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This shouldn't come as surprising news to anyone who has watched Apple's sales figures over the past decade or so, but the company has just ended up at the top of the American Customer Satisfaction Index list for personal computers, laptops and tablets. This marks the eleventh year in a row that ...

6 months ago 0 Comments
September 24, 2014 at 2:00PM
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When you ask an Apple fan why they use the company's products, you're often going to hear "because they just work" as a response. But those people are loyalists -- how satisfied are general Mac users? It turns out Apple has been at the top of the customer satisfaction charts for the last 10 years....

1 year ago 0 Comments
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Make a little more room in the trophy case: the iPhone has topped J.D. Power and Associates' consumer satisfaction survey yet again in the category of wireless smartphones. For the ninth study in a row, Apple has earned the top numbers, scoring 855 on a survey that tracks issues like performa...

2 years ago 0 Comments
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Each year, British business professionals rank global "superbrands" in a report called the Superbrand Survey. The group produces two lists: consumer superbrands and business superbrands. In the latest report, Apple placed second and first, respectively. The top five business superbrands were,...

2 years ago 0 Comments
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It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requi...

2 years ago 0 Comments
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The word from mobile customer research firm On Device (as reported by TechCrunch) is iOS 5 eked out a bit more customer satisfaction than iOS 6 has thus far. The company checked with 16,000 iPhone users, and even though it's only a small deviation, it's the first time there has been a dip in the n...

2 years ago 0 Comments
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Every year at about this time, J.D. Power and Associates releases the results of the U.S. Wireless Smartphone Customer Satisfaction Study. For the eighth consecutive year, Apple is at the top of the list in terms of customer satisfaction for smartphones. On a 1,000-point scale, Apple ranked f...

2 years ago 0 Comments
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Apple has done it again, topping the American Consumer Satisfaction Index survey for cellphone manufacturers and wireless carriers. The company ended up with a score of 83 points out of 100 possible, higher than any other manufacturer. ACSI polls 70,000 consumers each year, asking questions abou...

2 years ago 0 Comments
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If you've been happy with a purchase that you made at Apple's online store, you're not the only one. Michigan-based ForeSee announced today that the Apple online store received the highest satisfaction score of any computer-related company and was tied for second place overall with QVC.com. F...

2 years ago 0 Comments
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J.D. Power and Associates is a well-known provider of customer satisfaction survey data, often known for providing those shiny award statues to automobile manufacturers. Well, they also do surveys of smartphone and traditional mobile phone customers, and for the seventh year in a row, Apple is at...

3 years ago 0 Comments
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Imagine my shock (not)! A new Software Usability Research Laboratory (SURL) study reported on The Loop shows that the iPad is keeping customers happy, with 83.65 percent of respondents saying that they were satisfied with the device. SURL asked respondents to rate the user-friendliness of the...

3 years ago 0 Comments
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According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though ...

3 years ago 0 Comments
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Things are looking wonderful for Apple's iPhone these days, according to a study of US smartphone buyers by ChangeWave. The study results show that of Americans expecting to buy a smartphone in the next 90 days, 46 percent are planning to get an iPhone while only 32 percent are thinking about a...

3 years ago 0 Comments
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Sprint is on a bit of a roll recently. Sure, there were some problems with its Google Voice integration and the company is still losing money, but it's adding subscribers at an impressive rate and now it's tied Verizon for the number one spot in a recent customer satisfaction survey. The American Cu...

3 years ago 0 Comments
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For the seventh straight year in a row, Apple has topped the American Customer Satisfaction Index survey, ringing in at number one on the annual list of PC manufacturers as ranked by customers. And it earned its best score ever -- an 86 out of 100. That's nine points ahead of its closest competitor...

4 years ago 0 Comments
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With all of the Antennagate hoopla since the release of the iPhone 4, you'd think that owners of the new phone are never able to complete a call normally. According to a recently published survey from ChangeWave Research, iPhone 4 owners are reporting fewer dropped calls than iPhone 3GS owners. ...

4 years ago 0 Comments
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That's the word from AT&T honcho Ralph de la Vega this morning at a JPMorgan tech conference, as reported by Business Insider. Now Ralphie is not sayin' Verizon will get the iPhone, but he thinks if they do it will have a minimal impact. He told the crowd that switching carriers is a tough th...

4 years ago 0 Comments