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Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software for a while, but now the solution has been given a worldwide release. By wielding IQ Care (and asking a phone owner's permission, we're assured), technicians can see device-specific stats such as a ba

1 year ago 0 Comments
February 20, 2013 at 1:38AM
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It's no secret that Netflix has grand plans to expand its global footprint that now feeds media to some 20 million North American subscribers. Hell, the company was boasting of the \"significant dollars\" allocated to its 2011 international expansion plans just four months ago. While nothing's offici

3 years ago 0 Comments
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All's not well in hybrid solid state storage land, as owners of Seagate's Momentus XT are facing serious issues with their drives -- despite glowing initial reviews, a number of long-term users claim that the drives chirp, crash, stutter, and freeze with alarming regularity, particularly when insta

3 years ago 0 Comments
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Google readily admits that its Nexus One customer support at launch was lacking. However, the Goog says that it's committed to improving the experience as it blazes a path into the world of consumer handset sales. Today, more than a month since the launch of the Nexus One, Google is offering owners

4 years ago 0 Comments
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Sharp just recently announced that its AQUOS Advantage Program would be expanded to cover 32- and 37-inch sets here in the States, and apparently it felt quite rotten about leaving our dear friends to the north out in the cold. Sadly, the Canadian launch of the platinum-level customer support exper

6 years ago 0 Comments
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Owners of Panasonic LCD HDTVs can finally enjoy the same luxuries afforded to the plasma owners, ending a two-year phase of panel discrimination. The outfit's \"exclusive\" service has been rechristened VIERA Concierge and is now available to both LCD and PDP owners. Per usual, callers will be connec

6 years ago 0 Comments
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Hot on the heels of DISH Network's call center expansion comes word that DirecTV is doing similar by opening up a 114,567-square foot facility in Huntington, WV designed to improve customer service. The center becomes the satcaster's sixth in the US, and some 550 company customer service representat

6 years ago 0 Comments
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According to Notebook Review, ASUS' 14.1-inch A8Jm Core Duo-powered laptop is a powerful, feature-filled machine that provides good value for its $1,550 pricetag -- but you also have to factor the cost of potential Geek Squad service calls into that price, because ASUS' tech support options, both o

8 years ago 0 Comments