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Net Neutrality. The internet as a public utility. Hooray? The FCC is already receiving a lot of complaints from customers that are sick of data caps, slow speeds and possibly uncompetitive prices. According to the National Journal, a lot of the ire has been directed at a predictable list of offend...

July 31st 2015 at 9:42am 0 Comments
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As part of its job as the communications industry regulator, Ofcom routinely checks to see if UK mobile carriers are doing a good job of looking after their customers. This includes how they log complaints and what they do once they've received them. After almost three years of investigation, the...

July 3rd 2015 at 4:05am 0 Comments
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As it promised when it made broadband a "Title II" utility, the FCC now has an ombudsperson in charge of "open internet questions and complaints." The regulator appointed Parul P. Desai to the job, who previously worked as communications policy counsel for the non-profit society behind Consumer Re...

June 16th 2015 at 9:57am 0 Comments
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If you're ready to air those grievances with your current cable, internet or phone service, the FCC has a new site to collect those complaints. The Commission's Consumer Help Center provides a list of common gripes concerning both broadcast and cable TV, radio, emergency communications and access...

January 13th 2015 at 3:29pm 0 Comments
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When unstable wormholes began forming all over the EVE Online universe in 2009's Apocrypha expansion, players approached them with extreme caution. The promise of riches in the form of new loot and Tech 3 cruiser components was balanced by the incalculable risk of facing a powerful new enemy in unt...

August 31st 2014 at 6:00pm 0 Comments
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We hope you didn't think that Motorola would fight a purely defensive patent war against Apple after Google's acquisition closed. Just days before a final ruling on its initial complaints, the RAZR maker has filed another dispute with the International Trade Commission that accuses Apple of violat...

August 17th 2012 at 7:25pm 0 Comments
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Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook, available now from No Starch Press. A guild's raiding suffers most when your players feel entitled to rewards without making the effor...

June 27th 2011 at 3:00pm 0 Comments
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Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook, available now from No Starch Press. Just about every guild has its complainers. The bigger your community, the more you'll have to dea...

May 30th 2011 at 2:00pm 0 Comments