Customer service

11.25.14
Comcast wants customers to track and rate its technicians
11.25.14

Comcast wants customers to track and rate its technicians

When it comes to offering great customer service, Comcast's reputation on the matter is far from b...

By E. Alvarez,   11.25.14
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09.19.14
Apple has a "War Room" to monitor iOS 8 problems as they emerge on social media
09.19.14

Apple has a "War Room" to monitor iOS 8 problems as they emerge on social media

A Reddit user yesterday described an interesting experience he recently had with Apple customer ser...

By Y. Heisler,   09.19.14
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08.29.14
Slices of Apple episode 3: Customer Service
08.29.14

Slices of Apple episode 3: Customer Service

In episodes one and two of Slices of Apple, we looked at where Apple came from. We toured the cruc...

By V. Agreda Jr,   08.29.14
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12.17.13
You can now tweet O2 for account information thanks to #Tweetserve
12.17.13

You can now tweet O2 for account information thanks to #Tweetserve

Here's an interesting, if somewhat unusual, approach to helping customers: European mobile service...

By S. Silbert,   12.17.13
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12.10.12
An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service
12.10.12

An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service

One doesn't have to look far to find my true feelings on just about any company. PayPal, in partic...

By D. Murph,   12.10.12
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12.05.12
AT&T offers personalized 'video bills' to explain and soothe in equal measure
12.05.12

AT&T offers personalized 'video bills' to explain and soothe in equal measure

We don't know if this has customers' interests at heart, or if AT&T's call center staff were j...

By S. Sakr,   12.05.12
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09.24.12
The extremes of technology customer service: how common sense and empathy create unmatched loyalty
09.24.12

The extremes of technology customer service: how common sense and empathy create unmatched loyalty

Allow me to explain how two discussions started off in very similar ways, and ended... shall we sa...

By D. Murph,   09.24.12
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09.06.12
Sprint to increase in-store service for iPhone customers
09.06.12

Sprint to increase in-store service for iPhone customers

A Sprint training doc leaked by iSource and confirmed to be authentic by Engadget suggests Spri...

By K. Hodgkins,   09.06.12
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