Geek Squad
Latest
Best Buy's $200 Amazon Prime rival offers tech support and free installs
Best Buy has started piloting a $200 membership program meant to rival Amazon Prime and Walmart's own take on a subscription service.
Best Buy stores will soon offer Apple-certified repairs
Today, Apple announced that it's partnering with Best Buy in a push to expand its service network. Customers can now choose from nearly 1,000 Best Buy stores across the US for service and repairs on Apple products. As part of the expansion, Best Buy's Geek Squad has nearly 7,600 newly Apple-certified technicians, who can make same-day iPhone repairs and service other Apple products. As we learned this spring, Best Buy will also collect iPhones for recycling.
10 reasons to join us at Engadget #ExpandNY!
It's what you've all been waiting for! Engadget Expand is the place this week. We're taking over the Javits Center in Manhattan on November 7th and 8th. We're pretty damn excited for what's on tap this year, and we think you should be too. But, in case you need convincing read on for 10 reasons to get pumped.
Engadget Expand is all about you. And us. But really, you.
Engadget Expand is our annual event that's all about you -- our fans. It's not your typical tech conference that's priced for people fortunate to have an expense account. We make the event completely FREE thanks to our generous sponsors, giving you the chance to experience the future -- right now. And while you're at it, you get to meet your favorite Engadget editors. When you join us at the Javits Center North in New York City next week on November 7-8, you'll be set loose on our show floor. You can check out some of our exhibitors and get your hands on gadgets that people can't buy yet (or in some cases, build your own in our workshops), head to our Expand stage and hear from some smart and inspiring people and so much more.
Currys launches 'Knowhow Movies' VOD service / money-pit
Today, Dixons Retail plc (Currys, PC World) and Rovi launch a UK-based VOD service under the retail giant's Knowhow paid-support brand (think: Geek Squad with more overcharging). You'll be able to buy and download movies and TV to your Windows PC or stream them to a Mac using Rovi's DivX technology with adaptive streaming. The platform is promised to swell to include smart TVs, Blu-Ray players, tablets, consoles and smartphones through 2012. You'll be able to register up to five devices with the service and switch between them as you wish, as long as everything's connected to the internet. Selected movies are available to rent for around £3 ($5), or can be bought in SD/HD for £13 ($21) / £18 ($29). Just as an FYI for consumers planning on signing up: most of the titles are available to buy on DVD for around two-thirds of that price, if you can bear to wait a couple of days.
Best Buy slaps Blue Label on Sony and Toshiba laptops, packed to the exhaust vents with extras
That fancy new Toshiba E305 we checked out back in January is up for pre-order now, and it's brought along a friend from Sony (the VPCSC1AFM/S) to join the Best Buy-exclusive Blue Label party. In terms of specs the two machines are practically identical -- both boast a 2.3GHz Core i5-2410M, 4GB of RAM, a 500GB hybrid hard disk, a Blu-ray drive, WiDi (and an adapter for your TV from Netgear), and a WiMAX radio. The big differences between the two PCs are price and size, with the 14-inch Toshiba weighing in just under 5 pounds and costing $900, while the Sony squeezes in under the 4-pound mark for $950. Considering the wealth of extras, including a year of Kaspersky anti-virus, 90 days of Geek Squad support, and an extended two-year warranty, the Blue Label machines are actually a pretty good bang for your buck and cost about $100 less than comparably equipped systems from their respective makers. If you don't care about things like Blu-ray or WiMAX, and distrust the Geek Squad though, you could save yourself some cash by skipping on these pre-configured models and going with a customized rig from Sony or Toshiba directly. PR after the break.
Best Buy charges $30 for PS3 firmware update, laughs all the way to the bank
In case you hadn't noticed by now, Best Buy's Geek Squad isn't always the most scrupulous sort, but their latest attempt to upsell consumers is truly off the charts. We've confirmed for ourselves that the Staten Island, NY store is offering 120GB PS3 Slims for $329.98, explaining away the surcharge as their fee for a firmware upgrade. In case you've never booted up a PS3 yourself, let us explain the sheer ridiculousness at work here: a system update requires about three button presses, and some discs prompt you automatically. Hell, if you want to play online or access the PlayStation Store, you don't even have a choice -- ever since Other OS got Sony's goat, firmware updates have been mandatory across the board. Still, it's hard to say no when Best Buy employees are this polite -- when we explained to a rep that we already had a PS3, he graciously offered us an update anyhow... for just $29.98.
Zeitgeist attendees comped with Google TV gift bag: Sony Blu-ray player, Dish Network and free installs
We suppose one way around Google TV's initial reliance on IR blasters to communicate with some set-top boxes is to just give away everything necessary for a good experience -- Sony HDTV, Google TV (it's unclear whether the first two are separate or one item), six months of Dish Network service and a free installation from Best Buy's Geek Squad -- which, according to AllThingsD, is exactly what the 600 attendees of today's Google Zeitgeist event received. That even the great minds of our time presumably require a custom installation just to get everything going may not be a great initial sign for the product, but as the post points out, Aaron Sorkin probably isn't used to plugging in his own HDMI cables anyway. With those 600 units in the wild and a retail release presumably around the corner, we should see some first hand reports leaking out just about any time now. Update: Search Engine Land reports users actually received 3 months of complementary service from Dish and a Google TV-equipped Blu-ray player from Sony, not a an HDTV -- which certainly makes more sense than suddenly tossing new flatscreens into random households.
Best Buy opens first UK store in Thurrock, we go hands-on (video)
Ah, there it is, UK's first-ever Best Buy store, officially born at 7am local time yesterday. Naturally, we had to be there to witness such magical moment for Britain's consumer tech market -- the Brits had longed for an injection of energy and professionalism to the seemingly slacking chain stores. Many would agree that DSGi's two main brands -- Currys and PC World -- are on the naughty list, even after their recent relaunch. From what we saw today, it looks like Best Buy's already heading in the right direction. Let's start with the front-line employees. Most of these Blueshirts provided genuine technical answers rather than bluffing their way out, plus we were given product recommendations with no desperate sales pitch as commonly seen in other stores. When we revealed our identity to one of the sales reps, he confirmed that they were trained to not force random products onto customers -- quite the opposite culture to his old days at DSGi (assuming he was telling the truth). We sure did appreciate this new-found shopping freedom in gadget stores, but did the other customers feel the same way? Find out what we heard after the break.%Gallery-92099%
Some Geek Squads to start driving plug-in Mitsubishi i-MiEVs
With the amount of use Chuck gets out of his "Nerd Herd" mobile, plus our own anecdotal sightings of Geek Squad vehicles around town (see what we did there? Science), we'd say that they're ripe for EV replacements, and what better than the hard-to-pronounce i-MiEV from Mitsubishi to do the job? As announced at the LA Auto Show on Thursday, a few Best Buy Geek Squad locations in California are getting access to the cars in January, with minimal fleets that will expand to the other stores over a few years. For now it's going to be an experiment, and primarily urban, but we like where this is headed. As in, "not to our house, because we're perfectly adept at setting up a wireless network, thanks."
Walmart to rival Best Buy's Geek Squad with own in-home install crew
We've never truly been at ease with that Geek Squad crowd. Something about "the people" they hang with and "the places" they hang at just worries us, so we're pretty thrilled to see another mega-corp stepping in to take the place of the now-deceased Circuit City FireDog crew. Starting sometime before the holiday season, Wally World will be partnering with N.E.W. Customer Service Companies in order to offer in-home installation to customers buying anything from a wireless router to a HTIB. The service plans will be sold on prepaid cards ranging from $99 to $399 in value, and each install includes a "preliminary consultation and a tutorial after installation is completed." Granted, it may be a bit tough to get the dude looking to spend $5 on a new plasma to spring for such a service, but hey, it's not like competition is a bad thing. [Via Hot Hardware]
Connecticut man consults Apple Genius and gets arrested
Editor's Note: Some comments to this post suggest that TUAW is "giving advice to pedophiles" by reminding readers that sensitive information could be read or copied by service technicians when you bring your Mac in for repair. While one assumes (present example to the contrary) that people who keep illegal content, such as child pornography or evidence of other crimes, on their computers would already be alert to the possibility of discovery, in this case we are addressing the innocent Mac users who would prefer to keep their personal, legal information private rather than inadvertently sharing it with the Geniuses. Another commenter objected to our publishing of the accused man's name; this information was revealed in the source article in the Stamford Advocate and we repeated it. The post has been edited to clarify the source of the name. A Fairfield, Connecticut man took his Apple G5 desktop to the Genius Bar at the Stamford Town Center store complaining about some issues with his image file thumbnails. It seemed some thumbnails were overwriting thumbnails on other images and they didn't match up. digg_url = 'http://digg.com/apple/Connecticut_man_consults_Apple_Genius_and_gets_arrested'; As reported in the Stamford Advocate, according to court documents, the Genius started examining the files, and allegedly found pictures of naked juvenile girls in suggestive poses. The tech called a policeman who was stationed at the mall, and the customer Raymond Miller was promptly arrested and charged with possession of child pornography. If convicted, Miller faces a minimum of 5 years in jail. Police also searched Miller's home, but found nothing illegal. Remember, when you bring your Mac into a store for service the technicians will likely see whatever is on your machine in the course of repairing it. The tech could have ignored the alleged porn, but that could likely make him an accessory under some state laws. Apple warns people to always have a good backup of their data when they bring something in for repair. It's also a good idea to remove anything you don't want anyone else to see -- financial data or home inventories, for example. This incident is reminiscent of 2 cases in Florida where the Best Buy Geek Squad techs found illegal porn on computers brought in for repair. The employees reported the porn, and both men were arrested. Then in an ironic turnabout, a three-month investigation by the Consumerist blog caught Geek Squad employees taking porn off a computer and sharing it with others. It was also alleged that some employees routinely stole music, pictures and other data from computers that were in for repair by copying the data off to personal thumb drives. Via The Stamford Advocate and thanks to Doug for the tip.
Engadget cruises with the Brammo Enertia electric motorcycle (with videos!)
Little more than a month after getting our sweaty, gloveless mitts on the Zero Motorcycles Zero S we received an offer to ride yet another high-tech wunderbike: the Brammo Enertia. Naturally our first reaction was excitement -- excitement only slightly dampened by news that we'd again be using the gridlocked NYC streets as our test track. But, we risked life, limb, and the ire of many a taxi driver to get some impressions of the latest electric motorcycle to hit the streets, and grabbed some video action of it all too. Read on for the lot.%Gallery-65555%
Geek Squad home theater setup horror story
This tale might not keep the kids up nights, but all those who enjoy properly adjusted and configured AV setups may want to avert their eyes. Over at Big Picture Big Sound the tale is told as one kind soul ended up cleaning the mess left at a friend's house by a Best Buy Geek Squad installer. At least in this case, $325.11 wasn't enough to get the center channel audio properly set up, subwoofers connected or a worthwhile surround sound connection. That still leaves the swapped rear channels, stretched cable TV & DVDs and total lack of basic convenience configurations as obstacles to a setup the friend expected when scheduling a tech visit (for the second time) to her house. Most of you probably take pleasure in setting things up yourself, but this might be worth forwarding to friends and family so they'll either do the same, or remember to double check everything before the installer leaves.
Caption Contest: PC fixer destroys Geek Squad Beetle, phones for tech support
Comically enough, we already knew that Geek Squad employees took a few liberties with their company car, but this is a debacle. Can you imagine how enraged the poor sap is who was expecting this fool? They probably took a vacation day just to stay home and overpay for some potentially dodgy PC fixer to remove a virus. For shame.Chris: "Late at night -- well after their shifts end -- testosterone-crazed Geek Squad and Firedog employees meet in alleyways across the nation for dangerous games of chicken that all too often end in tragedy."Paul: "Did you unplug it and then plug it back in? Look mom, I'm a little busy right now..."Joe: "Geez... it's called multi-tasking!"Darren: "Hey there Brad from Circuit City! About that job ad on Craigslist..."Don: "But sir, the GPS said I was going the right way."Sean: "Naw, really, I just scuffed up the paint on the bumper and lost the hubcap, the MRI disk is still secure."Nilay: "Hello... is it possible to retroactively buy that $29.95 PRP plan?"Josh F.: "So I think we figured out the problem with your laptop. Looks like someone dropped it."[Thanks, DS]
Nerd grudge match: Geek Squad vs. Apple Genius
You've seen the Geek Squad with their fancy Volkswagens, spiffy ties and shiny, orange buttons. You've also seen the Apple Geniuses walking around with their crisp T-shirts, swell ID badges and all that knowledge. They're both cool (for professional nerds), but who's happier? According to Glassdoor Blog, it's the Geniuses. They make more money on average and spoke better of their work environments in recent satisfaction surveys. Plus, who wouldn't choose to wear jeans and a T-shirt to work over a shirt and tie?Actually, I kind of like the Geek Squad uniforms. They're a cross between Men In Black and Waldo from the Hot For Teacher video. But ... nerdier.
Geek Squad technician arrested for invading customer's shower
Sure, it's easy (and sadistically enjoyable) to bust on Best Buy, especially when it considers frugal shoppers "devils" and shoos away loyal customers holding down the fort for a PS3, but the latest knock against the retailer will be even tougher to shake. While it's no surprise that BB cashiers aren't the easiest to deal with when bringing back demolished goods, a pair of sisters also realized major holes in the company's personality screening process over at Geek Squad. Reportedly, a hired technician actually set up a cameraphone to record one of the siblings whilst she was taking a shower, but obviously wasn't sly enough to hide the "blinking red record light" from view. Subsequently, the violated duo supposedly ganked the internal flash card, made haste for a Verizon store to confirm the contents, and of course, phoned up the boys in blue to come take care of business. Needless to say, the shady criminal is now facing "two counts of invasion of privacy and one count of child molestation," but apparently it's still not a crime to charge clueless customers outrageous rates to tackle the simplest of tasks. Sheesh, where's the justice?[Via Digg]
