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When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Com

23 days ago 0 Comments
November 25, 2014 at 2:27PM
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If it didn't already feel like mobile operators were squeezing you for every penny, EE's new customer service charge could certainly help drive that notion home. BBC News reports that the carrier has introduced a new option on its support lines, allowing you to pay 50 pence to jump to the front. T

4 months ago 0 Comments
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Here's an interesting, if somewhat unusual, approach to helping customers: European mobile service provider O2 is rolling out a \"Tweetserve\" program to provide assistance to users on Twitter. Once you've followed @O2 and tweeted \"#TweetServe\" at the company, you'll be followed back and receive a d

1 year ago 0 Comments
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The people (and government) have spoken and Verizon has listened -- and issued a press release. The carrier has officially backed off of the \"single payment fee\" that drew almost universal ire amongst subscribers and nabbed the attention of the FCC. Says Verizon Wireless CEO Dan Mead, \"we belie

2 years ago 0 Comments
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Just like hard working humans, giant companies like to get paid consistently and on time for services rendered. But Verizon's method for motivating customers to pay up -- in the form of a $2 convenience fee -- isn't sitting so well with consumers, or the FCC. A Federal Communications Commission o

2 years ago 0 Comments
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When it comes to traditional pay-TV service the majority of us are still shelling out, but we're wondering how you feel about what you're getting in return. Let it all out, can you sit back and flip through channels / VOD / DVRed programming without a care in the world, does just looking at the c

3 years ago 0 Comments