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Best Buy nixes restocking fees
With just five days left for Christmas shopping, Best Buy has enacted a most welcome plan to get you in the door -- effective immediately, it's abolished the infamous 15 percent restocking fee that the company traditionally charged for a wide variety of product returns. The Consumerist reports that computers, tablets, projectors, camcorders, digital cameras, radar detectors, GPS units, in-car video systems and audio equipment will no longer carry the fee, and that iPhones (which incurred a 10 percent restocking fee) are exempt as well. Only special orders will still carry the charge. What's more, the company will allegedly refund any such fees charged since November 17th. Bravo!
Android Market update streamlines content, nukes tabs, dismantles 24-hour return policy to appease devs
Updates have been coming fast and furious to Google's Android Market for a couple weeks now, but this is the biggest shift yet -- that rusty tab-based interface is out, replaced with a rotating carousel of downloadable content, and a single scrolling pane of info for each and every app. What's more, it seems that Mountain View has heard the cries of game companies in particular, as it's got a couple of very special changes largely targeted at them -- the size cap on individual apps has been upped to 50MB, and Android Market's famous 24-hour return policy is no more. You'll still have 15 minutes to decide whether you want a piece of software or prefer a refund, perhaps long enough to give it a basic test, but there's no longer enough time to finish a game in one sitting before slyly giving it a pass. There's also a number of behind-the-scenes changes that should help make sure you only see apps your device can actually run, based on screen size, pixel density and OpenGL support. Google's pushing the update to every Android 1.6-and-above device over the next couple of weeks, so you can expect your app purchasing world to turn upside-down in time for Christmas cheer. Update: There are also two new categories being added: widgets and live wallpapers. Update 2: Of course, no self-respecting hacker waits for an OTA to get what they can sideload right now, and so XDA-developers is now distributing the new Android Market APK -- we'd suggest you give it a try too, but we're hearing that some folks are having difficulty downloading apps at all after the update. Still, the folks at Android Police seem to have it working, and have taken a host of screenshots of the interface. Go give them a peek at our more coverage link. [Thanks to everyone who sent this in]
Apple's dead pixel policy leaks out, up to 15 anomalies 'acceptable' on 22-inch and above screens?
There's nothing quite like coming home with a shiny new laptop only to find tiny black and white dots peppering your LCD, especially when the screen's manufacturer tells you that you're plumb out of luck. If you buy Apple, that scenario might honestly play out just the same, but the chart above could save you an embarrassing argument at your local Genius Bar. According to the allegedly leaked internal document, Apple has a set of precise charts that determine whether or not it will replace your LCD -- a single dead pixel will save an iPod or iPhone, for instance, and Apple will tolerate only two on an iPad IPS screen. We're sorry to say it's not the same if you buy Mac, as you could have a staggering fifteen dead pixels on that pricey Cinema Display and still have to pick up the tab. Hang on to those receipts, folks.
Apple now offering iPad engraving
If you've ever wished you could put a personalized message on the back of an iPad like you can with an iPod, you're in luck: Apple has unveiled free engraving for the iPad just in time for the holiday season. Free, as in $0: for no additional cost, you can add a laser-engraved message onto a new iPad's aluminum backside. Engraving increases the shipping time by a small amount, but there's an even bigger potential pitfall. If Apple follows the same policy for iPads as it has for iPods, you may not be able to return an engraved iPad. Apple's sales and refund policy specifically states, "Personalized iPods (e.g., engraved or customized in any way) may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival." The policy hasn't yet been updated for the iPad, but it won't surprise us at all if the same policy holds true for Apple's far more expensive tablet. Having a personalized engraving on your iPad could also reduce its value if you want to sell it later; having something like "Merry Christmas honeybuns" printed on the back of a secondhand iPad doesn't go over well with most potential buyers. In other words: iPad engraving is a great idea, but the buyer should definitely beware. [via Mac Rumors]
LGJ: Where's my refund?
Mark Methenitis contributes Law of the Game on Joystiq ("LGJ"), a column on legal issues as they relate to video games: There's a bit of a rash of games breaking other games or DLC breaking games these days, especially when it comes to Achievements. Issues like these often leave a lot of people asking, "Where's my refund?" but, as my colleague Alexander pointed out, no one really knows where to direct that question, if anywhere. Downloadable content isn't something you can simply take back to GameStop or sell on eBay. And even if you know where to ask, can you get a refund for broken content? That's the issue we'll set out to resolve in this LGJ. To examine this, let's imagine a hypothetical: You buy "Fabled Halos" from the Xbox Live Marketplace, and at a later date, you buy the "Broken Code" expansion DLC. Broken Code not only causes Fabled Halos Achievements to stop working, but it also causes save game glitches with another title, Fallin: New Scottsdale, and somehow gives you access to the full version of yet another game Fortress Fighters. You're mad. The developer of Fortress Fighters is mad. Whose fault is this and who has obligations to fix what?
iPhone 4 press conference, by the numbers
Apple dropped a lot of interesting numbers during the press conference this morning, from both their own research and AT&T's data. Steve Jobs also said that three million iPhone 4s have been sold to date, so let's put this into perspective. .55 percent: This is the percentage of iPhone 4 users who have contacted AppleCare regarding antenna or reception issues. This comes out to only 16,500 AppleCare cases. We are not sure if this includes issues related to the proximity sensor; however, Jobs later acknowledged in the press conference that the proximity sensor will be addressed in a future software update. 1.7 percent: This is the number of iPhone 4s returned to AT&T since the initial release 22 days ago, which comes out to roughly 51,000 returns. By contrast, 6 percent of iPhone 3GS were returned in its early days -- and the numbers of those sold are lower than the iPhone 4. The final number is that AT&T is reporting that less than one more call per 100 placed is dropped compared to the iPhone 3GS -- more calls are dropped than the earlier model, but it's only one more per one hundred. However, as was said in our liveblog discussion, this number probably does not take into account the calls that failed to connect in the first place.
The iPad romance is over for Jeff Jarvis
You've lusted after something for months. You've imagined it in your daily routine, showing it off to your friends (with appropriate oohs-aahs and jealous looks directed your way) and feel like once you've obtained this item that your life is complete, you have obtained the Holy Grail, and you couldn't possibly want for anything more. Then you wake up the next morning after that purchase, roll over in bed to gaze upon your beloved tech, then realize that you've made a huge mistake. This is what happened to media blogger Jeff Jarvis and his iPad. "After having slept with her (Ms. iPad), I am having morning-after regrets. Sweet and cute but shallow and vapid," Jarvis tweeted to his nearly 40,000 followers on Sunday. Business Insider reports today that Jarvis is planning to return his iPad and has spoken with several other people who also plan to return theirs. If that's you, you've got 14 days since purchase to do so, and you'll be charged a 10% restocking fee as well.
Sony Ericsson C905s getting returned at a disturbing rate?
The C905's specs are enough to make even the occasional smartphone devotee swoon, but here's the thing: an 8.1 megapixel slider with AGPS, WiFi, and TV-out is about as useful as a PS3 running Vista if the firmware keeps crashing and burning. It seems that specific batches of C905s sold in the UK have been returned at crazy high rates -- up to 30 percent -- on account of nasty firmware bugs and unidentified "speaker faults," a problem eerily reminiscent of the earpiece problems recently seen on the European version of the Nokia 5800. For what it's worth, Sony Ericsson is aware of the problem and appears to be taking steps to correct it -- but unfortunately for those guys, most of the returners are probably lost to competing handsets at this point. [Via Daily Mobile]
BlackBerry Storm buyer's remorse? You're not alone!
We tried to warn you, but you just didn't want to hear it. "How bad could it be?" you muttered to yourself, as you handed over a summer's worth of lawn mowing money for a shiny new BlackBerry Storm. Pretty bad, as it turns out. Based on a pile of anecdotal evidence and hearsay, numbers as high as a 50% return rate have been bandied about. The software update certainly helped the situation, but there are still a lot of disappointed thumbs out there. So, how'd it go down on your end?Update: So Verizon has hit up Boy Genius Report to clarify (well, maybe clarify) the situation: "The Storm has the lowest return rate of any of our PDAs and at this point in its life cycle, it has the lowest return rate of any PDA we currently sell." That kinda sounds like doublespeak to us -- if the Storm was really so thoroughly un-returned, couldn't they have said it in simpler terms? -- but that's about all we've got to go on at the moment.%Poll-24086%
Alien Crush returns Home (Sweet Home) on WiiWare
Finding a way to combine pinball and H.R. Giger, Alien Crush Returns (Hudson Entertainment, 1-4 players, 800 Wii Points) is now available on WiiWare. The remake to 1988's Alien Crush has you facing off against insectoid monsters from outer space, using only your flippers and a large metallic sphere. Sonic Spinball would be proud. For the more faint of heart, this week also introduces to WiiWare Home Sweet Home (Big Blue Bubble Inc., 1 player, 1000 Wii Points), based on the casual PC title. It's all about bringing out the aspiring interior designer inside you, for when you want to live vicariously through the TV instead of getting off the couch to redecorate your actual living room. Gallery: Alien Crush Returns
95 percent of all returned gadgets still work, Americans don't read manuals
Blame it on poor usability or just not reading the frickin' manual, but it turns out that 95 percent of all returned gadgets actually work despite what customers may say or think. That's right -- of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were truly broken. According to Accenture, 68 percent of all returns work but aren't meeting customer expectations -- or they are simply too confusing to use. The other 26 percent are returned due to straight-up buyer's remorse (AKA significant other budgetary freak-outs). Accenture executive Terry Steger believes that the complexity of gadgets is to blame here, and not the fickle nature of American consumers who tend to give up on product setup within a few minutes. We believe this is all actually due to the implicit nature of -- ooh, look at that shiny thing over there!
Smartphones most returned holiday gift, iPhones / BlackBerrys notwithstanding
Though we can't say we're entirely shocked -- after all, it's not like some other handset will really satisfy when you've had your eye on that one -- a recent survey conducted by Opinion Research Corporation found that smartphones were the number one returned gadget this holiday season. Granted, the study was one of online nature, and neither Apple's iPhone nor any of RIM's BlackBerrys were included (um, why not?), but we digress. Reportedly, more than one-fifth (21-percent, to be precise) of smartphone recipients surveyed said they hustled back to the store shortly after gift giving was over and promptly returned it, and comically enough, the "inability to understand the product setup process was cited as the primary reason" that consumers did so. 'Tis a shame, really. [Warning: PDF read link][Via textually, image courtesy of LawyersAndSettlements]
Return your HDTV? Or buy more stuff to go with it?
If you're one of the brave ones who went out today to return unwanted Christmas presents -- yeah pastel socks, we mean you -- perhaps you saw one of the estimated 10% who will return an HDTV set this season, as Information Week interviewed the analysts who are predicting poor consumer satisfaction for those who just bought a set and are expecting some magic increase in quality on their old collection of VHS tapes. Of course, you could also be one of the many who realize a good flat panel display deserves a PS3, Xbox 360, or HD DVD player to go with it to throw on some quality images, and dived in to buy some new gear, and a movie or three. So let us know in the comments, do you plan to return some swag this holiday? Or are you planning on getting some more? And if so, can we come over and check out your setup?Read - Up to 20% could return sets, or...Read - Shoppers return to buy more
First Engadget iPhone returned
Hot on the heels of the Engadget iPhone headcount (12, if you didn't know), the very first Engadget iReturn has taken place. After ten and a half hours of waiting in line -- but less than 24 hours of actual ownership -- iPhone number one has been taken back to the store, citing "janky keyboard" and "no money for rent" as reasons behind the return. Note the look of utter shock, confusion, and hurt on the face of the Apple employee as she notified us of their 10% restocking fee (after the break).
Will it Return?: Best Buy refuses to exchange blended camcorder
You gotta hand it to those sadistic bastards from Will it Blend?: not only have they struck viral marketing gold by playing to our innermost voyeurs, they clearly have a wicked sense of humor, as evidenced by their futile attempt to return the completely obliterated camcorder that got sacrificed in the last segment. Luckily for us, Team Blendtec decided to secretly tape their exploits (video after the break), and while the salesdrones do seem slightly shocked at the product and ridiculous story that goes along with it, they certainly do Best Buy proud by keeping their cool during a clearly provocative encounter. There's also a lesson to be learned here: not only does the regular manufacturer's warranty (and the BB return policy) laugh in the face of such situations, if you thought that the flimsy "extended service contract" you bought covers gadgets in powdered form, well sir, you'd be out of luck.[Thanks, El_Capitan]
