customersurvey
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T-Mobile leads the big four in customer satisfaction survey
T-Mobile has outranked the rest of the big four carriers in the latest American Customer Satisfaction Index (ACSI), knocking Verizon off its throne. While prepaid company TracFone Wireless remains at the top of the wireless provider list, it only got a point higher than T-Mo, which has scored 74 out of 100. That's six percent higher than its result last year, though Sprint has shown the most growth with an eight percent increase. T-Mobile became the third largest (un)carrier in mid-2015 and even gained 2.2 million new customers in the first quarter of this year. It has launched new no-contract options in recent years and expanded the features of its controversial Binge On offering.
Apple MacBook Air survey gets chatty about 3G
Apple isn't much of one for customer surveys, but this recent missive to select MacBook Air owners has all sorts of goodies inside it. Most notable is the large amount of questions on 3G data connectivity, a feature that Apple has so far avoided adding to any of its laptops, even though it sells a tablet computer with the functionality. Interestingly, Apple has waited so long on this feature that its primary objection -- the need to pick a specific carrier over another -- has disappeared thanks to Qualcomm's Gobi chipset. On the other hand, most people get 3G data onto their laptops these days through tethering, whether it be with their phone or a dedicated MiFi-style device, and Apple's survey seems to be designed to pick up on the prevalence of all these tendencies. Other aspects of the survey deal with data storage and syncing (MobileMe and Dropbox get shout outs), missing functionality that keeps the Air from being a primary computer, and other miscellany. If you want to get overanalytical with the whole thing, Apple might actually be trying to feel out the dividing line between an iPad and a MacBook Air, instead of the dividing line between a MacBook Pro. Perhaps this year's expected Sandy Bridge or (we wish) Fusion refresh of the MacBook Air could have something more in store? Check out the source link for the whole thing.
