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Seagate and Western Digital really do have the spirit of the holidays running through their veins, as both companies are slashing the warranty periods on hard drives for the new year. Gone are the days of five-year safety periods, instead owners of Seagate's Barracuda XT, Constellation 2, ES.2...

December 19th 2011 at 10:01am 0 Comments
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Boy, do we have a nice slab of data for you to sink your teeth into today. The 3-year service history of more than 30,000 laptops has been pored over, analyzed, and reduced to gorgeous comparative charts, which you know you're dying to know more about. We should note, however, that the service was...

November 17th 2009 at 11:09am 0 Comments
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Two weekends ago, Diet Coke was accidentally spilled onto my MacBook Pro Keyboard. The machine, a Core Duo 15" that was among the first of the Intel Macs rolled out, suddenly didn't work the way it used to. Luckily, damage was restricted only to the keyboard: caps lock, shift, b, h, and num lock di...

October 23rd 2009 at 1:00pm 0 Comments
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For better or worse, Circuit City has gone to that great big box in the sky, and, while we hate to see competition disappear in the retail world, we have a pretty good idea of which shop we might like to see go next. Office Depot has been the victim of various allegations lately, and Laptop Magazin...

March 18th 2009 at 7:42am 0 Comments
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As former tech retail geeks in another life, we know better than anyone the kind of pressure salespeople at the big box retailers put on adding extended (often 3rd party) warranties on gadget purchases. Oh sure, it preys on uninformed customers' fears that their expensive new toys will break down a...

December 6th 2007 at 3:08pm 0 Comments

Hey kids, this is a story about a man, his laptop, and his extended warranty. Maybe it's true. Maybe it ain't. But it's sure got heart. And a sledgehammer. Seems that Apple refused to honor a warranty repair, said the Mac had spill damage. The owner said "No way". And rather than fork over about $80...

June 21st 2007 at 7:30pm 0 Comments
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A few weeks ago, Apple stuck a message up on their Higher Education store (EU only) stating that due to a new national agreement for Higher Education individual purchases, any Macs purchased from the store would receive three years of parts and labor coverage at no extra cost. When I later purchased...

May 26th 2006 at 1:00pm 0 Comments