Customersupport

02.24.15
Apple rumored to overhaul its Genius Bar, add 'Concierge' service
02.24.15

Apple rumored to overhaul its Genius Bar, add 'Concierge' service

Apple is reportedly readying substantial changes to how it runs its Genius Bar support service in-...

View
02.20.13
Carrier IQ gives its remote smartphone diagnosing tool a global release
02.20.13

Carrier IQ gives its remote smartphone diagnosing tool a global release

Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software...

View
07.18.12
Apple buying land for expansion in Austin, Texas
07.18.12

Apple buying land for expansion in Austin, Texas

In May of this year, Apple worked with local and state officials in Texas to secure an economic de...

View
12.08.11
Microsoft launches AnswerDesk online, brings tech support to your basement apartment
12.08.11

Microsoft launches AnswerDesk online, brings tech support to your basement apartment

Love getting others to fix your computer, but hate the nuisance of putting on pants and leaving y...

View
03.31.11
Netflix beefing up service center in preparation for global launch
03.31.11

Netflix beefing up service center in preparation for global launch

It's no secret that Netflix has grand plans to expand its global footprint that now feeds media to...

View
02.20.11
Momentus XT hybrid drive causing headaches, Seagate working to fix
02.20.11

Momentus XT hybrid drive causing headaches, Seagate working to fix

All's not well in hybrid solid state storage land, as owners of Seagate's Momentus XT are facing se...

View
12.23.10
Apple trademarks 'Express Lane' and 'VoicePass'
12.23.10

Apple trademarks 'Express Lane' and 'VoicePass'

Apple has filed two new trademarks right before the holidays this week. VoicePass is the first one...

View
12.07.10
Google: Chrome OS laptops won't dual boot with Windows, live customer support for Cr-48 owners
12.07.10

Google: Chrome OS laptops won't dual boot with Windows, live customer support for Cr-48 owners

We know there's a lot to digest after Google's Chrome OS event today, but following the shindig we...

View