Customer service on Twitter now includes location sharing
Get more help via DM with a brand’s account.
Twitter tests custom profiles for customer service DMs
They'll make businesses' DMs more human and personal.
Smarter bots are coming to Facebook, Google and Amazon assistants
MindMeld's tech gives assistants a "deep understanding" of products and services.
Twitter adds business auto-replies for faster customer service
Now you'll get a canned response when you slide into those corporate DMs.
Leaked Google support app shares your Nexus phone's screen
Google Support would help you set up your new Android phone.
Samsung reps can remote control your S7 for troubleshooting
The feature's available through the latest version of the Samsung+ app.
It's getting easier to use Twitter for customer service
Now it's adding two customer support tools for businesses.