Customer service

05.17.12
Samsung launches customer service app on Android as proof that it Cares
05.17.12

Samsung launches customer service app on Android as proof that it Cares

Worried that Samsung is too busy selling millions of devices to care about you, the individual con...

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03.27.12
Remote smartphone diagnostics: the new Carrier IQ or helpful support tool?
03.27.12

Remote smartphone diagnostics: the new Carrier IQ or helpful support tool?

The importance of privacy has been dwindling for quite some time, and smartphones have become one o...

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03.22.12
T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead
03.22.12

T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead

T-Mobile USA CEO Philipp Humm sent word to his employees today that the company will be shuttering...

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02.07.12
Microsoft strikes deal with 24/7, promises to 'redefine' customer service
02.07.12

Microsoft strikes deal with 24/7, promises to 'redefine' customer service

A partnership between Microsoft and customer service company 24/7 may not exactly sound like the mos...

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12.30.11
Verizon backs down from convenience fee, values your two cents
12.30.11

Verizon backs down from convenience fee, values your two cents

The people (and government) have spoken and Verizon has listened -- and issued a press release....

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12.30.11
Verizon's $2 convenience fee inconveniences the FCC
12.30.11

Verizon's $2 convenience fee inconveniences the FCC

Just like hard working humans, giant companies like to get paid consistently and on time for serv...

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12.29.11
Leaked memo details Verizon's $2 fee for paying your bill; autodraft or ACH the only way out (update: confirmed)
12.29.11

Leaked memo details Verizon's $2 fee for paying your bill; autodraft or ACH the only way out (update: confirmed)

A couple of years back, AT&T offered select customers a $25 prepaid MasterCard to switch thei...

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12.08.11
Microsoft launches AnswerDesk online, brings tech support to your basement apartment
12.08.11

Microsoft launches AnswerDesk online, brings tech support to your basement apartment

Love getting others to fix your computer, but hate the nuisance of putting on pants and leaving y...

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11.28.11
Apple's retail tech can notice shoppers when they arrive
11.28.11

Apple's retail tech can notice shoppers when they arrive

Ever wonder how Apple employees know you need help or are there to pick up an order? Apple employ...

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