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Walmart to rival Best Buy's Geek Squad with own in-home install crew
We've never truly been at ease with that Geek Squad crowd. Something about "the people" they hang with and "the places" they hang at just worries us, so we're pretty thrilled to see another mega-corp stepping in to take the place of the now-deceased Circuit City FireDog crew. Starting sometime before the holiday season, Wally World will be partnering with N.E.W. Customer Service Companies in order to offer in-home installation to customers buying anything from a wireless router to a HTIB. The service plans will be sold on prepaid cards ranging from $99 to $399 in value, and each install includes a "preliminary consultation and a tutorial after installation is completed." Granted, it may be a bit tough to get the dude looking to spend $5 on a new plasma to spring for such a service, but hey, it's not like competition is a bad thing. [Via Hot Hardware]
Xcode Tip: Updating your documentation
It appears that the Dev Center at Apple just updated its documentation set today. If you're using Xcode 3.2 and you want to update your documentation, you might be looking in the wrong place. Before 3.2, you used to update your documentation in the Developer Documentation window (Help > Developer Documentation, or Command-Option-?). Now you'll find your documentation sets in the Xcode Preferences window (Xcode > Preferences... or Command-, and then choose the Documentation tab). Also, if checked, Xcode will automatically update your documentation when you launch it. This Documentation panel offers subscription options for installing a documentation set (such as, for example, Mac OS X Legacy Library or iPhone OS 2.2 Library) as well as a handy Check and Install Now button that lets you request the latest updates. Use this to keep on top of the latest documentation updates. Thanks, Scott Lawrence and @zadr
Five quick tips for Aion
For those lucky enough to get past Aion's login queue, we're happy to announce five quick tips that will enhance your gaming experience. You can expect more of these kinds of posts in the weeks and months ahead. Let's get right into it, shall we?1. Change the channelThe initial rush of new players coming in to Aion can really bung up certain areas of the game. While we're all for being social (see #5), this can lead to some long and frustrating waits for shared PvE content. Or maybe you're on a lower end rig and the massive amounts of players on screen is causing you performance issues. There is a remedy and it's called channel surfing.Click the menu tab near your skill bar > Click 'Support' > Click 'Change Channel' > Pick a channel from the drop down and press 'Okay' -- You will be teleported to the exact same spot in another channelYou may also need to change your channel to meet up with group mates or rendezvous with another player to make a trade (item, gold, etc.).
FAQ That: Common answers to your basic Fallen Earth questions
We know. Life in Fallen Earth takes some getting used to. The virus has wiped out most of humanity, and there were nukes dropped in Asia because everyone was relatively sure someone over there designed the killer flu. What's left of humanity seems to be crowded into the Grand Canyon. We're all living in the shadow of a madman's legacy, and the world has - pardon the phrase - gone to hell in a hand-basket. It's not easy figuring out what to do with yourself in the post-apocalyptic world, but thankfully we here at Massively have been working on compiling a list of questions that should help make your first steps in this strange new version of Earth a bit easier. Need a hand finding your way around? Join us behind the break for the first official installment of FAQ That - our irreverent take on those first, painful days of Noob Chat in your favorite new MMOs.
The Explain-o-matic will explain your macros
This is actually a really cool idea for a site -- Fitzcairn's Macro Explain-o-matic is basically a web script that reads WoW macros, and will go, line by line, through them to put exactly what they do in plain English. Sure, odds are that if you have a macro already, you probably have some idea of what it does, but if you've ever wanted to learn how to write macros, or aren't sure exactly what the macro your friend emailed to you is supposed to do for your character, you can just throw it in a text field, and then Fitzcairn's script will break it apart for you.The site will even let you save (with a permalink) and email any macros you punch in -- though I couldn't find a way to browse them, maybe Fitzcarin is working on that. There are lots of resources online to find macros, but not so many to explain them well, so the Explain-o-matic is definitely worth a bookmark for the next time you need a little help.[via Twisted Nether]
Iowa 911 call center now accepting texts; Twitter and Facebook status updates can't be far behind
As of this week, callers can now text their requests for fire, police, or ambulance, to the emergency call center in Black Hawk County, Iowa -- both a nationwide first and a definite improvement for deaf and hard-of-hearing residents who have thus far had to rely on TDD devices. Unlike voice calls, however, the 911 operator can't get your location from a text message, meaning that the caller must first respond to a request for their city or zip code before the call gets routed. Currently, only i wireless subscribers (a local carrier affiliated with T-Mobile) can use the service, but plans are afoot to bring other carriers on board as well. Other future upgrades include the ability to accept video and picture messages. All the operators ask is that you refrain from sending them those silly chain text messages -- that sort of thing can be really distracting when you're busy saving lives.
How do you support players that don't trust your support?
Let's face facts -- people don't like admitting that they don't know something or need help. They'd rather hammer at the problem until they solve it themselves, or they'd rather ask a trusted friend for help. Kids are super guilty of this, as they'd rather not tell an adult when they can't do something themselves.So how do you work with kids when you're the support staff of their favorite game?Steve Wilson, customer service manager of FusionFall, decided to do some digging with support groups to find what they could do better in their customer support. What did he find out? Simplicity is key -- something that goes way beyond just the 8 to 13-year-old demographic. Customers don't want to be railroaded through a knowledgebase, nor sent to be put on hold with phone support. They'd rather perform a quick in-game chat to have their problems solved. He also found out that players would rather consult with other players than a member of a support team, which is why why FusionFall puts such a strong emphasis on their community forums and the support section. Players can ask questions of their fellow players while a support agent can chime into the threads when necessary. It maximizes the agent's time, and it allows the player to feel comfortable. A win-win all around! [Via Parature]
Officers' Quarters: Unsocial
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.What does your guild mean to you? Is it a community of like-minded players enjoying the company of their peers, helping one another to meet goals, and overcoming challenges together? Or is it simply a means to an end, a treadmill of raid attendance and loot rewards, where you slog through the necessary steps but never feel any real companionship with your fellow raiders? Some guilds start off as the former -- a fun, social organization -- and then end up as the latter -- a tier-set assembly line. This week, one officer wants to know how this can happen and what he can do about it.Hello Scott,I'm facing a dilemma that I'd like to share for a possible "Officers' Quarters".I am an officer in a medium-sized European raiding guild. We have always been proud on our mature and social playerbase. It is one of our spearheads to provide fun raids in a relaxed atmosphere. But lately, the social aspect has been degrading. Ever since the launch of Wrath and people rushing to level 80 something has changed. Where TBC provided a challenge and a common goal to work towards (mainly progressing through the different raid instances) Wrath has left us with a lack of common binder.
The best of WoW.com: May 19-26, 2009
Just in case you haven't heard, things are hopping over at Joystiq's sister site WoW.com (formerly WoW Insider). Not only are we continuing to post the most constant and in-depth news and views about the biggest game in the world (though not the best selling -- maybe we'll have to start a Wii Sports Insider, too), but we've now got your chance to head over and start up your own WoW blog, track your characters online, and even follow your friends and their activities ingame. Read our most popular posts from the past week below, and then head on over and make your own. News Welcome to WoW.com! Yes, WoW Insider has undergone a facelift. And we've got some new junk in the trunk too, actually. Patch 3.2 details released Information from Blizzard about the game's next big content patch: a new BG, a new instance. More information on 3.2 release date, Coliseum, new battleground Filling in some of the blanks on what's in patch 3.2. Patch 3.1.2 goes live today Meanwhile, the Equipment Manager finally goes into the game, along with a few other changes. Insider Trader: Jewelcrafting nerf incoming Blizzard's taking the nerf bat to jewelcrafters and their prismatics. Features Bolfang and the future of the Horde and the AllianceBolvar, one of the Alliance's biggest lore characters, is MIA. We wonder where he might be... WoW.com HelpNeed to know how to get our new addon working or share your profile page with friends? Here you go. Phat Loot Phriday: Porcelain BellOur weekly loot spotlight column examines the most valuable gray in the game so far. Time is Money: SaroniteHow to make some big bucks with some shiny ore. Forum Post of the Day: The end of big guildsThe game seems targeted at making smaller, more flexible guilds the most successful. Could giant megaguilds be a thing of the past?
WoW.com FAQ is up and running
First of all, I need to thank each and every one of you for participating in our Beta launch, and providing your comments, bug reports and suggestions. Keep them coming!We have had many questions today, which has helped us refine our Help Guides, and prompted us to write up a FAQ. Because this is a Beta test, you can expect that we will add to it as the site develops. We would also like to request that before you send in your questions and bug reports, you check out the aforementioned official FAQ to see if we've already written up answers. And don't forget to hop onto Twitter, because we're using our page as a platform for giveaways, news, and launch-related information!
EVE University celebrates fifth anniversary
Anyone who's played EVE Online for any length of time is likely to concede that it can be a complex game. While the developers have taken steps to better guide new players into EVE's setting of New Eden through the New Player Experience and the EVE Careers Guide, it's really the playerbase itself that can be the greatest asset to a new pilot. There are several player corporations (guilds) in EVE Online that can help show new players the ropes. Perhaps the real pioneer in training corps in the game is EVE University who have celebrated their fifth anniversary this month. Darian Reymont from EVE Uni writes an excellent description of what the institution is and what it offers to the playerbase, found at the EVE University homepage: "A unique concept in the universe of EVE, the University was - and remains to this day - one of the few truly altruistic organisations in New Eden, supplying free education in all facets of EVE life to any and all who seek it. From humble beginnings as a place where experienced capsuleers could share their wisdom and experience with a handful of new pilots, the University has grown into a mammoth undertaking. Regularly scheduled lessons, supported by weeks of recorded lesson content and thousands of instructive forum posts alongside hundreds of millions of ISK spent every week provide students with the most comprehensive education that can be found anywhere in New Eden."
Ask TUAW: Recovering pictures, updating Facebook, iPhone battery life and more
Once again, it's time for another edition of Ask TUAW: the place where we try to answer all of your Mac and Apple-related questions. This week we're taking questions about recovering pictures from corrupted compact flash cards, Twitter for the iPhone, extending iPhone battery life and more.As always, we welcome your suggestions for this week and questions for next time. Please leave your contributions in the comments for this post. When asking questions, please include which Mac and which version of OS X you're running. If you don't specify, we'll assume you're running Leopard on an Intel Mac. Okay, let's get to it!Nick F. asks:I've got some pictures I need to recover from a corrupted Compact Flash card. What's the best, preferably free, software to do it on my Mac?This is one of those questions that can get frustrating if you're a Mac user. On the Windows side, there are a few good (and free) pieces of software that can help you accomplish this task. For the Mac, you're choices are mostly limited to pay applications -- at least if you want good results. Fortunately, these pay applications are very good.For my money, the piece of software that works best when you want to recover pictures from a bad CF or SD card is Klix ($29.95) from Joesoft. I've used it quite a bit with clients, and on my own bad cards, and each time it performed flawlessly, recovering every lost picture from the card. Other alternatives for the Mac include CardRaider ($19.95), PhotoRescue ($29.00) and Data Rescue II ($99.00). I realize that $29.95 for a piece of software might seem like a lot to some people. But if the software is easy to use and works as advertised, I think it's a worthwhile investment in the long run. Besides, it would cost far more to go back and take those vacation pictures you lost on the card again when you could buy Klix and recover them from your bad card instead. Given that, a program like Klix is actually a bargain.If you've got Windows running on your Mac (either through Boot Camp or virtualization) and you've had good luck with one of the tools from the other side of the fence, let us know in the comments.
WoW Rookie: Help!
New around here? WoW Rookie points WoW's newest players to the resources they need to get acclimated. Send us a note to suggest a WoW Rookie topic.Do you ask for help from other players in game? If you do, do the other players actually help out – or do they slam you for being a "stupid n00b"? Friendly reader Gisbon wrote in recently to say that while he enjoys helping new players, they don't always pick the best ways or times to ask. Granted, today's in-game culture is a little different than it was back in the day. In the earliest days of the game, before game information was readily available on the web, players had to ask other players for help in game. If you were confused by a class mechanic, you'd find a higher-level player and send a few whispers. If you were lucky, you'd find someone with time to answer (most seemed to be willing) and at least point you in the right direction. Today, questions to random strangers can net you insults for being clueless – but you could strike gold, too, with some great insights and the beginnings of a new friendship or mentor relationship.
Ask TUAW: Preventing automounting, Exchange support, printing selections, and more
For this edition of Ask TUAW we've got questions about preventing an external partition from automounting, printing text selections, getting email from an Exchange server, syncing the Address Book with Google contacts, and more. As always, your suggestions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions!
Force help to be more helpful
Being the Kool-aid sipping, Apple fanatic that you are, I'm sure you have already updated to the latest versions of iLife and iWork, right? If you have then it's not unlikely for you to be experiencing the same kind of problem that Rob Griffiths over at Macworld is dealing with as well.Following his recent upgrade to the latest (and greatest!) version of iPhoto, Rob noticed some inconsistencies in the way Help was providing him information. Specifically, he had trouble with locating documentation on the new Faces feature when navigating through iPhoto's Help menu and launching the Help application. Rob was able to locate the documents he sought by using Leopard's Spotlight-esque Help-searching feature and querying for "Faces."During our review of iPhoto '09 we did not come across any issues with the Help documentation. But we here at the TUAW headquarters at the Winter office in Hawaii are too stubborn to read directions. Rob's problem seems to be an old one that has occasionally plagued users through many versions of OS X. He points to another article at Macworld by Chris Breen which covers some tactics for wrangling Help back into line.The culprit in this whodunit case turns out to be Help's cache file (in the library with the candlestick). According to Rob, "Help relies heavily on cache files to present its information to the user." For reasons unknown, upgrading an application does not necessarily cause the cache files to rebuild. In order to force the system to accomplish this, first quit iPhoto then navigate to the current user's home directory -> Library -> Caches (~/Library/Caches) and locate "com.apple.helpui." Once the cache file is located, drag it into the trash and restart iPhoto. Boom! You now have a working-as-intended iPhoto Help viewer.While any application's help cache can become obsolete, Rob notes an increase in likelihood for Apple's own applications. Whether you're experiencing problems with an Apple app or not, deleting the cache file is very likely the solution. Have you had any issues with an application's help viewer? If so, which app was it and how did you resolve it? Let us know in the comments!
TUAW Tip: use the Help menu to search Safari bookmarks and history
Note: This tip is Leopard-only, sorry Tiger holdouts. The Command-? trick is easily one of my favorites among the less-ballyhooed feature expansions of Leopard. If you missed that one, it allows you to search for menu items in any application by pulling down the "Help" menu, which can be triggered from the keyboard with the Command-? (Command-Shift-/) shortcut. Typing the first few letters of the menu item you're searching for will highlight its location in the dropdown menus. I use it a lot, but somehow missed one great capability noted by TUAW reader Maarten: in Safari, the menu item search extends to your bookmark collection and Safari history! Because the bookmarks and history items are contained in the menubar's menus, they're searched along with the other menu items, allowing blazing-fast navigation of the sites listed in the Bookmarks and History menus. I like speed; I have my bookmarks toolbar set up with numbered titles which correlate to their Command-number shortcut (the first non-folder item in the toolbar can be accessed with Command-1, the second with Command-2, etc.), and I have keyword shortcuts assigned to my other most-accessed bookmarks using various tools. There's only so much room in my life, however, for organizing bookmarks and assigning keywords. History search can be a tedious prospect, too, even using Spotlight or Safari's History menu hierarchy. This trick provides instant search and it's only a keyboard shortcut away. Because the History results are sorted into sub-menus named by date, the results from the history menu appear with their access date first, so it's easy to navigate the results to find what you're looking for. The concept behind this tip applies to all kinds of applications. I started experimenting and found that the search bar in the help menu almost always included recent documents and open windows ... basically anything the application lists in its menus. The bookmarks/history search works in most other browsers, too. I use Firefox as well as Safari, so I was happy to find it worked there, with one minor caveat: the Command-? shortcut in Firefox opens the Firefox Help webpage, not the Help menu item, requiring a mouse click to focus the search box in the dropdown. I haven't found a way to add shortcut keys for top-level menu items in System Preferences, so if anyone knows that, or another way to access the search menu via a shortcut key, I'd love to know about it. Happy searching, and a big thanks to Maarten for the tip!
ZeeVee technical support: now open at really weird hours
For anyone's who has tried to connect ZeeVee's ZvBox, we commend you if you've managed to avoid calling technical support at least once. Although we're (mostly) kidding there, there's no denying that the aforesaid unit is one of the more complicated devices to install and get running. Thankfully, ZeeVee has inked a contract with Inforonics to provide extended hours of tech support, meaning that you really can get your install issues dealt with at 3:17AM. As always, YMMV when calling in at such bizarre hours, but at least you'll have a warm body to talk with even if the troubleshooting is a bust, right?
CrazyKinux answers EVE Online questions for WoW players
If you're a World of Warcraft player looking for something completely different, head over to CrazyKinux's blog and read what he has to say to WoW players looking to make the move to the alien beast that is EVE Online. It reads a bit like one of those articles designed to ease PC users into a transition to Apple's Mac computers.EVE blogger, Drone Bay podcast co-host, and former Massively contributor CrazyKinux covers many of the bases, noting many of the strongest differences (skill-based instead of level-based character advancement, everyone is on one server instead of scattered between hundreds of small servers, etcetera). He also links to several articles written by him and others that are helpful to newbies.It's a fantastic post -- a perfect starting point for anyone considering the switch, or even for folks just curious about what EVE is all about. CrazyKinux ends on a pretty funny quote, too: "EVE is like a sandbox with land mines. Deal with it." But don't let that scare you. Really. We named it our #1 Sci-Fi MMO a while back; admittedly that's not saying much, but it ought to count for something, right?
Gem Finder helps you find just the right gems
I can't remember if we've posted about the WoW Gem Finder or not, but the last gem list I posted about has gone missing, so if you've never heard of this one, it's new to you. WoW Gem Finder is a quick web tool that you can to quickly find exactly the gem you're looking for -- just choose the colors, attributes, and/or abilities you want from the checklist on the side, and it'll narrow down exactly the gem you want and where to get it. And all the gems link to Wowhead anyway, so even if the little description isn't enough for you, you can go searching for it elsewhere as well.Pretty great resource for anyone (like me) just starting to pick up epic gear on their latest character and looking into where the gems are coming from. One thing players might still need help with is when to put which gems on which gear (most people wouldn't throw epic gems in gear you get at 61, I'd think, and I personally usually don't bother with anything but vendor gems until I get an actual epic), but that may be all outside the ken of this finder. As a tool to help you find exactly the gem you want, it's a good one.
Forum post of the day: Random acts of kindness
Of course there's a lot of bad blood between Horde and Alliance, but every once in a while we work together. About half of the times I've done the Ring of Blood quest line in Nagrand I've seen Horde and Alliance fighting side-by-side. There are some other quests that seem to promote this behavior like "Even Gronn have Standards" and "The Skettis Offensive." Some things just bring out our cooperative souls. Sometimes we just find ourselves compelled to do nice things. Sukalin of EU-Anarchronos told a tale of a complete stranger coming to his rescue:Just a few minutes ago, I was running down through Stranglethorn Vale on my 20 Warlock, so I could get to Booty Bay and eventually The Barrens to do my Succubus quest. I kept getting attacked by beasts and dying, though. About a quarter of the way down I was attacked by a tiger and was reduced to about 5% health when a Troll Shaman called Ayisah shocked the tiger and saved me! I was grateful, of course, and expressed my gratitude in the form of emotes - but in addition to that she helped me travel down the rest of the zone by following close behind me on my way to Booty Bay.
