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I roleplay a lot. This probably does not come as much of a surprise. As a result, I've spent time on a lot of different roleplaying servers and have long since given up any hope that I'll ever see any enforcement of rules by the community service staff. It would be really nice if GMs politely kic...

March 18th 2012 at 8:00am 0 Comments
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We all know that in-game GMs work hard to process a heavy ticket load and often use standard scripts and cut-n-paste replies as a result. However, there are real people behind these names, and some of them even have a sense of humor. GameFront shared a story of a World of Warcraft player named D...

August 2nd 2011 at 12:00pm 0 Comments
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There are players for whom the GMs of a given game are nothing but antagonists, killjoys who want to ban people for shouting just a few obscene slurs in a public chat channel. For many other players, they're a silent presence, something you're sure is there but never make any use of. And sometime...

May 19th 2011 at 8:00am 0 Comments
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This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored...

March 8th 2011 at 8:00pm 0 Comments
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Wojtek sent us this thread in which he posted a long series of emails between him and Blizzard about the ninja of an Onyxia Drake. There's a lot of back and forth, but eventually, the bottom line is that Blizzard was not able to help him, whether that's because he didn't have the information right,...

December 8th 2009 at 8:00pm 0 Comments
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Very infrequently do we get to see the people who are diligently working behind the customer service counter in our online games. They listen to all our requests (frivolous or not,) they free us from the shackles of bad environmental clipping, and they make sure we're having a fun time in our game...

September 9th 2009 at 5:00pm 0 Comments
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PAX wrapped up over the weekend in Seattle, and from what we've heard of our friends' experiences over at Joystiq, it was a wild, wild time. Blizzard was there as expected, and it sounds like the setup was pretty awesome. They had all three playable demos up from BlizzCon, including the Starcraft I...

September 8th 2009 at 1:00pm 0 Comments
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One of the things which captivated me when I first started playing WoW were the whispered myths surrounding GMs. Being that this was my first proper foray into the magical and mysterious world of online gaming I had no real idea of what exactly their strange beings where except that they were uber-...

June 7th 2009 at 8:00am 0 Comments
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There's something about gamesmasters which seems to fascinate us players. They are near mythical creatures with awesome powers and this is probably because, whatever game you play or official forum you explore, they are fleeting creatures. Often heard but seldom seen, you might spend ten minutes ch...

June 2nd 2009 at 8:00am 0 Comments