It seems as if Nokia's not the only mega-corp on the block with good news to proclaim to Wall Street today, as the giant from Redmond is proudly announcing record second quarter results and pinpointing "robust holiday sales and enterprise demand drive" as the culprit. In the three months ending December 31, 2007, Microsoft pulled in some $16.37 billion in revenue and $6.48 billion in operating income, which translated to 30-percent and 87-percent growth in each area, respectively. The outfit also took the chance to mention that sales of Windows Vista had surpassed 100 million licenses, and Kevin Johnson, president of the Platforms and Services Division, even noted that it was "looking forward to the release of its first service pack later this quarter." You and just under 100 million others, we'd surmise.

We know, we know, it may be difficult to understand how companies that lock you in the moment you decide on a phone / plan -- only to be about as helpful as a bottomless bucket the moment turmoil arises -- could be hated. Nevertheless, we can't say we're shocked at all to hear that cellphone providers are among the least liked in all of the service industries. In a recent report released by the Consumer Reports National Research Center, it was found that "fewer than half of respondents were completely or very satisfied with their cellphone service," and sadly, that's hardly different than in years past. Among the biggest gripes were high prices and mandatory contract extensions, and while pro-rated ETFs are fine and dandy, there's still a few less notable carriers that haven't swallowed that pill just yet. As for internal rankings, Verizon and Alltel each scored higher than the rest, and Sprint was found bringing up the rear.

[Via Wired]
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TiVo has announced a new service for advertisers and those interested in tracking commercial viewership, the Top Commercial Rankings reports, which is based on info gleaned using TiVo's StopWatch feature that tracks viewer behavior second-by-second. The feature has TiVo compiling reports for April and May on metrics like the top commercials watched overall (Disturbia and Ford trucks), or the least fast-forwarded campaigns (FedEx and Samsung Jitterbug). The report includes interesting insight into how viewers watch television, even timeshifted programs, and should provide advertisers more information about how to maximize their impact. Now to get this report to studio execs to keep them from blaming DVRs for the downfall of their industry.

So even though Apple's investigation of the Chinese manufacturing plant that's come to be known as "iPod City" found no egregious violations in the working conditions (except for, you know, the long hours, military-like punishments, and not exactly "Cribs"-style living arrangements), at least one major trade union conglomerate isn't all that happy with its conclusions. Speaking to BBC News, the director of human and trade union rights at the International Confederation of Free Trade Unions, Janek Kuczkiewicz, noted that his organization was "not impressed either by the report or by the findings of Apple." Most troubling to the ICFTU was the fact that only 100 of the over 30,000 employees working at the Foxconn-owned plant were interviewed by Apple's special investigative team; and since the conditions under which the interviews were held is unknown (i.e. were they being watched by supervisors and told to just smile and nod?), Kuczkiewicz stressed that "we have serious reservations about the report." He went on to point out that there are other labor standards such as the freedoms from discrimination, of association, and to bargain collectively that were not necessarily enjoyed by the Foxconn employees. While it's certainly admirable that not everyone is simply lauding Apple for its inquiry and assuming massive changes are underway, it's also important to realize that when doing business in a foreign country, outside corporations don't always have the final say on how things are run; so as much as Mr. Kuczkiewicz would like to see the workers band together and demand $5.15 an hour, we're not sure how well that would go over with the Chinese government. Unfortunately, the reality of the situation is that manufacturers are driving each other to find cheaper and cheaper labor in order to maintain already thin margins, and when that's the case, even a company as rich and powerful as Apple can do little to create the utopic working conditions that we'd all like to see.

[Via The Inquirer and PC Pro]