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As part of its job as the communications industry regulator, Ofcom routinely checks to see if UK mobile carriers are doing a good job of looking after their customers. This includes how they log complaints and what they do once they've received them. After almost three years of investigation, the ...

4 days ago 0 Comments
July 3, 2015 at 4:05AM
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As it promised when it made broadband a "Title II" utility, the FCC now has an ombudsperson in charge of "open internet questions and complaints." The regulator appointed Parul P. Desai to the job, who previously worked as communications policy counsel for the non-profit society behind Consumer Re...

20 days ago 0 Comments
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If you're ready to air those grievances with your current cable, internet or phone service, the FCC has a new site to collect those complaints. The Commission's Consumer Help Center provides a list of common gripes concerning both broadcast and cable TV, radio, emergency communications and access ...

5 months ago 0 Comments
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When unstable wormholes began forming all over the EVE Online universe in 2009's Apocrypha expansion, players approached them with extreme caution. The promise of riches in the form of new loot and Tech 3 cruiser components was balanced by the incalculable risk of facing a powerful new enemy in unt...

10 months ago 0 Comments
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We hope you didn't think that Motorola would fight a purely defensive patent war against Apple after Google's acquisition closed. Just days before a final ruling on its initial complaints, the RAZR maker has filed another dispute with the International Trade Commission that accuses Apple of violat...

2 years ago 0 Comments
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Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook, available now from No Starch Press. A guild's raiding suffers most when your players feel entitled to rewards without making the eff...

4 years ago 0 Comments
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Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook, available now from No Starch Press. Just about every guild has its complainers. The bigger your community, the more you'll have to d...

4 years ago 0 Comments
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The FCC has put a bounty on the heads of all the cellphone-hating vigilantes out there. These GPS and signal jammers are particularly popular amongst theaters, quiet restaurants and in many school systems fighting the good fight against sexting during class. The FCC is calling on folks to stop and ...

4 years ago 0 Comments
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Ah, throttling. Can't ever seem to fully shake it, can we? Just weeks after hearing about a similar issue with the Epic 4G, scores of Clear at-home WiMAX users are now up in arms over apparent throttling on certain accounts. As the story goes, it seems as if the company is pulling back on upload and...

4 years ago 0 Comments
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The summer slump is just about over, and those who have enjoyed an entire summer away from school are going to have to get back into the swing of it in the very near future. The rest of us will simply have to acclimate ourselves to the decrease in the temperature, the decrease in big-budget movies,...

4 years ago 0 Comments
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Apple dropped a lot of interesting numbers during the press conference this morning, from both their own research and AT&T's data. Steve Jobs also said that three million iPhone 4s have been sold to date, so let's put this into perspective. .55 percent: This is the percentage of iPhone 4 u...

4 years ago 0 Comments
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David Pogue, who writes on tech for the New York Times had an interesting and thoughtful column yesterday. He's been complaining about the ridiculously long messages the cellular carriers stick on to the end of your voicemail message. He's right, too. But what I hadn't realized was that these incess...

5 years ago 0 Comments