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Blizzard has posted a guide to what customer service and support can and cannot do for players during Love is in the Air, the WoW in-game holiday that runs between Feb. 5 through 20. As with most in-game events like this, players will be getting exclusive items, quests, tokens, prizes, and chance...

3 years ago 0 Comments
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It's been a while coming, but it looks like some Motorola Xoom users will finally be receiving 4G LTE support, in the very near future. According to a customer service e-mail obtained by Droid Life, the manufacturer has already begun sending out instructions on how to receive the upgrade, as pa...

3 years ago 0 Comments
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The decision to move to WiMAX instead of LTE will probably be second-guessed by pundits and investors for years to come, but regardless, Sprint CEO Dan Hesse has emerged as one of the wireless industry's great comeback kids now that he appears to be succeeding in his goal of turning the carrier's ta...

4 years ago 0 Comments
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This is a pretty insightful thread, from all sides, on what the forums and customer feedback are really for. Rekker on Detheroc makes a good point, and that is that while people will complain about anything, almost no one speaks up when things are working right. We talked a little bit about this on ...

5 years ago 0 Comments
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Activision-Blizzard released September quarter results yesterday. Most of the document is pretty dry and won't mean much to the majority of their devoted fans. They reaffirm the 11 million subscriber base of World of Warcraft and remind us that Guitar Hero's doing pretty well. Yeah, and they have an...

6 years ago 0 Comments
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Those looking for an answer to the cable or satellite question may want to turn their eyes to a recent survey by Beta Research Group, suggesting the latter group is more satisfied with their TV provider. The numbers are 72% answering "satisfied" for satellite compared to only 62% for digital cable, ...

6 years ago 0 Comments
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After breaking things down as best we could this week, we noticed a flood of comments from critical HD consumers about the quality (or lack thereof) of their HD service. Of course, it's impossible for us to take a look at each provider out there and assess just how wonderful (or not) its deliveran...

7 years ago 0 Comments
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What could be more frightening than an uninvited shopping cart following you around with the Jaws theme song looping in your head? How about RFID-enabled shelves that peer into every decision you do (or don't) make while shopping for gifts, gadgets, or everyday necessities? Japanese outfits DNP, Ta...

8 years ago 0 Comments