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Google+ app updated with iPad support
Not to be outdone by Twitter's big update today, Google has also updated its Google+ app, with support for the recent Google+ Events feature, full support for usage on the iPad, and the ability to start and join hangouts directly from the iOS interface. It's pretty snazzy -- if you're a Google+ fanatic, this is probably one of the better updates for the app you'll see. The Google+ app is a free download, and of course joining the Google+ network is free with any Google account.
Google drops OS X Leopard support for Chrome 22 dev release
Just as we catch wind that Apple's released the Gold Master version of Mountain Lion, the latest version of Chrome to hit the browser's developer channel -- that's version 22.0.1201.0, for the record -- isn't so supportive of OSX 10.5 and lower. Perhaps Leopard enthusiasts should take this as a friendly nudge toward to wild, snowy world of 10.6.
Adobe confirms it won't support Flash on Android 4.1, stops new Flash installs from Google Play on August 15th
Adobe was very public about dropping mobile Flash last fall. In case that wasn't clear enough, the developer just drew a line in the sand: Android 4.1 doesn't, and won't ever, get certification for Flash. The company is stopping short of saying that Flash won't run, but it's evident that Adobe won't help you if the web browser plugin doesn't install (or breaks in spectacular fashion) on that Nexus 7. Just to underscore the point, the firm is also halting new installations of Flash from Google Play as of August 15th. Security updates and other vital patches will continue on for existing users. Any fresh downloads after that fateful day, however, will have to come from Adobe's mausoleum for old versions. The company had already said that HTML5 was the way forward on phones and tablets -- now we know just how quickly it's backing up that claim.
Final Fantasy XI: Seekers of Adoulin not on PS2 outside of Japan
If you're a Final Fantasy XI player still playing the game on the PlayStation 2, it looks like you're in for a disappointment. After the surprising announcement that the game was getting a new boxed expansion, it was noted that the official site didn't list PS2 support. According to community representative Matt "Baryohne" Hilton, that wasn't an accident: Seekers of Adoulin will not be available for PS2 players in North American and European markets. Japanese players on the console will still be receiving the expansion, likely due to the higher percentage of console subscribers in Japan compared to other regions. Hilton was quick to point out that support would still be offered to PS2 players, but that's cold comfort to any console players left out of the upcoming expansion. There's been no word yet on whether or not the game will begin phasing out console support entirely, but if you consider the age of the PS2, it's entirely within the realm of possibility. [Thanks to FusionX for the tip!]
Windows Phone 8 updates coming over the air, early access to 'registered enthusiasts,' 18 month support program announced
Tired of plugging your Lumia 900 into your PC or Mac in order to apply software updates? Tough luck -- you'll still be doing it while future buyers snack on Windows Phone 8. Harshness aside, Microsoft made clear at today's Windows Phone Summit that all WP8 updates will be delivered over the air, with an available program to give "registered enthusiasts" early access prior to broad consumer pushes. The real kicker, however, is this line: "Devices are supported with updates for at least 18 months." For those keeping count, the Lumia 900 shipped here in the US on April 8th. Two months later, it's already confirmed that the flagship WP7 handset in America won't get Windows Phone 8. We'd also like to take this opportunity to remind you just how poorly an identical promise from Google went over in May of 2011. You may remember Andy Rubin confessing that an 18 month Android update program was being put into place at Google I/O 2011, and here we are -- halfway through 2012 -- and we've still heard zero details on how that's being policed. Pardon our skepticism, but we'll need to see it to believe it. To check out the latest updates from Microsoft's Windows Phone event, visit our liveblog!
Samsung launches customer service app on Android as proof that it Cares
Worried that Samsung is too busy selling millions of devices to care about you, the individual consumer? Fear not, for the company has released an app to prove its unconditional dedication to your happiness, and it's appropriately called Samsung Cares. The program serves as a hub for online support, offering how-to videos, troubleshooting guides, FAQs and service ticket tracking. Oh, and for those who don't own a Samsung device but still want the sweet reassurance of the company's interest in your well-being (or perhaps you just use other products made by Sammy), the free app can be downloaded on any phone or tablet running Android 2.1 or higher. Head to the source to grab a copy for yourself.
PSA: Google Play offers 24/7 phone support for apps, books, movies and music
Maybe it got lost in the transition from Android Market to Google Play, but it's come to our attention that Mountain View's now offering phone support for any issue related to its shop. The deal's fairly simple; if you happen to run into any troubles with apps, tunes, books or movies purchased from Play, then you can head to a dedicated support page, pop in your G credentials, let 'em know what the problem is, and within minutes a "specialist" should be ringing you. Indeed, a good move on Google's part. Now you know where to go the next time your favorite app goes missing.
Windows Vista support isn't an eternal flame, but from tomorrow it's 'extended'
Remember how we told you that Windows Vista was getting extended support? Well here's a little PSA: that new phase begins tomorrow, and it's slightly different to what Redmond calls 'mainstream' support. You'll still get security updates until April 2017, but according to Microsoft's general support policy you'll lose certain other benefits. Key among those are warranty claims and no-charge incident support. So, after the party is the after-party -- at least until you're ready for an upgrade party.
Don't bother buying Adobe Photoshop CS6 for your 32-bit Mac
Look, how many bits you choose to process in the privacy of your own home is entirely your business, but don't expect the latest Photoshop to work on anything less than a 64-bit multi-core Mac running a minimum of Snow Leopard. Adobe's update brings a compute-heavy 'Mercury Graphics Engine' as well as better 3D and video manipulation, with the sacrifice of 32-bit support unless you're running Windows -- although even then certain features will be limited. The message is clear: jump on the upgrade treadmill or sacrifice 65 user-feedback-inspired features and a new crop tool.
Verizon updates Revolution with Remote Diagnostics, HTC turns to LogMeIn
Both Verizon and HTC are experimenting with remote diagnostics and tech support. Big Red will be offering the tool to owners of the LG Revolution first. The VS910ZV8 update delivers a number of changes, but the most notable new feature is the integration of Verizon Remote Diagnostics. Now, when a customer calls support, the technician (or script follower, as the case may be) on the other side can take control of the user's device to troubleshoot or demo apps. And, just in case you're paranoid about handing over the keys to your handset, the tool only collects info such as battery temp, OS version and what apps are installed -- your contacts and other personal data are safe from prying eyes. HTC plans to offer similar capabilities on its phones, but through LogMeIn Rescue. Future handsets from the company will come with the app preinstalled so that HTC's own technicians can diagnose issues and tweak settings. For more details on the Revolution update hit up the source link and check out the PR after the break for the low down on HTC's initiative.Update: It looks like the Droid Charge will also be getting an update soon that will install Verizon Remote Diagnostics. This could be a pretty quick roll out.
Apple shuttering iWork.com document sharing, hopes you'll embrace the iCloud
Cupertino would like to formally thank you for your interest in iWork.com, but before the summer's through, it's hoping you'll be stuck with your head firmly in the iCloud. Apple sent an email notice out this week, letting iWork.com users know that, as of July 31st, it'll no longer let users publish or share documents through the service. Moving ahead, the company's focused on making iCloud the document sharing iService of choice. For more information on how to tie up those iWork.com loose ends as the deadline draws near, click on the source link below.
Windows support will last forever (almost), thank you Microsoft!
Just when you needed one more reason to carry on loving Windows Vista, Microsoft has gone and increased its customer support period. An extension has also been granted to Windows 7, which will get a full ten years of support instead of the usual five. There's been no announcement or fanfare, except for a brief communication from Microsoft Japan that sets out the new end dates. XP's support will stop in 2014, Vista's will shut down in 2017 and Windows 7's will come to a close in post-apocalyptic 2020, at which point call center staff will no doubt throw a party on Europa. [Thanks, Abhishikt] [Happy elderly couple photo via Shutterstock.]
MacTech Boot Camp
"MacTech Boot Camp is specifically designed for those techs and consultants supporting home users, small office/home office, and small-to-medium sized businesses. This one-day, hotel-based, seminar is designed specifically to help you be the most successful consultant you can be. Learn. Network. Expand your horizons." We're a media sponsor for the MacTech events, and from what we have seen they are quite excellent. Plus, there's a special deal for TUAW readers here that'll save you US$200. To see what sessions and topics will be covered, check out this page. For a full schedule, look here. Did I mention lunch is included? Seriously, if you are a consultant for the clients mentioned above, these Boot Camp sessions are an excellent way to get up-to-date on what's going on with Apple technologies.
Canonical to end official Kubuntu support with 12.04, crushes your Plasma-powered dreams
Standard Ubuntu, with its Gnome roots and Unity interface may get most of the attention, but there are many different varieties of the world's most popular Linux distro. Most, like Xubuntu and Edubuntu, are community efforts entirely maintained by volunteers. Now Kubuntu, the KDE-sporting edition will be joining the ranks of the unofficial. After seven years, Canonical has decided to focus all of its efforts on Ubuntu proper, and will be ending paid support for Kubuntu with version 12.04. That doesn't mean that the variant is dead, only that it might not be a great choice for enterprise customers. Check out the source for the full letter from (former) lead developer Jonathan Riddell announcing the change.
DoubleTwist update brings podcast support to auditory Android users
A fresh version of the DoubleTwist media player hit the Android Market this week, offering a whole new world of podcast possibilities -- for a price. With the in-app upgrade, users can search for and subscribe to a variety of podcasts from the comfort of their own handsets. It's pretty simple. The app will automatically download the latest episodes, too, though there's an option to restrict all downloads to WiFi, in case you're worried about eating into your data plan. You can also choose to either stream or download each file, and manage all your feeds straight from your device. It's available now as an update to the DoubleTwist Pro package, though it'll cost you $4.99 to make the jump. If that seems worth it, you can upgrade at the coverage link below.
WiebeTech Drive eRazer Ultra provides super-secure drive wiping
For Mac repair shops, enterprise tech support teams, and consultants who need to wipe all data off of hard drives before selling or recycling old Macs, there's now a fast way to erase those drives without tying up a machine for a long time. WiebeTech has a new device called the Drive eRazer Ultra (US$249) that promises to make cleaning those pesky drives a fast and easy process. WiebeTech provided a Drive eRazer Ultra to TUAW for testing and review, and the device does an amazing job of wiping all of that private or corporate information off of hard drives. In this review you'll read about what makes the Drive eRazer Ultra such a useful device. To start off with, erasing a computer's hard drive completely usually means that you remove the drive from the computer. Sure, you can boot a computer off of an external drive and then run a utility to do the dirty work on an internal drive, but that ties up the computer for the entire time that the drive is being erased. Using a multiple-pass erase to ensure that your drive is completely unreadable can literally take days if you're using Apple's Disk Utility to do the job, and other software-based erasure methods take equally as long. The Drive eRazer Ultra erases drives at their maximum write speed, so the job is done faster. WiebeTech says that new drives are erased at 7 GB/minute while older drives will putt along at 7 GB/minute. No computer is required -- you just remove the hard drive, then use the included cables to connect it to the Drive eRazer Ultra. The device has a rocker switch and two-line LCD display for selecting the erase mode and showing how long it will take to the erasure to complete. %Gallery-146705% There are ten different erase specifications that are supported by the device: a quick erase that just does a single pass writing all zeroes on the drive, a custom erase that can run 1 to 99 passes overwriting with zeroes or a user-selected pattern, Secure Erase N or E that initiates a drive's built-in Secure Erase normal or enhanced function, US Department of Defense "Clear" or "Sanitize" standards, NIST special publication 800-88 "Clear" or "Purge" standards, the Canadian CSEC ITSG-06 data sanitization standard, Great Britain's HMGIS5 "Baseline" or "Enhanced" drive erasure standard, and the Australian government's DSD ISM 6.2.92 data sanitization standard. If your job requires you to print out labels that describe the details of the erasure (for audit reasons, for example), there's a serial port for Zebra brand label printers. Those labels can then be attached to the drives or to a box or bag used for disposal of the drive. The Drive eRazer Ultra supports 2.5" and 3.5" SATA drives, 3.5" IDE/PATA drives, and other drives using optional adapters. If you're erasing a 3.5" drive, there's a metal protective plate included that you can screw onto the drive to protect the drive electronics and help dissipate heat. For my testing, I grabbed a 160 GB Hitachi drive that had previously resided in a MacBook and that was loaded with about 100 GB of video backups. To use the Drive eRazer, you need to plug in a power brick that's about the same size and weight of the unit itself, grab the correct cable (SATA in this case), and make both power and data connections to the drive. Flipping the power switch on the box powers up the drive, and the display shows a command for doing a quick erase. I chose to look at the drive information screens first, which provide data on the capacity of the drive, the number of bad sectors on it, the number of times that the drive has been powered on and off, the number of times the drive has been stopped and started, and an estimate of the time to do a Secure Erase (enhanced or normal). The user interface is really quite simple to use, and it took very little time for me to set the default erase specification to "DOD Sanitize." The device warns the user that it will erase all data -- which I thought was silly since that's what the device is supposed to do -- and then estimates how long it will take to perform the erasure. Sanitizing is "the removal of sensitive data from a system or storage device with the intent that the data can not be reconstructed by any known technique," according to Wikipedia. The DOD Sanitize specification (DOD 5220.22-M) recommends that you "Overwrite all addressable locations with a character, its complement, then a random character and verify" to sanitize information on writable media. To complete this process, the Drive eRazer Ultra took about 2 hours and 16 minutes. As soon as that was done, I took the same drive and ran it through the "Most Secure" erase option in Disk Utility, which also complies with DOD 5220.22-M. That method took slightly over 8 hours to complete. This isn't a device that most Mac owners are going to rush out and buy, but for those who are constantly erasing drives, the Drive eRazer Ultra can pay for itself quickly in terms of sheer convenience and time saved wiping data. For those teams and individuals, this is an indispensable device.
Galaxy Nexus and other CDMA devices removed from Google Support pages
Some of you may have noticed that the Verizon version of the Galaxy Nexus is no longer listed as a supported, official developer device by Google. Despite rumors to the contrary, it doesn't appear this has anything to do with the kerfuffle over Wallet, but instead centers around technical issues relating to the APK files required for CDMA connectivity and the signing of those libraries. Other devices have also disappeared from the support pages, including the Nexus S 4G and the Verizon-branded Xoom. Google has posted an update explaining that, "for various technical reasons" CDMA telephony is handled by binaries provided by the carrier in newer devices. The result is different signatures being associated with those APKs than a pure AOSP builds and, thus, those essential components don't function properly.Google explained the disappearance by saying "we aim to make sure that we are as clear as possible about the degree of support that devices have," before going on to promise all Nexus devices would continue to have unlockable bootloaders and that as many of the closed-source binaries as possible would be made available. For the complete statement hit up the source link.
Apple sends takedown notice about customer support email
If you've ever corresponded with Apple Support (or any major customer support outlet, really), you might have seen that little notice at the bottom of the email that says any conversation included "may be privileged and may contain confidential information." Most of the time, that's just a weak move to try and cover up any issues that customer support may cause. But in Apple's case, they sometimes try to take it seriously. David Bowles is a blogger who had an issue with his Thunderbolt display warranty, and when he corresponded with Apple about it, he posted it on the Go Inside magazine website. Just a little while after that, however, he received an email from Apple's tech support notifying him that they'd seen the "confidential" information posted online, and telling him that he should take it all down, under threat of "further action" (whatever that may be). After discussion with a support manager, Bowles eventually decided just to take down the correspondence from Apple (the rest of the post is still up, and TechCrunch is publishing the takedown notice), and that seems to have calmed the beast for now. So what does this mean for the rest of us? Probably not much -- Bowles emailed the link of the blog post directly to the tech support crew, so even if Apple is searching the web for its emails being posted, it's unknown if the company would have found Bowles email post at all. And though the takedown email did threaten "further action," it's hard to guess just what that further action would be. Even if Apple really did want to keep these emails from being published (and they probably don't really care, otherwise they would go after TechCrunch), it's hard to say what kind of legal ground they'd be able to stand on. In other words, much ado about nothing. As for Bowles, there's no news on if his Applecare warranty ever got fixed the way he wanted it, but his blogs sure didn't suffer for the attention.
Love is in the Air customer support policy
Blizzard has posted a guide to what customer service and support can and cannot do for players during Love is in the Air, the WoW in-game holiday that runs between Feb. 5 through 20. As with most in-game events like this, players will be getting exclusive items, quests, tokens, prizes, and chances on really rare items like mounts from daily bosses. These events are designed to be rare and happen only once a year, and Blizzard stresses (again, by design) that these titles, achievements, and other event goodies need to be acquired during the holiday. Legitimate claims of items lost with logs will be restored as normal, but Blizzard wanted to make sure people knew in advance that item purchases and achievement-related issues during this limited-time event will most likely not be able to be addressed. Putting out notices like this is definitely a nice move by the community team. Many people have complained in the past of not knowing when a new event was starting in game or that their schedules did not permit them to complete all of the necessary holiday achievements and get all of the accompanying items. For many of those, the bright line rule is that "Blizzard wants these things to be rare," so they are rare by design. Remember: Get your holiday stuff done ASAP. This is your early notice that things will most likely not be given to you if you miss the event. The full blue post, after the break.
Behind the Mask: Throwing stones at their glass houses
This week on Behind the Mask, we're going to take an in-depth look at Champions Online's new Earth powerset. It took me quite a while to review Wind, and Earth is relatively new. Why the time disparity? The real answer is that I looked at Wind long before last week, but I didn't really find anything fun or exciting at a first look. Earth is a lot different. Earth has a lot of potential for combining powers between the set; it can Stagger enemies and then exploit that Stagger for damage or bonus effects. Because a lot of the Earth tricks eat your Stagger stacks, you have to choose between keeping Stagger on your targets for the debuff or eating it for the bonus power effects. On top of that, it has the first viable Brick archetype heal, making the Mountain the second reliable Archetype tank. Earth is a lot of fun.
