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When I left World of Warcraft, about two years ago, if you wanted to talk to Blizzard, you didn't have many options. You could submit an in-game ticket if you had a problem or post complaints or discussion in the forums and hope for a response. But response time for GMs was typically slow and you...

March 30th 2013 at 8:00am 0 Comments
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WoW Archivist explores the secrets of World of Warcraft's past. What did the game look like years ago? Who is etched into WoW's history? What secrets does the game still hold? Last week, I included some passionate but mostly reasonable discussion of debuffs on the official forums from the earl...

November 16th 2012 at 9:00am 0 Comments
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Have you ever been curious what, exactly, a community manager does from an insider perspective? Here to help you with that is Brian Green, who's developed for both Meridian 59 and Storybricks. Green wrote an essay on how community management is often misunderstood and how it can be both effective...

September 24th 2012 at 5:00pm 0 Comments
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Lately, the EU forums have been on my must-read list due to posts like this one. Poster Ask (no sign of Embla) posed the question, as it is right and appropriate that Ask should do, of whether or not Blizzard could or should release new content without there being a PTR or beta for it. I wasn't...

July 24th 2012 at 2:00pm 0 Comments
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Equal parts creepy and adorable, CyanogenMod's new character has been gifted his first big appearance, in his own animation for the Android modder platform of choice. Cid (that's short for CyanogenMod ID) will replace the slightly overfamiliar skateboarding Android icon when you turn on your now t...

June 5th 2012 at 4:09am 0 Comments
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Yesterday the world awoke to the grandest of holidays: Community Manager Appreciation Day. CMAD has a long and rich history dating all the way back to 2010, when the communities of games, websites, and forums decided they would stop bickering, trolling, flaming, squabbling, and misspelling long e...

January 24th 2012 at 8:00am 0 Comments
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Didn't feel like brawling for two-dollar waffle makers at Wally World this past Black Friday? Don't fret, because Cyber Monday is just a few hours away -- there are literally only a few clicks between you and some awesome online deals. Best of all, you don't even need leave your abode or bear l...

November 28th 2011 at 6:45pm 0 Comments
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Your smartphone and / or tablet is just begging to get updated. From time to time, these mobile devices are blessed with maintenance refreshes, bug fixes, custom ROMs and anything in between, and so many of them are floating around that it's easy for a sizable chunk to get lost in the mix. To mak...

July 24th 2011 at 10:00am 0 Comments
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Every week, WoW Insider brings you Encrypted Text for assassination, combat and subtlety rogues. Chase Christian will be your guide to the world of shadows every Wednesday. Feel free to email me with any topic requests or questions you have! I feel bad for all of the guild leaders who are lookin...

June 8th 2011 at 9:00am 0 Comments
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In a week of transition for SOE, Star Wars Galaxies is changing things up as well. It appears that Community Manager Lydia "Zatozia" Pope is moving to other titles in SOE, making way for her replacement: "Greetings Star Wars Galaxies players! Zatozia has been a part of your community for quite...

April 1st 2011 at 9:00am 0 Comments
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Patch 4.0.6 brought with it a rather nasty bug that primarily affected non-mana using DPS including hunters, feral druids, rogues, and death knights. The client was disagreeing with the server on exactly how much haste refreshed the regeneration time of focus, energy, and runes, causing the client...

February 9th 2011 at 8:00pm 0 Comments