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When I left World of Warcraft, about two years ago, if you wanted to talk to Blizzard, you didn't have many options. You could submit an in-game ticket if you had a problem or post complaints or discussion in the forums and hope for a response. But response time for GMs was typically slow and you...

2 years ago 0 Comments
March 30, 2013 at 8:00AM
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WoW Archivist explores the secrets of World of Warcraft's past. What did the game look like years ago? Who is etched into WoW's history? What secrets does the game still hold? Last week, I included some passionate but mostly reasonable discussion of debuffs on the official forums from the ear...

2 years ago 0 Comments
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Have you ever been curious what, exactly, a community manager does from an insider perspective? Here to help you with that is Brian Green, who's developed for both Meridian 59 and Storybricks. Green wrote an essay on how community management is often misunderstood and how it can be both effective...

2 years ago 0 Comments
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Lately, the EU forums have been on my must-read list due to posts like this one. Poster Ask (no sign of Embla) posed the question, as it is right and appropriate that Ask should do, of whether or not Blizzard could or should release new content without there being a PTR or beta for it. I wasn'...

2 years ago 0 Comments
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Equal parts creepy and adorable, CyanogenMod's new character has been gifted his first big appearance, in his own animation for the Android modder platform of choice. Cid (that's short for CyanogenMod ID) will replace the slightly overfamiliar skateboarding Android icon when you turn on your now t...

2 years ago 0 Comments
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Yesterday the world awoke to the grandest of holidays: Community Manager Appreciation Day. CMAD has a long and rich history dating all the way back to 2010, when the communities of games, websites, and forums decided they would stop bickering, trolling, flaming, squabbling, and misspelling long e...

3 years ago 0 Comments
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Didn't feel like brawling for two-dollar waffle makers at Wally World this past Black Friday? Don't fret, because Cyber Monday is just a few hours away -- there are literally only a few clicks between you and some awesome online deals. Best of all, you don't even need leave your abode or bear l...

3 years ago 0 Comments
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Your smartphone and / or tablet is just begging to get updated. From time to time, these mobile devices are blessed with maintenance refreshes, bug fixes, custom ROMs and anything in between, and so many of them are floating around that it's easy for a sizable chunk to get lost in the mix. To mak...

3 years ago 0 Comments
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Every week, WoW Insider brings you Encrypted Text for assassination, combat and subtlety rogues. Chase Christian will be your guide to the world of shadows every Wednesday. Feel free to email me with any topic requests or questions you have! I feel bad for all of the guild leaders who are look...

3 years ago 0 Comments
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In a week of transition for SOE, Star Wars Galaxies is changing things up as well. It appears that Community Manager Lydia "Zatozia" Pope is moving to other titles in SOE, making way for her replacement: "Greetings Star Wars Galaxies players! Zatozia has been a part of your community for quite...

3 years ago 0 Comments
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Patch 4.0.6 brought with it a rather nasty bug that primarily affected non-mana using DPS including hunters, feral druids, rogues, and death knights. The client was disagreeing with the server on exactly how much haste refreshed the regeneration time of focus, energy, and runes, causing the client ...

4 years ago 0 Comments
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Today, Turbine lost its Patience -- but not in the way you're thinking. Over Twitter, Meghan "Patience" Jenks announced that after six years, she is leaving the studio to move back to California: "I guess it's time to break the news -- Friday is my last day at Turbine. I'm heading back home to CA. ...

4 years ago 0 Comments
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Here's a bit of sad news for all WoW players not lucky enough to live on the west coast: Blizzard CM Bashiok has announced that the official Cataclysm start time for all North American servers will be Dec. 7 at midnight PST. This will include servers on other time zones. So, sorry eastern time peop...

4 years ago 0 Comments
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It was hard to miss Final Fantasy XIV at PAX Prime this year -- its booth loomed large, white and sprawling right inside of the main exhibition hall doors. As players poured in to get their hands on this imminent title, Massively pulled aside Square-Enix's Yasu Kurosawa and Sage Sundi for a chat ab...

4 years ago 0 Comments
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An article at GamePro caused a bit of a stir in the gaming industry yesterday, sparking discussion on a topic covered at this year's PAX East -- namely, that of the history of Community Managers and what their jobs entail. Now, there is a fair amount of background to AJ Glasser's article that ...

4 years ago 0 Comments
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It's sad news for the World of Warcraft community today as longtime Blizzard community manager Eyonix has announced that he's leaving the company. He announced his departure in a simple and direct post on the official forums: "For nearly six years, we've shared our thoughts with one and other, we...

4 years ago 0 Comments
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Massively has invited Jagex Games Studio, developer of RuneScape and other online titles, to share with the MMO community some of the unique challenges and tasks that they deal with on a daily basis. In the first of a regular dev diary series, Jagex's Kelvin Plomer (Head of Community Management) ...

4 years ago 0 Comments
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The somewhat European inspired fantasy MMO The Chronicles of Spellborn is shutting down its Japanese service, causing a stir of worry and discussion about the title's future in other territories within the community at large. To make matters worse, the one person who could've cleared up any confusi...

5 years ago 0 Comments