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A few weeks ago in my Working As Intended column, I brought up the role gamemasters and officially appointed player helpers had in fostering communities, directing roleplaying, and aiding newbies and event organizers in early MMOs. We're not talking about just floating a HELPER tag over your head (...

June 24th 2014 at 8:00am 0 Comments
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Heatwave Interactive has released an internal Q&A session focused on the Praetorian Guards program surrounding its new Gods & Heroes MMORPG. What, pray tell, is a Praetorian Guard? Well aside from the poor bloke that Russell Crowe's General Maximus unhorsed during the first reel of Ridley S...

February 11th 2011 at 8:00pm 0 Comments
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Attention East Coasters: The chaps at Penny Arcade have miscalculated the size and scale of the first-annual PAX East event and have announced a need for more volunteers -- aka "Enforcers." While the name would suggest selected individuals would be granted the ability to bust skulls with full immun...

December 30th 2009 at 10:00pm 0 Comments
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Yesterday at the morning Second Life mentors' meeting, Linden Lab staff announced that Linden Lab's sponsored mentor group, which had been functionally closed (in all but name) for approximately a year now, would finally be disbanded in practice. The move doesn't really come as much of a surprise t...

November 19th 2009 at 12:00pm 0 Comments
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CCP Games, makers of EVE Online, announced that they've discovered wrongdoing on the part of an individual or individuals within [correction: in relation to] their volunteer program, and are investigating the matter. The Volunteer Manager for EVE Online, CCP Ginger, explained the situation earlier t...

September 23rd 2009 at 6:00pm 0 Comments
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SOE and the EverQuest II community are celebrating the ten year anniversary of EverQuest's Guide program. Guides are folks who volunteer to provide customer support to players, as well as host in-game events. Rremember back in the day when Qeynos Hills was invaded by skeletons, and all the newbies...

August 12th 2008 at 5:00pm 0 Comments
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The latest EVE Online dev blog comes from GM Zhainius, who writes about customer support at CCP Games. Over the 5 years EVE Online has been running, the GM staff has answered millions of petitions in addition to writing articles and guides. But their work is typically in the background; it's the dev...

June 20th 2008 at 7:30pm 0 Comments
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Anyway Games has some good thoughts up (I especially like that continuum in the title between "testing" and "fun") about what beta tests are really for these days. It seems you can't publish an MMO without having a beta test-- the world is so big and meant to support so many players that you not on...

December 7th 2007 at 10:00am 0 Comments
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One of Paragon City's best-kept open secrets is that its heroes - everyday people who put on their spandex and weapon harnesses just the same as you and me -- are pretty incredible folks, and nowhere is this more obvious than in the pages of the City of Heroes player-written City Scoop.What do we li...

November 3rd 2007 at 5:30pm 0 Comments