Post Thumbnail

Blizzard has posted a guide to what customer service and support can and cannot do for players during Love is in the Air, the WoW in-game holiday that runs between Feb. 5 through 20. As with most in-game events like this, players will be getting exclusive items, quests, tokens, prizes, and chance...

3 years ago 0 Comments
Post Thumbnail

It's been a while coming, but it looks like some Motorola Xoom users will finally be receiving 4G LTE support, in the very near future. According to a customer service e-mail obtained by Droid Life, the manufacturer has already begun sending out instructions on how to receive the upgrade, as pa...

3 years ago 0 Comments
Post Thumbnail

It's a bit of a surprise. AT&T has dropped below Sprint in consumer ratings, at least according to the American Customer Satisfaction Index, as reported by the Associated Press. Both T-Mobile and AT&T are ranked at the bottom, which makes you wonder about the wisdom of the announced sale ...

3 years ago 0 Comments
Post Thumbnail

The decision to move to WiMAX instead of LTE will probably be second-guessed by pundits and investors for years to come, but regardless, Sprint CEO Dan Hesse has emerged as one of the wireless industry's great comeback kids now that he appears to be succeeding in his goal of turning the carrier's ta...

4 years ago 0 Comments
Post Thumbnail

Apple has garnered yet another win in a customer satisfaction survey -- this time it's PC World conferring the honors onto Cupertino, as Apple has topped both the laptop and desktop categories for most reliable and well-supported computer products. PC World says that Apple also did well in its smar...

4 years ago 0 Comments
Post Thumbnail

If you're the kind of person who loves quoting that ".5%" number given by Jobs at the press conference a few weeks ago as proof that AT&T's reception problems are overblown, you'll love this. A new survey released by Yankee Group says that 73% of iPhone users polled are actually "very satisfied"...

4 years ago 0 Comments
Post Thumbnail

There was quite a bit of discussion from Apple yesterday about their sales in China (you can see that in our liveblog from yesterday afternoon), and AppleInsider points out that Apple is changing priorities over there, from straight up sales to brand quality. Tim Cook said yesterday that Apple ha...

5 years ago 0 Comments
Post Thumbnail

This is a pretty insightful thread, from all sides, on what the forums and customer feedback are really for. Rekker on Detheroc makes a good point, and that is that while people will complain about anything, almost no one speaks up when things are working right. We talked a little bit about this on ...

6 years ago 0 Comments
Post Thumbnail

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September. Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and Sams...

6 years ago 0 Comments
Post Thumbnail

Activision-Blizzard released September quarter results yesterday. Most of the document is pretty dry and won't mean much to the majority of their devoted fans. They reaffirm the 11 million subscriber base of World of Warcraft and remind us that Guitar Hero's doing pretty well. Yeah, and they have an...

6 years ago 0 Comments
Post Thumbnail

Those looking for an answer to the cable or satellite question may want to turn their eyes to a recent survey by Beta Research Group, suggesting the latter group is more satisfied with their TV provider. The numbers are 72% answering "satisfied" for satellite compared to only 62% for digital cable, ...

6 years ago 0 Comments