Post Thumbnail

Years of being dinged for ineffective and unresponsive customer service may be catching up to Comcast, which is finally responding with some much-needed tweaks. Charlie Herrin became its SVP of Customer Experience in September, bringing new features to the My Account app (iOS, Android) that track

8 days ago 0 Comments
December 19, 2014 at 5:35AM
Post Thumbnail

It's almost time for CES to come around again, but Samsung and Comcast are just getting around to fulfilling the promise of 4K streaming they made at the last show earlier this year (DirecTV launched last month). The Xfinity in UHD app arrives today on Samsung's 2014 Ultra HD TVs (which also have

9 days ago 0 Comments
Post Thumbnail

Comcast just can't catch a break. Opponents of the company's $45 billion Time Warner Cable merger have gathered forces to create the \"Stop Mega Comcast\" coalition, just as the FCC has announced that it's restarting its regulatory review of the deal. The group, which includes Dish Network, the comm

23 days ago 0 Comments
Post Thumbnail

When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Com

1 month ago 0 Comments
Post Thumbnail

It's no secret that the FCC has at least a few links to the communications companies it's policing. Chairman Tom Wheeler is a former lobbyist, and commissioners have taken industry jobs mere months after leaving office. However, Vice News has obtained records showing that the two sides are frequen

1 month ago 0 Comments
Post Thumbnail

FCC chairman Tom Wheeler has told web giants Google, Yahoo and others that he won't cave to pressure from the White House, declaring \"I am an independent agency.\" His statement (already seized on by pundits for lack of the royal 'we') looks to be a direct response to President Obama's recent urgin

1 month ago 0 Comments
Post Thumbnail

President Barack Obama has been a proponent of net neutrality for what seems like ages, which explains why he just did what he did. In a just-posted YouTube video (and Medium post) and he's just asked the FCC do what online activists have been hoping for -- he's urging the commission to officially

1 month ago 0 Comments
Post Thumbnail

Despite years of rumors about what Apple might, could or should do to revolutionize the TV experience, the company hasn't done much beyond releasing (and occasionally updating) its Apple TV set-top box. The Information reports that engineers working on the long-rumored project to go further, have

5 months ago 0 Comments
Post Thumbnail

Last year, Skydog was an interesting Kickstarter project promising a cloud-based router built to give better individual control over your connected devices through its mobile app. Now, TechCrunch reveals its parent company PowerCloud Systems has been acquired by Comcast as a part of its quest to p

5 months ago 0 Comments
Post Thumbnail

Netflix has been loudly agitating over the last few months about deals it says ISPs like Comcast and Verizon have forced it into for adequate service, and now the FCC is looking into them. While there's no action yet, FCC Commisioner Tom Wheeler has obtained the confidential terms of the peering a

6 months ago 0 Comments
Post Thumbnail

The internet! It's a truly wonderful place, a reflection of humanity that encompasses the breadth of our achievements and failures as a species. It's at the center of modern life in the United States: from birth/early life education for parents to educational tools for kids, interacting with netwo

7 months ago 0 Comments