Verizon partner exposes 14 million customer records
Some of it included personal info.
Twitter DM buttons let brands help (or sell to) users
The buttons were made to complement the social network's Direct Messaging Cards.
Apple offers its iPhone repair tools to third-party shops
You won't have to visit an Apple Store to get a quick fix.
Valve: Steam gets 75,000 complaints a day, so be patient
The company responds to accusations of slow customer service by pointing out it's not just you.
Customer service on Twitter now includes location sharing
Get more help via DM with a brand’s account.
Twitter tests custom profiles for customer service DMs
They'll make businesses' DMs more human and personal.
Smarter bots are coming to Facebook, Google and Amazon assistants
MindMeld's tech gives assistants a "deep understanding" of products and services.
Twitter adds business auto-replies for faster customer service
Now you'll get a canned response when you slide into those corporate DMs.