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Korean government raids Blizzard over alleged Diablo III wrongdoing
Blizzard is on the hot seat as the Korean Fair Trade Commission raided the studio's Seoul office to gather evidence as to whether or not Blizzard violated the country's law. The FTC performed the raid due to allegations that Blizzard is refusing to refund players who purchased and were attempting to return Diablo III. Dissatisfied customers who couldn't log into the game were denied a full refund by Blizzard, which said that it was under no obligation to do so under the game's contract. The studio claims that it has a strict policy of "no refunds" in the country if a product is used. The players turned to the FTC for help, and the commission responded by launching an investigation. The investigation will sort through the seized documents and evidence to see if there is a possible violation of Korea's electronic commerce and commercial contracts law. The FTC confirmed that it had received "many complaints" from Diablo III players but did not comment further on the investigation. Blizzard has since vowed to increase server capacity but is not budging on the refunds.
The Soapbox: Games-as-a-service sucks for the consumer
Disclaimer: The Soapbox column is entirely the opinion of this week's writer and does not necessarily reflect the views of Massively as a whole. If you're afraid of opinions other than your own, you might want to skip this column. If you pay close attention to game industry marketing-speak, you've probably heard of something called games-as-a-service. It's an initiative that's been gaining momentum in recent years, as publishers and development houses look to increase revenue, strangle used game sales, and clamp down on both PC and console piracy. It's also championed by a few of our more clueless game "journalists," more often than not due to their (desire for a) cozy relationship with the aforementioned industry players. Put simply, games-as-a-service seeks to change both the definition and the public perception of the phrase "video game" from a product that you buy to a service that you rent, thereby granting developers and publishers complete control over the end-user's experience. If that sounds somewhat nefarious, that's because it is. It's also something that MMORPGs have been doing for two decades.
Now approaching two years of Real ID -- did it work?
It's been just about two years since the Real ID feature was introduced to World of Warcraft. This feature unintentionally created some of the hottest debates when it was introduced, largely because it meant the friends you chatted with on Real ID would be able to see your first and last name. The topic became even more heated when it was announced that player's real names would be automatically shown on Blizzard's forums, something that went over like a lead balloon. I mentioned from the beginning, on a quiet post on my old blog (Warning: language) that while I thought the feature was interesting enough, it wasn't interesting enough for me to use it. So where do I stand, two years later? I have exactly five people on my Real ID, and they're all coworkers with one exception, a friend I wanted to help out on a cross-server raid. I still don't care for Real ID, but it does come in handy every now and again. I'm still not going to use it widely. So two years after all the roaring, screeching, and general madness ... how did Real ID go over? Was it a success?
Blizzard talks Diablo III hotfixes, delay of real-money auction house
In a post on the official Diablo III forums earlier today, Community Manager Nethaera addressed a few of the concerns that have been brought up in the game's momentous first week. Neth first linked to an up-to-date list of hotfixes that have been implemented thus far. For the spoiler-wary among you, be warned that if you haven't completed the game on Normal difficulty, some of the hotfixes might be spoilerific. Now that you're thoroughly warned that there may be spoilers, head on over to the list of hotfixes if you dare. Neth also advised players that additional server maintenance will be required in time and that there's a game patch inbound for sometime next week. She also took the time to address the real-money auction house. Although Neth states that the service is "coming soon," it's been delayed due to post-launch difficulties. The team apparently needs "a bit more time to iron out the existing general stability and gameplay issues" before the real-money auction house is ready for launch. Players shouldn't expect the auction house to be ready in May despite initial plans for it to go online on the 22nd, and there wasn't a solid date to look forward to. Neth went on to assure players that neither D3 nor Battle.net servers have been compromised, despite all the hubbub about security concerns that's been filling the air the last few days. In all of the individual Diablo III-related compromise cases we've investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player's account, and we have yet to find any situation where a Diablo III player's account was accessed outside of "traditional" compromise methods (i.e. someone logging using an account's login email and password). She reminded players to exercise constant vigilance by practicing smart password management, scanning for malware and viruses regularly, and generally being savvy.
Diablo III vs. Torchlight II: Battle of the dungeon-crawlers
We know you're all still enthralled by Blizzard's latest blockbuster, Diablo III, but it's important to remember that it's not the only major dungeon-crawler hitting the market this year. Runic Games' Torchlight II is also slated for release, and it's sure to offer plenty of dungeon-delving, loot-gathering goodness as well. But the real question is, how do the two games stack up against one another? The Ancient Gaming Noob has decided to pit the two titles against each other in a no-holds-barred Thunderdome deathmatch to see which game emerges victorious! On one hand, you have Diablo III's simplified method of character progression utilizing runes and a number of skill combinations, and on the other hand, there's Torchlight II's more traditional talent trees and attribute points. Atmosphere (bright and colorful vs. dark and dreary is a battle for the ages), story, and gameplay are all matters of contention between the two, and each category receives ample coverage, providing a detailed look at the similarities and contrasts between the titles. If you're unsure which dungeon-crawler you want to swear allegiance to, head on over and give the full piece a read for a bit of help in the decision-making process.
Diablo 3 achieves fastest-selling PC game and biggest PC game launch titles
Launch bugs, server problems, and silly single-player online requirements didn't stop Diablo III from becoming the biggest launch in the history of PC gaming. Blizzard has announced that the game sold over 3.5 million copies during the first 24 hours that it was available for purchase. A week later, some 6.3 million of you are playing it (and that figure doesn't count the folks in Korean internet cafes, where the game enjoys a 39 percent share as of yesterday). Blizzard's Mike Morhaime apologized for D3's various launch issues but said that the firm is pleased with feedback thus far. "We're especially proud of the gameplay feedback we've received from players worldwide. We're pleased that Diablo III has lived up to players' high expectations, and we're looking forward to welcoming more players into Sanctuary in the days ahead," he said.
Blizzard denies Diablo III authenticator hacking claims
We've been following the mass reports of hackers bypassing passwords and authenticators to rob Diablo III accounts blind, and now we have a new twist on the story. While Blizzard confirmed "an increase in reports of individual account compromises," the studio says it has no hard evidence that hackers have found a way to skirt around the authentication system. Community Manager Bashiok said that the company is taking the claims "extremely seriously" and is investigating the rash of account compromises. "Despite the claims and theories being made, we have yet to find any situations in which a person's account was not compromised through traditional means of someone else logging into their account through the use of their password," he said. "While the authenticator isn't a 100% guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand." Blizzard is assisting compromised customers by restoring stolen items and rolling back their accounts. The studio has a post up on its forums to help players protect their accounts and get assistance if theft occurs.
Leaderboard: Permadeath vs. no permadeath
Permadeath is one of those game mechanics that seems destined to forever be nibbling away at the fringe of the MMO genre than invited to the cool kids' table. Many players find themselves aghast at the notion of losing all their hard-earned progress with one untimely demise, and it seems like game developers agree with them: Very few MMOs have any sort of permadeath option. However, this most-severest-of-severe death penalties does persist. Some players elect to form guilds and meta-groups to pursue a permadeath lifestyle in their games. A few upcoming titles, such as Salem and Wizardry Online, have permadeath as a core mechanic. Even the recently released Diablo III has a "hardcore" permadeath mode for the brave at heart. The question we put before you today is yet another nibble that may never be noticed by the mainstream, but it's important to consider: Is permadeath worth including in MMO design, even as an optional mechanic or server, or should this brand of death penalty kick the bucket once and for all? Vote after the jump!
Diablo III players report eruption of hacked accounts
It seems like Diablo III just can't catch a break. The game got off to a rather rocky start with a number of launch issues that have since subsided, but there's no rest for the wicked because now a number of players are reporting hacked accounts and stolen items. Eurogamer writer Christian Donlan is just one of many unlucky players who have had their accounts compromised and their hard-earned items and gold stolen. What's peculiar about these hacks is the fact that Blizzard authenticators don't seem to be doing anything to deter the hackers. Many players on the forums are speculating that, whatever this hack is, it has the ability to bypass Blizzard's authentication entirely, which is a fairly scary prospect to say the least. That's all of the information we have for the time being, but we'll be sure to keep an eye out for further details as they develop.
One Shots: Lone wolf
Long-time Massively follower but first-time One Shots contributor Ilix sent along today's highlighted screenshot of Fallen Earth, which we think is quite timely, given the PvP revamp soon headed to everyone's favorite post-apocalyptic sandbox. He writes in, Fallen Earth is my top hard-RP MMO. Ilix, after three decades of isolation, attempted to fit in with a player-run town. But he was too rough-edged, too guarded, and still isolated in his mind, and he could not find joy among others. After several days trying to force himself back into what remains of humanity in the blasted terrain of the apocalypse, he admitted to himself that he could never return because he was too quick to anger, and he wandered off back into the desert. Irradiated scorpions haunt the land he wandered into, so he finds rest on the blade of a ruined helicopter's rotor, just out of reach of stingers. This shot defines the dual beauty and harshness of the life he resigns himself to. Ilix's gorgeous sunset is tucked behind the break along with two other One Shots shots!
The Road to Mordor: Five ways LotRO should be streamlined
You would think that growth and expansion is nothing but a good thing for MMOs -- after all, those are the hallmarks of the genre. But as these games get bigger, issues emerge as the developers add new zones, features, and systems. In short, maturing MMOs gravitate toward complexity, and this can have an adverse effect on the game as a whole. The problem is that there is eventually too much a brand-new player has to absorb and master, not to mention the hassle of rolling alts and having to navigate all of that content once more. If developers don't stay on top of the situation, then the game starts to lose overall cohesion and becomes a befuddling mess. With three expansions and numerous updates under its belt, Lord of the Rings Online is venturing deep into this territory. I have friends who are leveling up for the first time and finding themselves overwhelmed with everything that needs doing as well as all the systems that are not clearly explained. So today I want to play backseat developer and talk about five ways that LotRO should be streamlined for the good of all players, old and new.
World of Warcraft and Battle.net web services currently down [Updated]
For reasons unknown, World of Warcraft and Battle.net web services are all down for the count this morning. Social media speculation lays blame at the feet of Diablo III, but judging by my barbarian's continued ability to run roughshod over Azmodan's legions, that may not be the case -- the Diablo III service appears to be operating perfectly fine. Of course, the possibility remains that some aspect of Diablo III's current operations is placing excessive strain on other areas of Battle.net's infrastructure, and the targeted blame may yet be accurate. We have yet to see a statement from Blizzard on the downtime, but we will update you as soon as we do. Update: The game-side issue appears to be an issue with the login server. If you are already logged into World of Warcraft ... don't log off if you want to keep playing! Update #2: The Battle.net downtime appears to have been resolved.
Blizzard issues an apology for the state of Diablo III's launch
OK, have we all gotten the jokes about Diablo III's launch out of our systems yet? Not quite? It's understandable, since the huge and much-hyped launch wound up with a lot of serious problems from the start. Blizzard isn't oblivious to the problems, however, and an official statement from community manager Bashiok apologizes for the issues that players have been experiencing. Bashiok chalks the incidents up as a simple matter of human error: "Despite very aggressive projections, our preparations for the launch of the game did not go far enough." In order to make sure that the game is running smoothly for everyone before adding another wrinkle, Blizzard is moving back the auction house launch from May 22nd to an as-yet-unspecified later date. He also does note that the game should now be running fine for everyone, with requisite knocking on wood. So while you may have been a bit stuck on launch day, you should be in the clear now, plus you've got Blizzard's apologies for the delay.
Blizzard uses a video to explain what Diablo III is
So what is Diablo III? Certain members of our audience are likely shaking their heads at the question, but some potential players genuinely don't have any idea. After all, the first game was released back in 1996. For those of you who have heard the name but have no idea what in the world it refers to, you're in luck, as Blizzard has just put together a short video explaining exactly what Diablo III is for the uninitiated. The short version? It's a game where you head through a lot of randomly generated dungeons, slaughter untold numbers of demons, and try to banish the forces of the Burning Hells from the mortal realm. It's not quite an MMO, but there are definitely tastes of such with the in-game worldwide auction house. But why are you relying on us to tell you? Click on past the break and find out for yourself.
Five top tips for your first few days of Diablo III
Diablo III officially launched at midnight last night, opening the floodgates on what is possibly the most pre-ordered PC game in history. It's been almost 12 years since the previous game in the series launched, and it's still going to this day. Whether you've played previous games, have taken part in the Diablo III beta or are taking your first steps into Sanctuary today, everyone starts with a clean slate. In this article, I give my top five tips for spending your first few days wisely in Diablo III. #5 - Spend most of your time on one character It seems like a bit of a no-brainer to initially focus on one character, but in Diablo III's case, there's a special reason to do it. You'll likely finish normal mode around level 20-30, and until then, you'll get a new skill almost every level. It's only when you've completed normal mode and moved on to nightmare that the challenge really starts and you will have picked out an effective set of skills. Your last active skill unlocks at level 30, and from then on you'll gain a combination of two to three runes or passive skills every level until you hit the level cap at 60. Read on for four more tips you should keep in mind as you start playing Diablo III.
Blizzard awarding Australian GAME customers free copy of Diablo III
It's been a rollercoaster week for Australian Diablo III fans who pre-ordered their copies of Blizzard's long-awaited dungeon crawler at GAME. The troubled retailer went into administration yesterday, leaving customers in the lurch without their game or their refunds. Blizzard has since stepped in and offered to make good with a free digital copy as long as fans have a valid pre-order receipt. Kotaku has all the details on how to submit your receipt and receive your credit. The site also notes that Blizzard didn't get a dime of the original GAME pre-order payments and is essentially taking one for the team by offering affected customers a free copy of Diablo III.
Blade & Soul on track to launch in Korea this July
If all goes well, NCsoft's Blade & Soul will be making its public debut in July. That's the good news; the bad news is that the launch will be confined to Korea for the time being. The company recently announced in an earnings call that the title is on track to go into open beta testing by June and then launch this July. There's some hope at NCsoft that the release of Diablo III will grow the potential gamer audience in the country, an audience that could be attracted to Blade & Soul come this summer. Currently the game is in closed beta, with the next round of testing commencing on May 22nd. ThisIsGame reports that Blade & Soul has stirred up controversy with testers due to a vitality system that limits how fast a player can advance his or her character.
Diablo III launch day roundup
It's been a decade in the making, but today Diablo III finally arrived. The past few months have been filled with Diablo III news and more data than you can imagine, from speculation on the release date to details of gameplay and the different difficulty modes available. We've seen five epic class reveals on the Darkness Falls, Heroes Rise launch site and a series of unlocks that ended with the awesome animated Wrath of Angels short. In this launch article, we pull together some of the top Diablo III news from the past few months. If you're playing the game today (or not!), be sure to check out our top five tips for making the most of your first few days in Diablo III.
Learn the basics of Diablo 3 gameplay
Since Diablo II was released 12 years ago, it's safe to say that Diablo III will be the first Diablo title many people will have ever played. When we first mentioned that we would be providing some coverage of Blizzard's point-and-click dungeoneering action title, one of the first requests we received was a guide to Diablo basics. How do you play the game? What does it have in common with WoW? We have you covered. The core of Diablo gameplay is the mouse click. You do everything from combat to looting to movement with your mouse, and your interactions with your keyboard are extremely minimal overall. On Twitter recently, I noticed many people mentioning they were buying a new mouse specifically to use with Diablo III -- and that's not a bad idea. No, we're not talking a brand new $80 Razer Naga; we're talking some $10 to $15 thing you can pick up off of a department store shelf. You want a mouse that you're not going to mourn when your buttons inevitably give out from the mountain of abuse you're about to unleash upon them. Grab something cheap and disposable so that when it dies, you will consider it a victory -- just another technological corpse for the bone pile.
Learn the basics of Diablo III gameplay
Massively's sister site WoW Insider brings us this special bonus article tonight on the basics of Diablo III for folks who normally play MMOs like World of Warcraft. Enjoy the rest of Joystiq's WoW team's Diablo coverage over on WoW Insider, and stay tuned for our own Diablo III launch roundups tomorrow morning! Since Diablo II was released 12 years ago, it's safe to say that Diablo III will be the first Diablo title many people will have ever played. It's one of the most anticipated titles of the season and is attracting countless new players to the genre. We've received a number of questions asking how this game is even played -- and if it has anything in common with your favorite MMOs. We have you covered. The core of Diablo gameplay is the mouse click. You do everything from combat to looting to movement with your mouse, and your interactions with your keyboard are extremely minimal overall. On Twitter recently, many Diablo diehards have mentioned they were buying a new mouse specifically to use with Diablo III -- and that's not a bad idea. No, we're not talking a brand-new $80 Razer Naga; we're talking some $10 to $15 thing you can pick up off of a department store shelf. You want a mouse that you're not going to mourn when your buttons inevitably give out from the mountain of abuse you're about to unleash upon them. Grab something cheap and disposable so that when it dies, you will consider it a victory -- just another technological corpse for the bone pile.
