Skip to Content

AOL Tech

complaint posts

Palm complains about Apple to USB governing body, while Pre / iTunes sync "fix" is explained

You should be refilling that popcorn bucket right about now. While we thought the next round of the Pre / iTunes syncing fiasco would probably be something simple like Apple releasing another quick patch, Palm has stepped it up a notch by complaining to the USB Implementers Forum over what it sees is "improper use of the Vendor ID number" by the gang at Cupertino. What the company means is that when an ID is applied for, a form is signed that states:
"Unauthorized use of assigned or unassigned USB Vendor ID Numbers and associated Product ID Numbers are strictly prohibited."
The implication here is that Palm believes Apple is violating this stature by disallowing certain Vendor IDs -- namely, Palm's -- from using iTunes. So how'd Palm manage to "fix" that syncing hole Apple managed to fill? From the looks of it, by misrepresenting its own Vendor ID, so that the Pre now shows up as a iPod / mass storage device made by Apple (ID 0x05ac) as opposed to one by Palm (ID 0x083) -- hence the complaint. Of course, lying about your own ID would seem to break with the aforementioned rule, too, so what we're left here is some muddled grey area and Palm apparently being okay with fudging some data to correct what it sees is an injustice. If anyone's curious, DVD Jon points out that the root USB Node is still identified as "Pre," so we very likely could see another round of these shenanigans in the not-too-distant future.

Finally, now's as good of a time as any to take a look at some of the peripheral casualties from this war of attrition. In an essay on his personal site that's been circulating the interwebs, Marc Deslauriers outlines the pangs he and the Linux community have felt over the years trying to use iPods on the open source platform, surmising that Apple is intentionally and repeatedly seeking ways to block non-iTunes programs from syncing in any way with its devices. This story is far from over, and as ugly as it looks now, it's probably only gonna get worse.

[Via Digg and Pre Central]

Read - Marc Deslauriers, "Goodbye Apple"
Read - Palm's lodges complaint with USB IF
Read - USB Vendor ID application
Read - Palm Pre USB hack confirmed

Dan Hesse sez Android "not yet good enough" for Sprint brand


Look, Dan Hesse is an intelligent individual, which means he knew good and well that he'd start a flame war when making one particular comment to the National Press Club in Washington. The CEO of Sprint casually proclaimed that he didn't feel Android (in its current form) was "good enough to put the Sprint brand on." In all fairness, Sprint has shown a friendly side to Google in the past, and he did promise to sell an Android-powered phone "at some time in the future," but asserting that Sprint is in the position to shy away from what's arguably the most exciting thing to happen to the mobile realm since the advent of the iPhone is, um, questionable at best.

[Via Android Authority]

Sony "looking into" PSP-3000 screen interlacing problems


Ruh roh. Seems that swanky new LCD on Sony's PSP-3000 could be garnering more complaints than anything else. If you'll recall, the aforesaid system was touted as having a brighter, better screen than the PSP-2000, but now the PlayStation forums are filling up with irate PSP-3000 buyers who are experiencing unexplained scanlines and totally peculiar interlacing problems. As you can see above, the 3000's screen looks noticeably worse than that of the 2000, and while we always hope that these issues are contained, we have at least one Engadget staffer and a Joystiq comrade who can attest to this being real. SCEA has been contacted and is currently "looking into" the matter -- we won't dare say that r-word just yet, but this doesn't look particularly good on the surface. We'll keep you posted.

[Via Joystiq]

Update: A Japanese Sony Computer Entertainment representative has informed us that the interlacing-like lines are just "features" of the new LCD, and currently, there are no plans to fix it with a future software update since it is in the hardware.

Multi-touch display giving Dell Latitude XT users fits?


Dell's Latitude XT is a pretty special piece of equipment, namely because it boasts multi-touch capabilities while being a Tablet PC. Unfortunately, it seems that quite a few users are growing increasingly frustrated with the touch-lovin' screen, with GottaBeMobile going so far as to call Dell out to remedy the myriad issues with its N-Trig digitizer. Among the problems are "digitizer not found" errors upon restart, a digitizer that won't work properly without a few reboots and a nice selection of applet loading errors to top things off. It seems the readers of the aforesaid site aren't faring too well either, with the forums filling up with folks eager and willing to yell "amen!" and "me too!" Are you also experiencing wonky N-Trig problems? Are you fed up with Dell's public silence on the matter? Or have you figured out a solution that you've been keeping all to yourself for the past seven months? Chime in down below.

Broadcasters seek to slow action on FCC's white space ruling


We knew they didn't like it, and now they're going out of their way to prove it. After FCC chairman Kevin Martin set forth a proposal to use the freed spectrum from the forthcoming 2009 digital TV transition for bringing mobile broadband to more locales, broadcasters who'd rather not deal with the trouble are stepping in with a collective "nuh uh!" Station owners and the four television networks filed an "emergency request" on Friday afternoon in hopes of convincing the FCC to hold off on its plan to vote on white space rules until "everyone had a chance to comment on the findings." The report that's mentioned found that no significant interference would come into play should the waves be opened up for unlicensed devices, but a spokeswoman for the National Association of Broadcasters stated that "the FCC is misinterpreting the actual data collected by their own engineers." Whether or not NAB will get the 45-day grace period it's asking for, however, remains to be seen.

[Via Mobile Tech Today, image courtesy of Orbitcast]

Verizon whines to FCC: make it easier for us to gain market share

In a somewhat perplexing (okay, maybe not so much) release from Verizon, it is essentially crawling to the FCC and begging that it assist the telco in bolstering its own market share. How so? By enabling cable subscribers to jump ship without even notifying their cable company, that's how. More specifically, it's seeking to banish "a significant obstacle to consumer choice and competition in the market for bundled communications services" by allowing disconnect orders from the new provider (read: Verizon) to take the place of, you know, the customer calling up their carrier and shutting things down. Verizon argues that said procedure "significantly complicates the process of switching video providers, thereby entrenching the cable incumbents' dominant market position." Beyond the inordinately high level of ridiculousness crammed into those statements, we wonder if Verizon's all geared up to start receiving similar letters from Comcast, Cablevision and the whole gang should any of its customers decide to walk away in silence.

ITC dashes Qualcomm's hopes, rules in favor of Nokia

No, this isn't some horrific dream stuck on repeat. The legal quarrels between Nokia and Qualcomm are actually still ongoing, and while a US International Trade Commission judge has indeed issued an initial determination that favors Nokia, you can bet your bottom dollar that Qualcomm will be "petitioning the commission for a review." Nevertheless, judge Paul Luckern reportedly "found no infringement or violation by Nokia of the three asserted Qualcomm patents," which consequently led Nokia's CFO to proclaim that this was simply "another failed attempt by Qualcomm to mislead both Nokia and the telecommunications industry." Of course, we wouldn't recommend striking this battle off as complete -- after all, the determination now has to be forwarded on to the full commission for review, and it's not slated to dole out a final call until April.

[Via Yahoo / Reuters]

Shocker: people loathe cellphone carriers


We know, we know, it may be difficult to understand how companies that lock you in the moment you decide on a phone / plan -- only to be about as helpful as a bottomless bucket the moment turmoil arises -- could be hated. Nevertheless, we can't say we're shocked at all to hear that cellphone providers are among the least liked in all of the service industries. In a recent report released by the Consumer Reports National Research Center, it was found that "fewer than half of respondents were completely or very satisfied with their cellphone service," and sadly, that's hardly different than in years past. Among the biggest gripes were high prices and mandatory contract extensions, and while pro-rated ETFs are fine and dandy, there's still a few less notable carriers that haven't swallowed that pill just yet. As for internal rankings, Verizon and Alltel each scored higher than the rest, and Sprint was found bringing up the rear.

[Via Wired]
Read - InformationWeek
Read - NYDailyNews

Dell, Motion Computing sued for patent infringement over touch panels


You don't have to look far outside of the Eastern District of Texas to find yourself a fresh patent infringement case, and sure enough, that's precisely where this one was filed. Getting dinged up today is none other than the Round Rock powerhouse and Motion Computing, both of which are being sued for so-called willful infringement on Typhoon Touch Technologies / Nova Mobility Systems touch panel patents. Apparently, the two defendants are being accused of profiting off of two particular patents without paying the plaintiffs their respective royalties, and the lawsuit is seeking to "enjoin Dell and Motion Computing from the continued violation of [the] patents" while also extracting a presumably hefty sum of cash. No specific products are blamed, but we're told that the patents cover technology used in tablet PCs, slate PCs, handheld PCs, UMPCs, PDAs and a host of other gear.

Comcast to NFL Network: stop coaxing customers away... or else


It's no secret that Comcast and the NFL Network don't have the rosiest of relationships, and now that Comcast won a ruling (that's being appealed, to no one's shock) over what tier the channel was being placed on, the carrier has shot out a cease and desist letter demanding the network stop persuading customers to switch providers. Reportedly, the note contends that the channel's iwantnflnetwork.com "violates the contract between the network and Comcast," as it coaxes customers to ponder switching with a message reading "Switch to a TV provider that will bring you NFL Network, not hold you hostage." The NFL Network has responded by stating that the arguments are "without merit," and even proclaimed that users dropping Comcast "did not need encouragement from them." Apparently, the cable operator is calling for the network to "confirm in writing" that it has halted its attempts to influence consumers by Friday, but a spokeswomen said she "didn't want to speculate what the company would do if its demands were not met." Ooh, that'll show 'em.

[Thanks, Ryan G.]

Microsoft extends sales of Windows XP till June 2008


Just a week ago, reports were cropping up regarding Microsoft's decision to give Vista Business / Ultimate customers a "downgrade to XP" option amidst complaints over its latest operating system. Now, the Redmond powerhouse has decided to "keep selling Windows XP until the end of June 2008, delaying a scheduled transition to its newer Windows Vista software by five months." Originally, the planned phase out date for XP was January 30th of next year, but now the firm has decided to "extend XP sales in response to feedback from computer manufacturers who said there were customers who still wanted to buy the older operating system." Of note, Mike Nash, a Microsoft corporate vice president, was quoted as saying that the company was "a little ambitious to think that it would need to make Windows XP available for only a year after the release of Windows Vista," referring to the fact that it typically makes its older OS available for two years after the launch of a new one.

Apple forced to pay up over iBook G4 flaw

Just months ago, the Consumer Complaints Board in Denmark announced that it had "proven" that the logic board within a slew of Apple's iBook G4s were faulty, and now it seems that Cupertino has been forced to cough up reparations. According to InfoWorld, a US-based Apple spokeswoman stated that it "disagreed with the DCCB's findings based on its own investigation, and has a strong track record for customer satisfaction." Apparently, the counter report that Apple assembled wasn't enough to persuade the board that the swarm of customer complaints were unwarranted, and now Frederik Navne Boesgaard (of the CCB) has said that Apple "paid up" after conceding the point.

Jobs, Stephenson sound off in iPhone interview


Thankfully for us all, the iPhone launch is but hours away, and what better way to make those last second decisions on braving the crowds (or not) than to read over what's likely to be the last pre-iPhone-launch interview with both Apple and AT&T's head honchos? Sitting down with USAToday, Steve Jobs and Randall Stephenson faced a number of dutiful questions, and a few of the answers were intriguing to say the least. Besides bragging about revolutionizing the mobile phone industry and finally producing "a phone people like," the duo noted that the 6:00PM launch time was chosen to give "everyone the same shot" at nabbing one, and they both made it seem like shortages wouldn't be too much of an issue. Most noticeable was the dodging of the inevitable EDGE inquiries, as both execs spent more time boasting of the iPhone's ability to "fluidly switch from EDGE to WiFi" than actually responding to the "sluggish" criticism received thus far. Furthermore, Jobs noted that Apple was already working with a number of companies in regard to corporate email, and while he wouldn't budge when questioned about an overseas release, he did state that "selling 10 million" during its first year was a "realistic goal."

Judge favors Microsoft over Google in search polemic


While it'd be easy for Judge Colleen Kollar-Kotelly's deferment to be an end-all solution to the recent Google vs. Microsoft spat, we're inclined to believe that Google hasn't had its last word just yet. As it stands, the judge in charge has reportedly said that "she will likely defer to an agreement on desktop search forged between Microsoft and the plaintiffs in the US government's antitrust lawsuit against the software vendor instead of responding to a complaint from rival Google," and further explained that she didn't consider Google to "be a party in this case." Unfortunately, that's about all we've heard at the moment-- but stay tuned, this one's bound to go a few more rounds before the dust settles.

Google sez Vista Search discourages, hurts consumers


C'mon Google, you can't seriously be upset that you can't get your search engine integrated into every piece of software known to man, right? Actually, it appears that the search giant can indeed bust out the whiner card on occasion, and it has apparently done just that in regard to the Vista Search that's built into Microsoft's latest OS. Reportedly, Google accused Microsoft of "designing Vista to discourage users from running its indexing and search software," and a company spokesman even went so far as to claim that Redmond's current approach "violates its agreement with the government and hurts consumers." Google's gripes start to grow legs when you consider just how difficult it is to actually disable or modify Vista's ingrained search tactics, and while Microsoft has supposedly stated that it is "committed to going the extra mile to resolve this issue," there doesn't look to be any timetables set for giving users the ability to choose just yet.

[Thanks, Dinraj P.]
Zune HD ExposedHTC Hero: Android Evolved
Follow us on TwitterEngadget Video



AOL News

Joystiq

Download Squad

TUAW

Daily Finance

Asylum

Autoblog

Switched.com

FanHouse

Autoblog Green