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UK telecoms regulator Ofcom is currently reviewing whether BT and Openreach, a subsidiary which manages most of the UK's broadband infrastructure, should be left alone or separated entirely. Sky and TalkTalk have already expressed their views -- unsurprisingly, they want the pair split up -- and n...

August 24th 2015 at 10:15am 0 Comments
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Between price, data allowances and customer perks, there are plenty of things to consider when choosing a new mobile plan. But all of that research is moot if the carrier you end up choosing has poor coverage in your area. The four major providers -- EE, Three, O2 and Vodafone -- offer coverage ma...

August 13th 2015 at 6:48am 0 Comments
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It was only a matter of time, but smartphones are now officially the UK's most popular internet-connected device. For the first time, more people are choosing smartphones to get online than laptops, according to stats published today in Ofcom's annual Communications Market Report. Smartphones are no...

August 6th 2015 at 9:40am 0 Comments
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When your contract is up and you're toying with switching to another carrier, the hassle of porting over your number might stop you from actually following through. UK communications regulator Ofcom realises that, so today it's outlining plans to improve mobile switching by putting the onus back o...

July 28th 2015 at 5:42am 0 Comments
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When Ofcom announced its new "Strategic Review of Digital Communications," the last of which forced BT to create Openreach, Sky and TalkTalk immediately came forward calling for both businesses to be broken up once and for all. Today, the regulator has published a discussion document for the revie...

July 16th 2015 at 4:50am 0 Comments
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UK telecoms regulator Ofcom is currently taking a long, hard look at BT and its subsidiary Openreach, which is responsible for managing the company's broadband infrastructure. Ofcom's deciding whether it's in everyone's best interests to split the two completely, a move championed by several of BT...

July 9th 2015 at 1:45pm 0 Comments
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While technology has helped the UK's emergency services evolve, people in need are largely required to report incidents by calling 999. It's an adequate solution for the majority of cases, but if someone is the victim of a break-in, picking up the phone just isn't feasible. That's why the the Inst...

July 8th 2015 at 5:02am 0 Comments
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As part of its job as the communications industry regulator, Ofcom routinely checks to see if UK mobile carriers are doing a good job of looking after their customers. This includes how they log complaints and what they do once they've received them. After almost three years of investigation, the...

July 3rd 2015 at 4:05am 0 Comments
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Before dialling an unfamiliar service number, many of us feel an overwhelming sense of dread. Not just for 0800 and 0808 "freephone" numbers, which are now free to call from a mobile, but numbers starting with 084, 087 and 09 too. From experience, you know what they represent: expensive call charg...

July 1st 2015 at 3:01am 0 Comments
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It's no secret that Sky wants BT and Openreach split up. When Ofcom announced its new review of the UK telecommunications industry, the broadcaster said "structural separation" was vital to address what it perceives as a conflict of interest. Now that the investigation is underway, Sky has publish...

June 29th 2015 at 9:40am 0 Comments
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BT has asked Ofcom to relax requirements imposed on its Openreach network arm to provide traditional telephone services, with the expectation VoIP systems "will be used nationwide by 2025." Currently, Openreach is mandated by Ofcom to build and maintain equipment that provides fixed-line phone ser...

June 26th 2015 at 8:20am 0 Comments
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When Ofcom announced that consumers can ditch their contract if broadband speeds aren't as advertised, it also said it would also make changing providers even easier. This new "one touch" process comes into effect today, finally putting the responsibility of switching onto the company you wish to...

June 20th 2015 at 5:30am 0 Comments