Amazon won't have to offer a phone helpline in the European UnionThe court ruled that Amazon can stick to online support.By J. Fingas, 07.10.2019TwitterFacebookRedditMailShare
Google's CallJoy is an AI phone operator for small businessesIt follows Google's automated reservation tool Duplex.By K. Holt, 05.01.2019TwitterFacebookRedditMailShare
Sprint expands in-home sales and support to New York and L.A.By S. Dent, 06.29.2015TwitterFacebookRedditMailShare
Comcast wants customers to track and rate its techniciansBy E. Alvarez, 11.25.2014TwitterFacebookRedditMailShare
Apple has a "War Room" to monitor iOS 8 problems as they emerge on social mediaBy Y. Heisler, 09.19.2014TwitterFacebookRedditMailShare
EE lets queue-jumpers pay 50p for faster customer serviceBy M. Brian, 08.15.2014TwitterFacebookRedditMailShare
You can now tweet O2 for account information thanks to #TweetserveBy S. Silbert, 12.17.2013TwitterFacebookRedditMailShare
An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer serviceBy D. Murph, 12.10.2012TwitterFacebookRedditMailShare
AT&T offers personalized 'video bills' to explain and soothe in equal measureBy S. Sakr, 12.05.2012TwitterFacebookRedditMailShare
The extremes of technology customer service: how common sense and empathy create unmatched loyaltyBy D. Murph, 09.24.2012TwitterFacebookRedditMailShare
Sprint to increase in-store service for iPhone customersBy K. Hodgkins, 09.06.2012TwitterFacebookRedditMailShare
Customer service avatars coming to JFK, La Guardia, Newark airports (video)By S. Sakr, 05.22.2012TwitterFacebookRedditMailShare
Samsung launches customer service app on Android as proof that it CaresBy B. Molen, 05.17.2012TwitterFacebookRedditMailShare
Remote smartphone diagnostics: the new Carrier IQ or helpful support tool?By B. Molen, 03.27.2012TwitterFacebookRedditMailShare
T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' aheadBy Z. Honig, 03.22.2012TwitterFacebookRedditMailShare
Microsoft strikes deal with 24/7, promises to 'redefine' customer serviceBy D. Melanson, 02.07.2012TwitterFacebookRedditMailShare
Verizon backs down from convenience fee, values your two centsBy B. Heater, 12.30.2011TwitterFacebookRedditMailShare
Verizon's $2 convenience fee inconveniences the FCCBy Z. Honig, 12.30.2011TwitterFacebookRedditMailShare
Leaked memo details Verizon's $2 fee for paying your bill; autodraft or ACH the only way out (update: confirmed)By D. Murph, 12.29.2011TwitterFacebookRedditMailShare