Call center

11.25.11
Three brings 3LiveShop to Denmark, offers webcam chat and heads-up product display (video)
11.25.11

Three brings 3LiveShop to Denmark, offers webcam chat and heads-up product display (video)

Well, it appears that Three's call center agents in Denmark won't be able to wear pajamas into wo...

By Z. Lutz,   11.25.11
View
02.19.09
DTV call center successfully handles influx of confused callers
02.19.09

DTV call center successfully handles influx of confused callers

Given that the expectation was for hordes of confused TV viewers to phone in over the past two days...

By D. Murph,   02.19.09
View
07.03.08
DirecTV opens sixth call center in Huntington, West Virginia
07.03.08

DirecTV opens sixth call center in Huntington, West Virginia

Hot on the heels of DISH Network's call center expansion comes word that DirecTV is doing similar by...

By D. Murph,   07.03.08
View
04.06.08
DISH Network opening customer service facility in Phoenix this June
04.06.08

DISH Network opening customer service facility in Phoenix this June

Barely a month after we heard that DISH Network would be hiring 200 folks from the Tulsa, Oklahoma r...

By D. Murph,   04.06.08
View
03.02.08
DISH Network hiring 200 in call center to handle growth
03.02.08

DISH Network hiring 200 in call center to handle growth

Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employe...

By D. Murph,   03.02.08
View
12.27.07
Call center software can re-route angry callers
12.27.07

Call center software can re-route angry callers

We've already seen call center software that can determine the age and gender of callers, but a Japa...

By Nilay Patel,   12.27.07
View
11.26.07
Siemens developing call center voice-recognition software that determines age and gender
11.26.07

Siemens developing call center voice-recognition software that determines age and gender

We're not certain why call center employees need even more reasons to treat customers condescendingl...

By Nilay Patel,   11.26.07
View