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Since not everybody loves going to a phone store, Sprint recently launched Direct 2 You to help you buy or update a handset from pretty much anywhere you want. It must have been on to something, as it just expanded it to four new cities: New York, Los Angeles, San Francisco and Denver. In addition...

8 days ago 0 Comments
June 29, 2015 at 10:07AM
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When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Com...

7 months ago 0 Comments
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In episodes one and two of Slices of Apple, we looked at where Apple came from. We toured the crucible of design and engineering that forged Silicon Valley, and examined the fall of a titan in the 1990s when Apple devalued its brand before Steve Jobs returned. In this episode we'll look at the fro...

10 months ago 0 Comments
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If it didn't already feel like mobile operators were squeezing you for every penny, EE's new customer service charge could certainly help drive that notion home. BBC News reports that the carrier has introduced a new option on its support lines, allowing you to pay 50 pence to jump to the front. T...

10 months ago 0 Comments
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Here's an interesting, if somewhat unusual, approach to helping customers: European mobile service provider O2 is rolling out a "Tweetserve" program to provide assistance to users on Twitter. Once you've followed @O2 and tweeted "#TweetServe" at the company, you'll be followed back and receive a d...

1 year ago 0 Comments
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A Sprint training doc leaked by iSource and confirmed to be authentic by Engadget suggests Sprint is increasing its support options for iPhone owners. According to the document, dealers and preferred retailers will offer improved in-store service for iPhone customers starting on October 15. T...

2 years ago 0 Comments
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The people (and government) have spoken and Verizon has listened -- and issued a press release. The carrier has officially backed off of the "single payment fee" that drew almost universal ire amongst subscribers and nabbed the attention of the FCC. Says Verizon Wireless CEO Dan Mead, "we belie...

3 years ago 0 Comments
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Just like hard working humans, giant companies like to get paid consistently and on time for services rendered. But Verizon's method for motivating customers to pay up -- in the form of a $2 convenience fee -- isn't sitting so well with consumers, or the FCC. A Federal Communications Commission o...

3 years ago 0 Comments
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Ever wonder how Apple employees know you need help or are there to pick up an order? Apple employees now have a way to track you in the store. On Black Friday, New York Times reporter Brian X. Chen took a closer look at a customer tracking system Apple has been using "for a few weeks." It's an in...

3 years ago 0 Comments