According to Rotten Tomatoes, visitors were confusing the "want to see" rating with its "Audience Score." The latter shows the percentage of all users who've rated a movie or show positively -- which in RT land means a rating of 3.5 stars or more -- and is reserved for post-release.
"We're doing it to more accurately and authentically represent the voice of fans, while protecting our data and public forums from bad actors," the Fandango-owned site said in its blog post. The update follows changes made to the critics criteria last August aimed at opening up the Tomatometer to independent voices from YouTube and around the internet.
After taking down a series of negative Captain Marvel user reviews, Rotten Tomatoes is also removing comments altogether for films in pre-release. "Unfortunately, we have seen an uptick in non-constructive input, sometimes bordering on trolling, which we believe is a disservice to our general readership," the site wrote in its blog post. "We have decided that turning off this feature for now is the best course of action." Users will still be able to comment on a film as normal once it's out in theatres.
Rotten Tomatoes' bipartite critics score has previously been bashed by Hollywood for derailing its tentpoles. But those claims didn't hold up to scrutiny. The audience rating issue, on the other hand, is more like YouTube's problem with "dislike mobs." Though these latest RT updates could go some way in resolving the problem for hot-button films on the horizon, it still won't stop people from taking out their grudges on the audience score, regardless of whether they've actually watched the movie in question.
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