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Given that the expectation was for hordes of confused TV viewers to phone in over the past two days in order to ask why their local OTA station was suddenly unavailable, it's no shock to see a big deal made of successfully managing through it. For those unaware, 421 stations decided to go ahead with

5 years ago 0 Comments
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Hot on the heels of DISH Network's call center expansion comes word that DirecTV is doing similar by opening up a 114,567-square foot facility in Huntington, WV designed to improve customer service. The center becomes the satcaster's sixth in the US, and some 550 company customer service representat

6 years ago 0 Comments
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Barely a month after we heard that DISH Network would be hiring 200 folks from the Tulsa, Oklahoma region to \"accommodate customer growth,\" we've now learned that the satcaster is hiring even more folks in an attempt to further demonstrate its \"commitment to providing the highest level of customer c

6 years ago 0 Comments
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Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employees over the next few years, DISH Network is announcing that it too needs a few good men / women to \"accommodate customer growth.\" Reportedly, the satellite provider is looking to hire 200 folks in its

6 years ago 0 Comments
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We've already seen call center software that can determine the age and gender of callers, but a Japanese company called Digital Technologies says its developing software that will take actions based on the emotions of the person on the line. The data is used to rank people on a 1-10 scale of happy t

6 years ago 0 Comments
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Next time you're looking for advice on buying a new HDTV, Amazon wants you to consider their customer service department, targeted at people buying $1,000+ television sets. While we recommend actually looking at the displays you're considering and even hooking up your desired accessories if possibl

8 years ago 0 Comments