ServiceOutage
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Twitter confirms site issues, working to resolve things (update: Twitter apologizes and explains)
It's a rough day for internet communication. First Google Talk, now Twitter. The microblogging service confirmed that it's currently having some issues -- a fact independently verified by our frustrated staff -- adding that "Our engineers are currently working to resolve the issue." We'll let you know when you can safely return to your regularly scheduled tweeting. Update: Everything seems to be back to normal. You know what to do. Update 2: Twitter just posted an apology and explanation for the outage on its blog. Turns out, tweets weren't making their way to the web because both a primary and back-up system in Twitter's data centers failed simultaneously, leaving us bereft of 140-character nuggets of wisdom for about two hours. Rest assured, VP of Engineering Mazen Rawashdeh and his team have apologized for the inconvenience and are working to prevent the problem in the future.
Google Talk down for 'majority of users' (update: services restored)
Google (and several users) are reporting widespread outage on its Talk service. Although there's no time set for when the service might return, Google says that it's "continuing to investigate this issue," aiming to give a status update later today, at 1:50PM ET. The service has been reportedly down for two hours. Update: And it appears to be back, according to both Google and our own accounts. Some users appeared to get an early return to full service, while others had to wait for the mobile apps to recover. Apologizing for the outage, Google stated that, "system reliability is a top priority," and that the company is "making continuous improvements to make our systems better." [Thx Mrigesh]
O2 apologizes for 'unprecedented' outage with 10 percent refunds
O2 is sorry for last week's service issues. Really, really sorry. Like, giving you back 10-percent of your bill sorry, if you happened to be among the affected. The UK operator noted in a blog post today that it has identified all those users who were impacted by the "unprecedented" downtime and will be offering up 10-percent off of their July subscriptions, to be applied to their bills in September, the monetary equivalent of three lost days. Pay & Go members, meanwhile, will also be getting something back in September: a 10 percent bonus on their first top-up that month. The company's also offering up customers a £10 O2 in-store voucher, available during the month of September. More info and apologies in the source link below.
Mike Lazaridis apologizes for BlackBerry outage: 'We've let many of you down' (video) (Update: full services restored)
Now that BlackBerry services are returning to full functionality, RIM founder Mike Lazaridis has decided to issue a public apology for this week's mysterious global outage. In a video address published today, Lazaridis acknowledged that RIM dropped the ball this week, but assured that his company is working hard to remedy the situation. "I apologize for the service outages this week," Lazaridis said. "We've let many of you down." The executive went on to say that services are approaching normal levels across Europe, the Middle East, India and Africa, but could not give an estimate as to when RIM may see full global recovery. "It's too soon to say that this issue is fully resolved," Lazaridis explained, adding that there may be some instability as the system returns to normalcy. He reiterated, however, that his company is "working tirelessly" to restore services and, perhaps more important, consumer trust. Skip past the break to see the full video for yourself. Update: RIM is holding a conference call now and Mike just said "we have restored full services." That's said to be the status globally, so go ahead, spend a few minutes and get that BBM backlog out of your system. You deserve it. If you're still not receiving messages, RIM suggests pulling your battery and rebooting the phone. And those RIM folks probably need some sleep... "nobody's gone home since Monday," following "the largest outage we've ever experienced."
East Coast earthquake brings down cell phone, landline service (update: restored)
You've probably already read about the 5.9 magnitude earthquake that affected the Eastern Seaboard of the United States, and now we're hearing reports that the quake brought down some landline and cell phone service in New York, along with other cities on the East Coast. We've been unable to place calls in New York City using AT&T and Sprint smartphones, as well as office landlines. Are you experiencing issues as well? Let us know in the comments. Update: Service seems to have been restored in New York City. Update 2: Verizon Wireless has released the following statement on Twitter: "Seeing no reports of damage to our wireless network. There was some network congestion in the East after tremors. Continuing to monitor." Update 3: T-Mobile was feeling left out and sent us an email: "T-Mobile's network is experiencing higher call volumes in all areas and counties affected by the earthquake. If customers are experiencing temporary difficultly placing calls due to network congestion, we advise them to use SMS or E-Mail until call volumes return to normal."
T-Mobile service down through much of the Southeast this morning
We're getting a few reports this morning that T-Mobile customers through the nation's Southeast have been suffering an outage, and a thread going on the carrier's official forums corroborates the story. It seems that phones attached to both 2G and 3G services throughout much of Florida, Georgia (including Atlanta), Tennessee, and the Carolinas have been affected since the wee hours to some extent; as far as we can tell, service is starting to come back online in some parts, but for others, inbound callers are getting "circuits busy" messages. What's everyone seeing out there? [Thanks to everyone who sent this in]
