If you woke up this morning worried about what Yahoo! is planning to do for its Music Store customers who are about to be left in the lurch with its DRM server shut-down, have no fear. Yahoo! has announced that it will offer customers coupons or refunds for those songs you bought. Basically, you'll get a coupon that you can use at RealNetworks Inc.'s Rhapsody download service. Their songs, of course, are DRM-free. For those of you who have "serious problems with this arrangement" (their words, not ours), refunds will be available. The servers go down on September 30, so start combing your collections, kids.

[Thanks, JC]

Hey, both of you Yahoo! Music Store customers, listen up. Just hours after Yahoo! affirmed that it would be powering down its DRM servers, along comes a spokesperson to alleviate any worries that you two will get screwed in all of this. According to Carrie Davis, customers "will be compensated for whatever they paid for the music," and she continued on to state that Yahoo "had not yet decided what exactly it would do, but it would take care of its customers." Some of the possible options include getting cash back for the money spent on tracks or receiving MP3 versions of the jams sans DRM (we'd take the former, thanks). Depressingly, there doesn't seem to be a definitive time table laid out just yet for the restitution process.

Just over a month after the internet got all fired up about the problematic AVIC F-Series navigators, Pioneer has come to the rescue (we hope, anyway) with a free firmware update. Aimed specifically at the US-based AVIC-F90BT, AVIC-F900BT and AVIC-F700BT, the update will reportedly "improve overall system performance and resolve certain software issues." The outfit also notes that the AVIC-F500BT doesn't need the upgrade, and even if your unit has been a-okay thus far, it still recommends applying the software. Take ten minutes or so and see what the latest firmware has to offer, and be sure to let us know if all (or some) of the kinks have indeed been ironed out.

[Thanks, Steven]

Far from being the first time Time Warner Cable has upset its subscriber base, the Los Angeles city attorney's office is pulling a Dee Snider and refusing to take the carrier's lackluster service anymore. In a 25-page lawsuit, the city is alleging that the operator "caused major havoc and distress" two years ago when it "failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service." The suit claims that no more than 60% of customer calls were answered in time, and cable / internet service was said to be "so intermittent and inferior in quality that it was not much better than no service at all." Not surprisingly, TWC representatives chose not to comment on the whole ordeal, but the outfit could face civil penalties of tens of millions of crisp US dollars in the case. Should've picked up the phone, TWC -- it would've been easier than picking up this tab. [Disclosure: Engadget is part of the Time Warner family]

[Image courtesy of Web 2 Concepts, thanks Scott]

Blame it on poor usability or just not reading the frickin' manual, but it turns out that 95 percent of all returned gadgets actually work despite what customers may say or think. That's right -- of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were truly broken. According to Accenture, 68 percent of all returns work but aren't meeting customer expectations -- or they are simply too confusing to use. The other 26 percent are returned due to straight-up buyer's remorse (AKA significant other budgetary freak-outs). Accenture executive Terry Steger believes that the complexity of gadgets is to blame here, and not the fickle nature of American consumers who tend to give up on product setup within a few minutes. We believe this is all actually due to the implicit nature of -- ooh, look at that shiny thing over there!

Attaboy, ASUS. Not even 24-hours after reports starting flooding in over end users receiving less capacious Eee PC batteries in Hong Kong than expected, the firm is stepping up and doing the right thing. According to an admittedly rough translation of a statement on its website, ASUS is openly thanking its supporters for their business, and while it seems as though it's still chalking the whole mishap up as a simple mistake, every single Hong Kong-based customer will be receiving a free (5800mAh) replacement. 'Tis a shame we'll likely still be griping over the battery life.

[Via jkkmobile]

Chances are that if you do your duties on Vista and rely on one of Creative's sound cards to get your dance on, you may have become frustrated by the firm's inability to offer up a driver package that lived up to those loosed for Windows XP. 'Course, if that rings a bell, you're probably not too concerned -- you know, thanks to those unofficial (but totally functional) drivers brought to you by Daniel_K. Unfortunately for users suddenly excited to gain some extra utility from their device, Creative has hopped on the offensive and is forbidding said compiler from distributing the firm's technology / IP (not to mention collecting donations), and it's also scouring the 'net to remove other links to the software. Granted, we fully understand Creative's desire to disallow the distribution of untested, potentially harmful third-party drivers, but until they release the drivers customers expect they should be a little more cautious about shutting down third party patches.

[Via Slashdot, thanks to everyone who sent this in]

Update: It seems Creative has decided to allow Daniel_K to continue with one particular endeavor at least, noting that "as long as no intellectual property of Creative is distributed, [it] will have no problem with it." Thanks, Aaron!

We've been inundated with e-mails from Alienware m15x owners who have shelled out thousands of bucks in order to take home a serious piece of gaming hardware, only to find that their machine is overheating and / or developing cracks in the frame for no apparent reason. If you'll recall, this isn't the first time the laptop aficionados over at Notebook Review got all worked up over an issue with the m15x, but it seems the latest round of quirks have pushed the community over the edge. So, have any of you out there awoke to see your machine slightly more damaged than it was the night before? Are things getting way too heated for anyone's comfort? Let us know what's up in comments below.

Update: Alienware pinged us to say that the linked response below is in fact authentic, and that the company is "aware of the issue and working hard to figure out what's going on."

[Thanks to everyone who sent this in]

Read - Area-51 m15x owners experience overheating and cracking issues
Read - Alienware's reply to the issue (confirmed as authentic by Alienware)

What's worse than being forced to hang with your "pals" as they peruse the aisles of Sharper Image? Why, perusing the aisle at Brookstone, of course! In an admittedly ridiculous ploy to solicit business from now-shafted Sharper Image gift card holders, Brookstone is attempting to do the world some giant favor by converting any Sharper Image gift cards or gift certificate into a 25-percent off discount for its stores. Unfortunately, the individual with a $1 gift card and a $20,000 gift card get the same lame-o discount, and better still, the deal isn't valid on the few things in there worth a darn Sony, Celestron, Bose, Panasonic and Tempur-Pedic items. Thanks for nothing, Brookstone.

[Image courtesy of OrlandoAirports]

Just days ago, we heard that the Rock Band team would be replacing faulty axes with haste, but alas, they haven't been able to come through as promised to all customers. Reportedly, a "late shipment from its manufacturer" has caused some gamers to pace around frantically while suffering through an "unacceptably long delay," but rather than sitting idly, EA will be offering up a free game to those who are forced to wait. Certain customers have already received emails notifying them of their reward for patience, but interestingly, there's no mention of what game will be handed out. 'Course, it also states that "details will follow shortly," so here's to hoping it's a title worth playing (or eBaying, at the very least).

[Via Joystiq, thanks Mike]

Recently, Sprint decided to cut its losses and give a number of CSRs a break from the nagging when it pulled the plug on nearly 1,200 of its mobile customers. Apparently, these whiners were dialing in "40 to 50 times as often" as the "average customer," and after failing to appease them, the firm chose to "terminate the relationship with those customers to allow them to pursue other options." As you'd imagine, some of these bicker-prone individuals are less than pleased with the outcome, and to make matters worse, the firm has also cut the cord with habitual roamers -- including some that are actually enlisted in our military. Can't a soldier (or sniveller) catch a break?

[Thanks, John F.]
Read - Sprint cancels 1,200 contracts over excessive complaining
Read - Sprint cancels traveling soldiers' cellphone

Your idea of the Lenovo buying experience has probably been all but tainted if its latest ThinkPad T61 was, er, would have been your first machine from the company. According to an incredibly long thread over at Notebook Review, more than a few would-be customers are getting progressively angrier as each passing day goes by without any sign of their new laptop. Apparently, a number of manufacturing hiccups are delaying the process, and some users are even reporting ship dates into the first week of September. Moreover, it seems that some loyal users even received consolation emails that tried to explain the delays and apologized by offering up a free accessory and a chance to easily cancel the order. So if you've had a T61 on order since day one and weren't already aware of all this behind the scenes turmoil, do yourself a favor and take a very deep breath before hitting the read link.

[Thanks, Craig]