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Apple is reportedly readying substantial changes to how it runs its Genius Bar support service in-stors, according to 9to5Mac. While the current walk-in system requires the customer to explain the issue then be given an appointment soon after, the new 'Concierge' service (as it'll apparently be ca...

February 24th 2015 at 3:01am 0 Comments
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Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software for a while, but now the solution has been given a worldwide release. By wielding IQ Care (and asking a phone owner's permission, we're assured), technicians can see device-specific stats such as a ba...

February 20th 2013 at 1:38am 0 Comments
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In May of this year, Apple worked with local and state officials in Texas to secure an economic development package with the promise of expanding its presence in the city of Austin. Now the company is following up on its promise, buying up land in Austin to begin the expansion. The Austin Busine...

July 18th 2012 at 11:00am 0 Comments
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It's no secret that Netflix has grand plans to expand its global footprint that now feeds media to some 20 million North American subscribers. Hell, the company was boasting of the "significant dollars" allocated to its 2011 international expansion plans just four months ago. While nothing's offici...

March 31st 2011 at 2:57am 0 Comments
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All's not well in hybrid solid state storage land, as owners of Seagate's Momentus XT are facing serious issues with their drives -- despite glowing initial reviews, a number of long-term users claim that the drives chirp, crash, stutter, and freeze with alarming regularity, particularly when insta...

February 20th 2011 at 5:01pm 0 Comments
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Apple has filed two new trademarks right before the holidays this week. VoicePass is the first one -- it's filed in the category of "construction and repair services," so it likely has to do with supporting broken devices. MacNN says that the VoicePass service is used when calling in to customer su...

December 23rd 2010 at 5:30pm 0 Comments
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World of Warcraft accounts have been under siege for years, with hackers and gold-selling outlets stealing passwords, items and more to fill their coffers, selling that gold to unwitting buyers. Blizzard has fought back incessantly over the years to stem the tide of gold farming and account hackin...

September 22nd 2010 at 3:00pm 0 Comments
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Google readily admits that its Nexus One customer support at launch was lacking. However, the Goog says that it's committed to improving the experience as it blazes a path into the world of consumer handset sales. Today, more than a month since the launch of the Nexus One, Google is offering owners...

February 9th 2010 at 2:14am 0 Comments
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Sharp just recently announced that its AQUOS Advantage Program would be expanded to cover 32- and 37-inch sets here in the States, and apparently it felt quite rotten about leaving our dear friends to the north out in the cold. Sadly, the Canadian launch of the platinum-level customer support exper...

December 12th 2008 at 8:01pm 0 Comments
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Owners of Panasonic LCD HDTVs can finally enjoy the same luxuries afforded to the plasma owners, ending a two-year phase of panel discrimination. The outfit's "exclusive" service has been rechristened VIERA Concierge and is now available to both LCD and PDP owners. Per usual, callers will be connec...

July 7th 2008 at 12:26am 0 Comments