese phone manufacturers and The End Times. If you failed to seize upon this opportunity to ask, or found your own question heartlessly ignored, make sure to take advantage of the various avenues of contact listed below and ask away!

Hosts: Joshua Topolsky, Nilay Patel, Paul Miller
Producer: Trent Wolbe
Song: Ghostbusters

00:02:36 - Is this the Zune HD?
00:23:08 - Time Warner Cable lays out broadband capping plans, says $150 for "unlimited" use
00:28:25 - Time Warner Cable to axe DOCSIS 3.0 trials without tiered billing?
00:33:53 - Time Warner and Embarq can't compete with city-owned ISP, trying to outlaw it
00:47:37 - Ugobe files for bankruptcy, Pleo facing extinction
00:53:28 - Keepin' it real fake
01:09:03 - T-Mobile Sidekick LX 2009 video hands-on


Subscribe to the podcast

[iTunes] Subscribe to the Podcast directly in iTunes (enhanced AAC).
[RSS MP3] Add the Engadget Podcast feed (in MP3) to your RSS aggregator and have the show delivered automatically.
[RSS AAC] Add the Engadget Podcast feed (in enhanced AAC) to your RSS aggregator.
[Zune] Subscribe to the Podcast directly in the Zune Marketplace

Download the podcast

LISTEN (MP3)
LISTEN (AAC)
LISTEN (OGG)

Contact the podcast


1-888-ENGADGET or podcast (at) engadget (dot) com.

Time Warner and Embarq can't compete with city-owned ISP, trying to outlaw it


Man, Time Warner Cable -- you are some shady players. Hot on the heels of the ISP's decision to withdraw DOCSIS 3.0 trials from areas that have rejected its tiered billing plan, we're hearing that TWC's teamed up with Embarq to persuade the North Carolina state government into banning community-owned broadband services. Why? Well, turns out the 47,000 residents of Wilson, NC got tired of paying for slow broadband, so the city government launched its own fiber ISP called Greenlight that offers some pretty solid packages ranging from $99 for 81 cable channels, unlimited phone service, and 10Mbps (down and up) internet to $170 for every single channel including premiums and 20Mbps up/down internet. (There's even a "secret" 100Mbps up/down internet plan.) Of course, these prices blow TWC and Embarq out of the water -- the comparable basic Time Warner plan has fewer channels and less bandwidth for an "introductory rate" of $137 -- and rather than compete, the two giants decided to lobby the North Carolina legislature into proposing bills that outlaw community services like Greenlight. The argument is that the big companies can't turn a profit and compete against a community-owned enterprise that essentially sells service for cost, but we're not buying it -- if anything, TWC and Embarq can invest the extra profits they've been earning in other areas into building services that would blow Greenlight out of the water. Yep, it's definitely some dirty pool -- does anyone have any positive feelings left for these behemoths?

[Thanks, William; image courtesy of IndyWeek]

Read - DailyTech article
Read - IndyWeek article
Read - Greenlight home page
Read - Save NC Broadband blog

Time Warner Cable to axe DOCSIS 3.0 trials without tiered billing?

If you're following the Time Warner Cable capping drama (and we know that you are), then you'll be interested in a short post published on GigaOm today. From the looks of things, TWC isn't just backing off of the tiered pricing plans that they'd proposed recently -- it also looks like they're fully prepared to take their ball and go home when it comes to DOCSIS 3.0 trials. Originally the broadband provider had been hatching plans to roll out the ultra-fast internet service in San Antonio and Austin, Texas, Greensboro, N.C., and Rochester, NY -- but attitudes seem to have changed now that they might not get the new cash infusion that pricey metered usage would provide. In a flurry of tweets from the company's cocky VP of PR, Alex Dudley, there seems to be an indication that with the consumption based billing (CBB to us industry types), so potentially goes the DOCSIS 3.0 trials. In his own, understanding words -- responding to Stacey Higginbotham's query about whether or not the company will pull the high-speed without tiers:
@gigastacey it was scheduled as part of cbb trial, but we all know how you feel about that.
Frankly, we're still not sure if the facts on this story are totally straight, since much of it is based on 140 character tweets, which -- believe it or not -- aren't that helpful when you need details. We can however, communicate this to Time Warner Cable: you are fools and bastards if you pull this testing because you can't make your tiered billing work.

Read - TWC to Customers: You Don't Want Tiers, You Don't Get Super-fast Broadband
Read - Alex Dudley's tweet

Time Warner Cable scraps broadband capping plan in Rochester, NY

It's already delayed its controversial broadband capping plan in a number of markets, and it looks like Time Warner Cable has now gone one big step further in Rochester, New York (one of the initial test markets), where it has reportedly scrapped the new tiered pricing plan altogether. As you no doubt recall, the plan was more or less modeled on cellphone pricing plans, and had intended to cap customers' data usage at a certain level and charge upwards of $1 per GB for any overages (eventually maxing out at $150 per month). That, naturally, didn't go over so well with folks, and even New York Senator Charles Schumer eventually got in on the act and complained directly to Time Warner Cable. Of course, this still doesn't officially mark the end of the pricing plan in other markets, but it certainly seems to be getting increasingly difficult for Time Warner Cable to move ahead with it.

[Thanks, Phil]

Update: As a few of you have helpfully pointed out in comments, Time Warner Cable has now put out a statement of its own that confirms in not-at-all Orwellian terms that it is shelving all of its consumption-based billing trials "while the customer education process continues." The company also says that it'll soon be making bandwidth measurement tools available to customers, which it hopes will "aid in the dialog going forward."

Public rage stalls Time Warner trials of consumption-based internet

Time Warner's new data capping broadband scheme was never expected to win any popularity contests, and the details of its plans are so frustrating, that this probably should not come as a surprise. Regardless, it looks like the company's plan to further roll out testing of the consumption-based billing method has been foiled, or at least stalled, because it couldn't find enough customers to participate in the testing. TWC had planned to test in several locations, including San Antonio and Austin, Texas, but the response has apparently been so negative, and there were so many complaints, that the company has "delayed" the trials until October. So... maybe if we keep moaning about it the plan will be abandoned altogether? Here's to hoping, anyway.

[Via The Register]

Time Warner Cable lays out broadband capping plans, says $150 for "unlimited" use

In a move seemingly designed to further our frustrations with broadband providers, Time Warner Cable has soft-announced an "unlimited" package once its new data caps go into place... for an affordable $150 monthly charge. Responding to criticism over the company's plans to start capping usage and charging for overages, Landel Hobbs clarified the provider's stance, letting users know that the capping would be limited to a $75 ceiling, thus (when paired with its top tier plan) would provide "virtually unlimited" usage. Virtually unlimited. Here's a rundown of what the COO proposes:

  • A limited package for "light users" at 1GB/month, 768KB down / 128KB up, with overage charges of $2/GB/month.
  • Road Runner Lite, Basic, Standard, and Turbo packages at 10GB / 20GB / 40GB / and 60GB caps, respectively, and overage charges at $1/GB/month.
  • A big daddy, 100GB Turbo package at $75/month with overage fees of $1/GB, which, when coupled with that magic threshold of $75 in charges, becomes the "unlimited" plan.
We only have two questions, guys. First, how will you let end users know they're hitting caps? Right now there's no centralized solution for monitoring bandwidth. Even cell phones show minutes used, so will you give us the infrastructure for broadband monitoring? Secondly -- instead of giving users a "virtually" unlimited package, why not just sell an unlimited package at $150 a month? The impression we get is that you want to leave the door open for aggressive users, and that your capping of capping charges might be a moving target in the right situation.

[Via eWeek]

TWC moves consumption-based internet billing to more markets

No, folks -- this is no prank. Time Warner Cable really is throwing caution (and public opinion) to the wind and moving forward with its evil consumption-based internet billing. If you'll recall, we heard that the operator was trialing the method -- which imposes premium rates on big broadband users -- back in early 2008, but now it seems it's quietly hoping to roll it out into more major markets. Starting this month, TWC will start gathering information on its customers' internet use in Austin, TX, San Antonio, TX, Rochester, NY and Greensboro, NC; if all goes "well," consumption billing will hit those markets this summer or sooner. We'll point you to the read link if you're interested in just how outrageous these capped plans look (particularly for internet TV viewers), but we'd be remiss of our duties if we didn't share this gem of a quote from TWC CEO Glenn Britt: "We made a mistake early on by not defining our business based on the consumption dimension." Thanks for clarifying, Glenn-o.

[Thanks Kevin, image courtesy of Corbis]

Motorola, Time Warner mixing up multiroom, tru2way cable setups due later this year


Ok, we've seen multiroom setups, mostly from IPTV providers, and tru2way has had a limited rollout so far, but Time Warner Cable and Motorola are teaming up to be the first to bring the two together in customers homes. Follow Me TV is already available on FiOS, but the Dolby Digital Plus-supporting DCX3400-M DVR we saw at CES in '08 and DXC-3200M set-top box will make it happen on cable, shifting high definition video around the house via Multimedia over Coaxial Alliance (MoCA) connections. Hopefully tru2way's interoperability lets customers choose what equipment makes up their home video network, not just the cable company, but we should find out more after launch later this year.

DirecTV shows interest in internet TV initiative, TWC chief gets even more serious


We heard that the cable industry (or at least TWC and Comcast) could begin offering up a lot of pay-TV content to subscribers via the web by this summer, but frankly, we didn't believe it. But thanks to new quotes from Time Warner chief executive Jeff Bewkes and DirecTV CEO Chase Carey, you can safely put us in the "believer" camp. Reportedly, TWC is looking to provide pay-TV content via the internet and even on mobile devices for no extra charge. Bewkes even noted that "everything on television should become available to [customers] on broadband for free," which is pretty amazing for a cable guy to say. DirecTV also seems kosher with the idea of giving in before customers simply jump ship, with its head honcho intelligently stating that "in the past, when a company tries to stop or block something from happening, it's usually failed." Oh, and this whole regime could totally be the shot in the arm mobile TV providers have been yearning for.

Read - TWC names TV-by-internet offering
Read - DirecTV following suit

Cable companies work to bring new online content to pay-TV subscribers


In an effort to maintain relevancy during a time when online TV viewing is on the rise, a number of big name cable companies are looking to throw in online companion packages to sweeten the pay-TV equation. The Wall Street Journal is reporting that top cable providers (namely Comcast and TWC) and TV networks are looking to assemble a large swath of online programming -- some of which has been previously unavailable -- and deliver it only to subscribers. As it stands, loads of shows are available right now for free via Hulu and broadcast websites, but some channels without online portals can only be caught via cable. From what we're gathering, it seems that these operators could be working to bring some of that content to the web, essentially providing a means to tune into a Comcast or TWC lineup without having to be in front of the set-top-box.

Update: Due to some quotes taken out of context, we have revamped our story above to show a clearer picture of the cable companies' intentions.

Los Angeles to sue Time Warner Cable over shoddy service


Far from being the first time Time Warner Cable has upset its subscriber base, the Los Angeles city attorney's office is pulling a Dee Snider and refusing to take the carrier's lackluster service anymore. In a 25-page lawsuit, the city is alleging that the operator "caused major havoc and distress" two years ago when it "failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service." The suit claims that no more than 60% of customer calls were answered in time, and cable / internet service was said to be "so intermittent and inferior in quality that it was not much better than no service at all." Not surprisingly, TWC representatives chose not to comment on the whole ordeal, but the outfit could face civil penalties of tens of millions of crisp US dollars in the case. Should've picked up the phone, TWC -- it would've been easier than picking up this tab. [Disclosure: Engadget is part of the Time Warner family]

[Image courtesy of Web 2 Concepts, thanks Scott]

Time Warner Cable looks to bring internet content to TVs

Shortly after hearing TiVo's top dog speak of a "whole home model" to reduce the amount of STBs required for entertaining individuals in various rooms, along comes Time Warner Cable's chief executive talking up some innovation of its own. We'll be frank -- we're not entirely sure what Glenn Britt is getting at here, but through a broken series of quotes, we're led to believe that the carrier is prepping some "equipment" that will easily bring internet content to TVs. Not like there isn't a perfect solution for this quandary already, but we digress. Specifically, he mentions a " new wireless cable modem that will allow you to network everything in your house," which is about as broad / vague as you can get. Nevertheless, it's enough to keep us watchin', though we can't say our expectations are extraordinarily high. [Disclosure: Engadget is part of the Time Warner family]

[Via eHomeUpgrade]




AOL News

Joystiq

Download Squad

TUAW

BloggingStocks

Asylum

Autoblog

Switched.com

FanHouse

Autoblog Green