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Apple may have owned Christmas, but Samsung won the first half of the year when it came to satisfying shoppers with its phones. The latest stats from the American Consumer Satisfaction Index, which surveys 70,000 consumers every year, show Samsung slightly beating out Apple by two points with a sa...

3 months ago 0 Comments
December 30, 2014 at 6:01PM
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This shouldn't come as surprising news to anyone who has watched Apple's sales figures over the past decade or so, but the company has just ended up at the top of the American Customer Satisfaction Index list for personal computers, laptops and tablets. This marks the eleventh year in a row that ...

6 months ago 0 Comments
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When you ask an Apple fan why they use the company's products, you're often going to hear "because they just work" as a response. But those people are loyalists -- how satisfied are general Mac users? It turns out Apple has been at the top of the customer satisfaction charts for the last 10 years....

1 year ago 0 Comments
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Apple has done it again, topping the American Consumer Satisfaction Index survey for cellphone manufacturers and wireless carriers. The company ended up with a score of 83 points out of 100 possible, higher than any other manufacturer. ACSI polls 70,000 consumers each year, asking questions abou...

2 years ago 0 Comments
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For the eighth year in a row, Apple has come out on top of the annual American Customer Satisfaction Index (ACSI). Additionally, no other company got close to touching Apple. In the 2011 survey, Apple earned the ACSI's highest score ever, with 87 out of a possible 100 points. That's one point hi...

3 years ago 0 Comments
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The American Customer Satisfaction Index has been tracking the satisfaction of pay TV customers since 2001, and in that time the results have never been as high as they were in the first quarter of 2010 -- thanks to the new players. Verizon's FiOS service lead the charge with a score of 73 out of a...

4 years ago 0 Comments