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4G Shocker! Study finds consumers want what they fail to understand
We've certainly seen our fair share of 4G devices in the Las Vegas sun (well, convention center) this year, but as you might have guessed, a recent study finds that increased awareness does not necessarily equal increased understanding. As the Nielsen Company recently discovered, the majority (54 percent) of consumers who know or care about 4G were relying on the old International Telecommunications Union definition of mobile data speeds over 100 Mb/s, even though carriers have sort of been making up their own rules (for instance, T-Mobile and AT&T are calling their HSPA+ networks 4G). And what to make of the large percentage of people who think that 4G somehow refers to the iPhone 4? That one's a perpetual head-scratcher. But in the end, the study finds that none of that really matters: almost three in ten consumers are gearing up to buy a 4G device within the next twelve months. And \that's what really matters, right?
Toshiba issues recall for 41,000 T Series laptops because of burn hazard
Toshiba's announced a worldwide, voluntary recall of about 41,000 T Series laptops because of a burn hazard. The laptops apparently carry the risk of overheating AC adapters which can then... burn you. Toshiba has reported that its received 129 complaints, including two minor burns, about the laptops, which include the Satellite T135, Satellite T135D and Satellite Pro T130, which were sold between August of 2009 through August of 2010. If you happened to buying one of these burn-prone babies, hit up the source to contact Toshiba for more information.
Shopkick, Best Buy team up to use location-based app for loyalty program
I've been a member of Best Buy's rewards program for a little while now -- as long as I'm spending way too much of my hard-earned money at the big box retailer, I figure I might as well try to get some of it back. And I was pretty impressed with what they've done on their website with the program -- you can track your status and check out whatever deals are available to you whenever you sign in. And now, Best Buy has partnered up with an iPhone app called Shopkick, set to go live later this week. Shopkick is an app designed to automatically "check-in" with partnered retailers, so you can earn rewards bucks or other loyalty currencies whenever you stop by a specific retail location. Instead of using GPS, the app uses the smartphone's speaker to pick up a certain audio signal being played in-store, so "checking-in" at a Best Buy with the signal running will apparently grant rewards or discounts to customers. I don't know if the process actually appeals to me, even as a loyal Best Buy customer -- I haven't been interested in the whole "check-in" fad, and Shopkick sounds more like adware than anything else. But we've heard already that Apple themselves are interested in location-based networking, and this seems like exactly the kind of system that retailers and app creators alike are trying to build, enticing customers to visit and interact with brands and products in their stores. Shopkick goes live later this week and has already partnered with 25 malls in cities across the US, so we'll see how customers react to it.
Earbud packaging so cute, you can almost hear it
In-ear headphones, like underwear, present a problem to vendors and consumers: there's no good way to try them out before you buy them, without sharing unsavory parts of your body with others by proxy. So what do packaging designers -- the only ones who can do an effective job of selling you things you can't test drive -- do? One of three things, generally: they keep it boring (Etymotic, Sennheiser, COBY), hit you over the head with xtreme street grafix (Skullcandy, WESC) or they get creative. Panasonic's RP-HJE 130 earbuds exist only in award-winning-designer-concept-land, but we can guarantee you our moms would just flip if they saw them on the shelf at Target, and they'd probably end up in our Christmas stockings no matter what they sounded like. Now can someone out there please make some disposable earbud sheaths for us, for demo's sake? Like those things the doctor sticks on the in-ear thermometer? Thanks in advance.
Found Footage: Box.net's iPad kickoff at D7 Consulting
A little while ago, I told you that Box.net had brought their iPads out here to California in order to give them away to D7 Consulting (originally given away thanks to a post here on TUAW). They also had a video team on site, and they've produced this little video that will show you what D7 is up to and what they are planning to do with all of those iPads. As I said in our previous post, this will be an interesting experiment. The folks at D7 Consulting are trying to figure out how they can use both the iPads and Box.net (along with a few other common apps) to benefit their business in a profitable and helpful way. This is the first of a few videos that Box.net is producing about the process. We'll also be doing some followup sessions with D7 to see how it is all working out. The iPad has been marketed as a consumer device, and it definitely is. However, it's also a very powerful computer, and it'll be interesting to see how these folks are able to integrate it into their everyday business, both in that office and out on the construction sites. Stay tuned for more.
Consumer survey says iPhone owners more likely to shop online, go snowboarding
This little list of factoids from last fall's Survey of the American Consumer is pretty interesting. It runs down a few of the things that iPhone owners are more likely to do than the average American. Some of them are obvious (iPhone owners are more likely to make calls over the Internet, see their phone as entertainment, or even pay a subscription to watch live TV on the device), but did you know that iPhone owners are even more likely to own an elliptical trainer or be snowboarders? In fact, they're 282% more likely than the average American to order a product from Zappos. Maybe they just wanted to save money. At any rate, these stats are really more of a novelty. We already know that most iPhone and Apple product users tend to be male, older, and affluent; it's not surprising that pastimes and activities that also appeal to that segment are popular among iPhone owners. In the end, the most interesting stat may be the last one: iPhone owners are 52% more likely than other people to want to "wow" others with their devices. We know that iPhone owners have more money and more resources than others, but I'm interested to know more about just how vain we are and how Apple cultivates its own image to target that audience.
Cisco buys MOTO Development Group to beef up consumer design chops
Cisco's already taken some big steps into the consumer market by buying the Flip cam line and releasing the Valet routers, but the company isn't done yet -- it's just acquired the MOTO Development Group, a San Francisco design house that's worked on a variety of high-profile products like Zune 2.0 and the LiveScribe Pulse. MOTO's also done some work on Android-based e-readers and MIDs that never really went anywhere, but you probably know the company best for its controversial smartphone touchscreen linearity test, which caused so much ruckus the firm actually re-did the whole thing with a robot in charge. Cisco says the MOTO crew will live in the consumer products division, alongside Linksys, Valet, and Flip, so we should see some interesting cross-pollination soon -- and based on Cisco's middling recent efforts like the Flip Slide HD, we'd even say MOTO might do well to lead a total revamp of the company's approach to consumer design. We'll see how it goes.
Shocker: CEA's spending report finds Americans buying more technology
Guess what kiddos? That recession that harshed your mellow all last year is officially over and done with... according to the Consumer Electronics Association, anyway. Based on a new report put out today by the CEA (you know, that organization that sets up CES each year?), the average US household spent $1,380 on consumer electronics over the past dozen months, which represents an increase of $151 from last year. The report also found that the average household spent 12 percent more on CE devices over the past year, and individual consumer spending shot up 10 percent year-over-year. Other tidbits included: ladies spent more on CE wares than the did last year (but still trail the guys overall), and the average home reported owning 25 consumer electronic products, up from 23 in 2009. We're also told that 86 percent of all US households own at least one computer, making it the third most owned CE product behind TVs and DVD players. Oh, and as for those pesky netbooks? 12 percent of US households own one of those, while 58 percent own "laptops" of some sort. Head on past the break for the full skinny -- we hope you're in the mood for good news, 'cause that's all you're getting. [Image courtesy of TooMuchNick / WireImage]
CEA survey: Gaming to drive 3D TV purchases
According to a new survey conducted by the Consumer Electronics Association, one in four respondents who identified as a "gamer" is interested in 3D gaming at home. In a presentation today at the LA Games Conference, Shawn DuBravac, CEA's chief economist, suggested that gaming would strongly drive the adoption of 3D televisions. Of those surveyed who'd seen a 3D movie, half said they would be interested in 3D games, and one in five gamers surveyed said that 3D-gaming support was the factor most likely to drive their purchase of a new TV. "It's the first time I've ever seen new televisions coupled with games as a promotion," said DuBravac, "and that's really exciting." Additionally, DuBravac suggested that the gaming demographic at large would grow with the sale of new devices in the iPad-size category. There's currently a "device void" in the 8–12-inch screen space, according to CEA's research, but DuBravac expects that to fill up with approximately 20 million units sold of these mid-size devices just this year -- and those sales will lead to new gamers. As seen in the slide above, when the CEA asked consumers why they don't play games, almost 20 percent identified themselves as "not a gamer." DuBravac and company believe that these respondents are likely to become "gamers" through their purchases of new devices and technologies, like 3D. As for dismissing 3D as a fad? Try it first, said DuBravac, who admitted that the technology is far from widespread adoption. By the CEA's count, roughly eight percent of consumers claim to have doubts about 3D technology, but, "it's about half of that, around 4 percent, after they see it in action." %Poll-45605%
Important Norwegian consumer reads Amazon Kindle's EULA, sends angry letter
Remember that legal dealio with Apple that erupted after the Norwegian Consumer Council, Forbrukerrådet, read the iTunes EULA? Right, that toothless complaint that waffled on for years until it was finally rendered moot by Apple going DRM-free -- long after Apple benefited from the iTunes-to-iPod lock-in. Well, it's brewing again only this time the council has focused its meticulously crafted aluminum spectacles, often highlighted with vibrant reds or blues, upon Amazon's practice of tying its content exclusively to the Kindle's new international reader. According to a critique published by the Council's boss, Hans Marius Graasvold, the fine print in the Kindle's terms of service, "violated several provisions of Norwegian consumer protection law." He takes exception with Amazon's ability terminate the terms of service entirely should customers violate said terms. In other words, Amazon could deny you access to all your purchased books if you make an illegal copy of just one -- unimaginable by brick-and-mortar standards where a Wal-mart could take your entire CD collection should you decide to rip a single disc. Graasvold's also miffed at Amazon's ability to change the agreement at any time without advanced notification. The Council does not currently have official support from the country's Consumer Ombudsman as it did when it went after Apple. For the moment, the council says that it's awaiting feedback from Amazon and Norwegian publishers before proceeding with what Graasvold calls, "an iTunes 2 case if we are not satisfied." Good luck with that.
J.D. Power smartphone study ranks iPhone #1 in customer satisfaction
I don't know about you, but when I hear the name "J.D. Power and Associates," I think of customer satisfaction for automobile manufacturers. The company also does customer satisfaction surveys in a number of other industries, and yesterday they released the 2009 Wireless Consumer Smartphone Satisfaction Survey and the 2009 Wireless Business Smartphone Satisfaction Survey. As you might not expect after all of the commenter griping we see about the iPhone, Apple nabbed the number one spot in customer satisfaction in both the consumer and business surveys. As you can see in the regretfully fuzzy screenshot above, the iPhone took first-place honors in the consumer smartphone index with a score of 811 out of a possible 1,000. More importantly, the iPhone was the only smartphone to get a five-circle ("Among the best") Power Circle rating. LG was the surprising second-place contestant, with only three circles ("About average") and a 775 overall score. The iPhone is no slouch in the business world, grabbing the lead in the business smartphone satisfaction ratings (see below) with an 803 index ranking. Businesses surveyed agreed with consumers and gave the iPhone an "Among the best" Power Circle Rating, significantly better than RIM's BlackBerry devices. The J.D. Power and Associates ratings tend to have the respect of many enterprise CIOs, so this should be good news for Apple in terms of increasing enterprise iPhone sales.
International iPhone users: bringing your iPhone to the States? Your options are limited.
The iPhone seems like it should be the perfect companion for the international traveler. Not only can it make phone calls in pretty much any country, it can also help keep you entertained on long flights. You can even use it to hold your flight itinerary and other important info like hotel and car reservations. But if you're an international iPhone owner and you were planning on using the device to its fullest potential during your trip to the United States, such as keeping track of e-mail, surfing the Internet, checking weather, getting driving directions, or even making cheap phone calls, then I have some very shocking news for you, delivered courtesy of everyone's favorite telecommunications conglomerate, AT&T. Before a recent vacation to visit with family in the US, I decided that instead of paying for international roaming rates that are tantamount to armed robbery (US$2.42 a minute for phone calls and up to US$19 per megabyte of data -- totally not kidding), I'd instead perform a trick that savvy international travelers have pulled for years: upon arriving in the States, I'd visit an AT&T store, purchase a SIM and pre-paid plan from them, and reap the benefits of far lower charges for voice calls. Though I'd still suffer exorbitant data rates, I was aware beforehand that the lovely folks at AT&T had already discontinued pre-paid data plans for the iPhone. Still, at least I'd be able to make cheaper calls to my family if necessary; or so I thought.
Blu-ray and Freeview join UK consumption basket
Far be it from the personality of Blu-ray (or the BDA, we should say) to reach for notoriety in any way possible, but Blu-ray has just gained one more modicum of staying power over in the UK. For the first time, the existing high-def movie format has been placed gently between the likes of fruit and kitty litter in the theoretical consumer "basket," which supposedly looks to best reflect UK consumer spending habits. We're also told that Freeview set-top-boxes have joined the fray, right along with DVD rentals and portable media players. Maybe that 396 percent surge in UK-based BD sales had a little something to do with it?
Poll: Are you still buying DVDs?
This week's poll question is pretty simple, really. Even if you've taken the Blu-ray dive, are you still spending your hard-earned cash on DVDs? Are you still forking out for DVDs instead of making the switch to Blu-ray? Discuss the pros and cons below if you'd like, and remember, upscaling really is all that's needed for some people. Okay, videophiles? %Poll-28328%
Confusion still running rampant in run-up to DTV transition
Oh, dear. You all point and laugh now, but as Richard Doherty, an analyst with the Envisioneering Group, has stated: "On February 18, there will be a tremendous amount of finger-pointing." Richard also makes another point that we certainly agree with in that "this transition is possibly one of the worst understood consumer education programs in modern times," with millions of Americans still unready for the impending change. 'Course, if you've ever attempted to help your grandmother troubleshoot a VCR over the phone (let alone in 30-second blips), it's somewhat easier to understand why this process is so difficult to grasp. As of today, legions of people are still perplexed at what's coming, and we believe that many are apt to simply sit around and do nothing. The government / NAB is ramping up advertising and sending out DTV transition-mobiles in order to get the word out, but one must wonder, is it too late to save those who have already delayed this long?Read - Nielsen statisticsRead - Confusion in DTV Transition
IMMI tracks ad exposure / effectiveness via cellphone, trips privacy alarms everywhere
Hunker down and find that tin foil cap, pronto! Privacy advocates, we've a new target for you to bang on: Integrated Media Measurement. The 4,900-person media research company is looking to take advertising measurement to a whole new level (or new low, as it were) by embedding tracking modules within cellphones. In short, the module picks up audio from ads and records information about the exposure; in the future, if you were to purchase whatever product you heard about (like seeing a movie that was plugged), it would register a hit and deem you a sucker. As of now, the only testers with these freaky phones are individuals who signed up for this stuff, but you better believe major marketing firms (and TV / movie studios in particular) are perking their ears up and begging to know more.[Image courtesy of Corbis, thanks ugotamesij]
Plasma surprisingly gaining ground on LCD?
Here we are again, smack dab in the crossfire as another plasma versus LCD battle rages on. This time, it's plasma surprisingly on top, with sales of LCD TVs seeming to slow as PDP adoption grows. One may assume that the global economic situation would cause a drop in sales across all platforms, but according to a new report from DisplaySearch, that's hardly the case. In fact, one David Hsieh (VP of DisplaySearch in China) even asserted that "plasma sales are booming while LCD TV sales are beginning to slow." The reason? Low prices. Now more than ever, consumers are able to snatch up big screen PDPs for a remarkably small outlay, and in many cases, comparable PDPs are priced a hair lower than a similar LCD. Of course, we very much expect LCD TVs to be all the rage when prices tank during Black Friday, but it's good see plasma showing signs of life once more. It had us worried there for awhile.[Thanks, Vanbrothers]
HDTV brushes economic woes off its shoulder in latest survey
Some things in life may be substitutable -- fine dinners can be sufficiently replaced with Top Ramen, high-end kicks can be swapped out for homegrown sandals, and that luxury whip can be exchanged for a jalopy. Apparently, one thing that simply can't be done without even in "tough economic times" is HDTV. Based on a recent survey from PriceGrabber (which, admittedly, shouldn't be taken very seriously), 73% of non-HDTV owners that responded said that they were forging ahead with plans to snag an HDTV within the next 12 months. Granted, such a figure really isn't all that shocking -- after all, the looming digital transition is the perfect excuse to splurge, and prices are apt to be at an all time low this Black Friday. Trust us folks, 720p+ is worth the sacrifice.[Image courtesy of StarTribune]
Joystiq goes to E for All
E for All remains the ghostly and distant third cousin of the previous mammoth version of E3 that's open to the public, and it takes place inside the carcass of that fearsome beast, the Los Angeles Convention Center. While we misjudged the time and arrived two hours early, that gives us plenty of time to peruse the schedule and pick our poison. So far the highlights include: A treadmill race across Azeroth Meet and greet with Billy Mitchell Samples of Gamer Grub, snacks developed for gamers Hands-on with Ubisoft's Far Cry 2, Tom Clancy's End War, Shaun White Snowboarding, and Activision's Guitar Hero World Tour Putting our butt in a Boom Chair And the... Los Angeles Unified School District? "Participating students will obtain a deeper understanding of video games and how they can be incorporated into their future careers from speakers – including Fatal1ty – who will describe their experience with video games and ways to break into the industry." Run kids, run.
Netflix CFO doesn't anticipate Blu-ray to greatly impact sales
We've already heard Netflix CEO Reed Hastings say that the firm's DVD business was still good for the next decade, but CFO Barry McCarthy clarified its position on the sector by touching on Blu-ray adoption and online streaming. When asked about the significance of BD on its business, the exec casually replied that he "didn't anticipate a big impact," noting that thus far "consumer adoption has been slow." His sentiments match pretty well with sales figures, and until player prices dip into the sub-$200 realm, we don't see the situation changing much. Regarding online streaming, he asserted that its service would "outpace competing services such as Amazon.com's video-on-demand offering despite a smaller inventory of titles," and in fact, it would be used as a key ingredient for hooking new subscribers. Read the whole spill in the link below.[Image courtesy of P2P-Weblog]
