The court ruled that Amazon can stick to online support.
Google's CallJoy is an AI phone operator for small businesses
It follows Google's automated reservation tool Duplex.
Sprint expands in-home sales and support to New York and L.A.
Since not everybody loves going to a phone store, Sprint recently launched Direct 2 You to help yo...
A newsletter a day keeps the FOMO at bay.
Now available on your smart speaker and wherever you get your podcasts: Apple Podcasts | Spotify | Google Play | iHeart Radio
Now available on your smart speaker and wherever you get your podcasts: Apple Podcasts | Spotify | Google Play | iHeart Radio
Comcast wants customers to track and rate its technicians
When it comes to offering great customer service, Comcast's reputation on the matter is far fr...
Apple has a "War Room" to monitor iOS 8 problems as they emerge on social media
A Reddit user yesterday described an interesting experience he recently had with Apple customer ser...
Slices of Apple episode 3: Customer Service
In episodes one and two of Slices of Apple, we looked at where Apple came from. We toured the cruc...
EE lets queue-jumpers pay 50p for faster customer service
If it didn't already feel like mobile operators were squeezing you for every penny, EE's n...
You can now tweet O2 for account information thanks to #Tweetserve
Here's an interesting, if somewhat unusual, approach to helping customers: European mobile ser...
An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service
One doesn't have to look far to find my true feelings on just about any company. PayPal, in p...
AT&T offers personalized 'video bills' to explain and soothe in equal measure
We don't know if this has customers' interests at heart, or if AT&T's call center...
