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Walmart to rival Best Buy's Geek Squad with own in-home install crew

by Darren Murph posted Oct 25th 2009 at 7:07PM

We've never truly been at ease with that Geek Squad crowd. Something about "the people" they hang with and "the places" they hang at just worries us, so we're pretty thrilled to see another mega-corp stepping in to take the place of the now-deceased Circuit City FireDog crew. Starting sometime before the holiday season, Wally World will be partnering with N.E.W. Customer Service Companies in order to offer in-home installation to customers buying anything from a wireless router to a HTIB. The service plans will be sold on prepaid cards ranging from $99 to $399 in value, and each install includes a "preliminary consultation and a tutorial after installation is completed." Granted, it may be a bit tough to get the dude looking to spend $5 on a new plasma to spring for such a service, but hey, it's not like competition is a bad thing.

[Via Hot Hardware]

Lenovo's Lost & Found looks to guilt trip thieves into returning your ThinkPad

by Darren Murph posted Sep 30th 2009 at 7:36PM

So, a little situation for you. You leave your ThinkPad in the third row of waiting seats at Jackson Hole Airport, already distraught that you're departing Winter Wonderland and heading back to reality. A kindhearted Wyomian happens upon it, and clearly recognizes that he / she should figure out a way to return it. If you're signed up for the gratis Lost & Found service (which does require a subscription to Absolute Computrace), the finder will spot a 1-800 number on the outside of the ThinkPad or on the display as it's powered on. From there, he / she simply dials the aforementioned number, waits for the free pre-paid box to arrive, ships it off to Lenovo (to protect your address, naturally) and basks in the satisfaction of knowing that Lenovo will handle the shipping to you. Sound good? Great -- it's now available on all ThinkPads enabled with Absolute Software's Computrace. Phew!

Continue reading Lenovo's Lost & Found looks to guilt trip thieves into returning your ThinkPad

Clearwire lighting up ten more markets with WiMAX on September 1st

by Darren Murph posted Aug 4th 2009 at 4:34AM

Not like we didn't have reason to believe that the ten markets mentioned in Clearwire's latest press release weren't getting a taste of that sweet, succulent 4G action in the near term, but it's sure good to see the official word passed down. On September 1st (as in, less than a month), the cool kids in Boise, Idaho, Bellingham, Washington and eight Texas markets (Abilene, Amarillo, Corpus Christi, Killeen / Temple, Lubbock, Midland/Odessa, Waco and Wichita Falls) will be able to laugh heartily at friends in other locales as they struggle to upload their latest YouTube clip over 3G. Each market should expect their own retail store opening as well as all sorts of other launch day shenanigans, some of which involve "promotional offers" that'll undoubtedly be too good to pass up.

Robots star in Swiss play about a nerd

by Laura June posted Apr 23rd 2009 at 11:43AM

We're not the biggest theatre-goers around here (though we've been known to take in the odd Phantom of the Opera performance), but this is one play we would jump at the chance to see. Called -- quite fittingly -- Robots, the musical stars three autonomous robots developed by Bluebotics, a company which specializes in service bots. The story revolves around a lonely human man who lives in isolation with just his robots, and what happens when a woman threatens to visit him in the not too distant future. Yeah, like we haven't heard this one a million times. The play opens on May 1st at the Barnabe Theatre in Servion, Switzerland, and will run until May 17th.

NEDO's Advanced Robotics project enters second phase, boasts totally sweet bots

by Laura June posted Feb 23rd 2009 at 9:37PM

NEDO, an administrative institute in Japan, has been working on what it calls the "Project for Strategic Development of Advanced Robotics Elemental Technologies" since 2006. The project has now entered its second phase, and boasts some pretty impressive looking bots. Murata Machinery's robotic delivery system (pictured above) which is designed to help in places like hospitals, delivering medications late at night so that nurses and aids don't have to spend a lot of time on such tasks. The company plans to test it and monitor the bot in use at hospitals in order to verify its effectiveness. We don't know about you, but the idea of this guy visiting us late at night when we're feeling low in a hospital is either really awesome or terrifically creepy. Either way, we fully expect this guy to have a starring role in The Phantom of the Opera any day now. Hit the read link to check out the other participants in the project.

Cox to enter cellphone biz, link handsets to other cable-related services

by Darren Murph posted Oct 27th 2008 at 9:54AM

We know, you're just dying to say this is a complete shock, but we're here to inform you that it's not. If you'll recall, Cox dug deep to snatch up a decent block of spectrum in this year's 700MHz auction, and it even went so far as to promise a differentiated product that would eventually integrate with its other content and services. Sure enough, it's keeping its word. After spending $500 million on wireless capacity in its markets, president Pat Esser says it's time to turn things on. By relying on Cox's own 3G network (along with Sprint's, initially), the carrier will offer up an undisclosed amount of handsets that will "include a network address book that automatically synchronizes with home PCs" and allow remote programming of one's DVR. Furthermore, users will be able to access e-mail and voicemail that they receive at home right on their mobile, and ideally, subscribers could watch TV shows right on their handsets. Get ready for an awkward new rival in the wireless space beginning, um, anytime now.

Microsoft's Xbox Live, Zune services to be down simultaneously this Monday

by Darren Murph posted Sep 26th 2008 at 11:13PM

Simmer down folks -- everything is going to be a-okay. Yes, 'tis true -- Microsoft has indeed scheduled for Xbox Live service maintenance and Zune service tweakage to take place at the exact same time this coming Monday, but it's probably not worth losing your mind over. In fact, Major Nelson goes out of his way to affirm that "when [Xbox Live] service returns, you will not have any new features and you will not have the new Xbox experience update." Point being, your Zune Social, Zune.net forums, all of the Zune Marketplace and Xbox Live services will be offline for up to 24 hours (48 hours for the Zune suite) starting at 12:01 PST on September 29th, but don't expect a Zunephone to pop out of your now-forgotten HD DVD add-on when things come back on. Or you can, but we'd be prepared for unprecedented disappointment.

[Thanks to everyone who sent this in]

Read - Xbox Live down time
Read - Zune services down time

Los Angeles to sue Time Warner Cable over shoddy service

by Darren Murph posted Jun 6th 2008 at 7:42AM

Far from being the first time Time Warner Cable has upset its subscriber base, the Los Angeles city attorney's office is pulling a Dee Snider and refusing to take the carrier's lackluster service anymore. In a 25-page lawsuit, the city is alleging that the operator "caused major havoc and distress" two years ago when it "failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service." The suit claims that no more than 60% of customer calls were answered in time, and cable / internet service was said to be "so intermittent and inferior in quality that it was not much better than no service at all." Not surprisingly, TWC representatives chose not to comment on the whole ordeal, but the outfit could face civil penalties of tens of millions of crisp US dollars in the case. Should've picked up the phone, TWC -- it would've been easier than picking up this tab. [Disclosure: Engadget is part of the Time Warner family]

[Image courtesy of Web 2 Concepts, thanks Scott]

Are BlackBerry services down (again)?

by Ryan Block posted May 3rd 2008 at 11:51AM

It's hard for us to be sure about this stuff for sure in the early stages, but since last night we've gotten a flood of reports from readers that BlackBerry services are down on T-Mobile and possibly also Bell Mobility (if not other providers). What's the story, are you having any trouble? Shout it out in comments -- if you are, do us all a solid and leave your location and provider. Even if it's just an isolated outage, you know you desperately need to get your act together when Palm, of all companies, is taking potshots.

[Thanks to everyone who sent this in]

Update: We've heard that there was indeed a planned outage scheduled for last night, but it was due to end 6 hours ago. And curiously we continue to get feedback that services are still down.

So it looks like it was just pockets after all -- hours later most people seem to be reporting things are solid with service.

T-Mobile to debut 3G as voice-only. No data. We're over it.

by Ryan Block posted Apr 30th 2008 at 4:24PM

Well screw us -- T-Mobile's 3G network debut tomorrow? It's going to be voice only. That's right, you heard us, VOICE ONLY. So trepidatious is this company to actually get their 3G data rollout, um, rolled out, they're launching first with kneecapped voice-only service, keeping only EDGE for those demanding data. Here's the snippet from the memo we received:

"3G is the next generation of our wireless network, following our current GSM network. In this early phase of our network evolution, 3G is a new technology for carrying wireless voice calls and supporting existing data capabilities on our network. In future phases, this next generation network will power 'high-speed' (3G) products and services that connect customers in new and exciting ways. ... Inform customers who are interested in high-speed data that the first phase of our 3G roll out supports voice only." [Emphasis ours]

No word on when T-Mobile actually plans to turn on the faster data, but for everyone who hasn't already jumped ship -- hoping against hope -- the wait continues.

P.S. -Don't believe everything you hear about this kind of thing being status quo. Every single major US 3G network -- including Cingular, Verizon, and Sprint -- went live as either data card-only (with phones added later), or data and voice together.

More AT&T wireless outages?

by Ryan Block posted Feb 3rd 2008 at 1:14AM

We've been receiving a steady stream of tips from users around the country today reporting that AT&T, which supposedly just got back up from some apparent sporadic outages spread across the nation, was (is?) back down again today. We haven't seen or heard much, and have yet to confirm whether things ever even fully came back up at all, but what say you? Still experiencing issues? We'll let you know what we hear back from AT&T -- as you may have heard, we had them build a Batline to Ralph's office for just such an occasion.

[Thanks to everyone who sent this in]

Hitachi's EMIEW 2 humanoid runs errands, could easily replace Michael Scott

by Darren Murph posted Nov 21st 2007 at 4:00PM

While we thoroughly enjoyed hearing of EMIEW's (presumably) short-lived career as a hotel clerk, it looks like Hitachi's EMIEW 2 has some seriously large aspirations. In a recent demonstration in Hitachinaka, the two-wheeled robot wowed onlookers as it received commands wirelessly and happily ran office errands without too much trouble. The creation, which stands some 31.5-inches tall and weighs 29-pounds, did crash into a desk and stand motionless momentarily while being previewed, but developers didn't hesitate to inform the crowd that kinks were still being ironed out. Nevertheless, it was able to avoid obstacles while rolling about, understand and respond to human speech and move around for an hour before needing a recharge. The company refused to spill details surrounding its eventual price and release date, but we're hearing there may soon be an open spot in Scranton that this fellow could certainly fill.

[Via Inquirer]

Ladybug-styled robot to clean restrooms, give travel tips

by Darren Murph posted Nov 21st 2007 at 2:46PM

Japan's no stranger to a wide variety of service-oriented robots, and it looks like it could soon become home to yet another mechanical being that does our dirty work. The Lady Bird prototype, which is set to hit production sometime in 2009, would scour the floors of public restrooms and keep things looking clean throughout the day. Reportedly, the bot stands about 1-meter in height and is equipped with amenities such as a water tank, brushes and a few other grime-busting tools to boot. Furthermore, it boasts obstacle detection sensors to avoid patrons while on the clock, and it even includes voice recognition software along with access to current traffic information in case someone has the urge to spark up a conversation. There's no word on what this thing will do should someone try to stuff it in their trunk for at-home use, but if all goes well, the creature is expected to sell for around ¥3.5 million ($31,713) when it goes commercial.

[Via PinkTentacle]

AT&T disconnecting critical users? Probably not

by Joshua Topolsky posted Oct 2nd 2007 at 11:59AM

You may have heard the hubbub in the last 24 hours about AT&T's new Terms of Service for its DSL accounts, and its apparent hardline approach to customers who may criticize the company. For those of you not up to speed, the long and short of it is that the TOS stipulates that AT&T can and does reserve the right to disconnect any user's account if the telco believes said user is utilizing the connection to "damage the name or reputation of AT&T, or its parents, affiliates and subsidiaries." Sounds doomy and gloomy, doesn't it? Well, AT&T issued a statement in response to the backlash it's been getting, making it explicitly clear that it is not the company's policy to axe users who take it to task. Here's what they had to say:

"AT&T respects its subscribers' rights to voice their opinions and concerns over any matter they wish. However, we retain the right to disassociate ourselves from websites and messages explicitly advocating violence, or any message that poses a threat to children (e.g. child pornography or exploitation). We do not terminate customer service solely because a customer speaks negatively about AT&T. This policy is not new and it's not unique to AT&T."

So, according to The Man, you can talk all the smack you want about AT&T and its screwball policies / high prices / use of dental implants to monitor your conversations -- without the fear of having the lines snipped... or so they say.

Enryu T-53 service robot cleans up Japan post-earthquake

by Darren Murph posted Aug 10th 2007 at 8:02AM

It's been far too long since we've seen the Enryu support robot out on the streets of Japan, and unfortunately, it was called into action once again recently after an earthquake reportedly rocked Niigata. The newest edition, dubbed the T-53, has received a number of improvements over the prior T-52 model, and aside from being able to hoist 220-pounds per arm without a stressing a joint, this rendition is supposedly a registered, street-legal vehicle to boot. Check it in the work zone after the break.

Continue reading Enryu T-53 service robot cleans up Japan post-earthquake